We use Red Hat Enterprise Linux (RHEL) to run our web servers and application servers, and in some cases database servers. It is our primary operating system, and the majority of our servers run Unix, especially Linux.
Red Hat Enterprise Linux for SAP with HA and Update Services 9.0
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Environment is very customizable to my team's needs.
What do you like best about the product?
It's open source nature and the ability to modify as needed.
What do you dislike about the product?
Tends to be a lack of support in more consumer style uses such as games and mainstream apps.
What problems is the product solving and how is that benefiting you?
We use RHEL as an operating platform for our product.
Easy to deploy and maintain
What do you like best about the product?
I enjoy how easy the distribution is to install on various platforms, physical and virtual, and I appreciate the support from Red Hat, via knowledge base posts and direct ticket support. Red Hat is a great company with a great support team.
What do you dislike about the product?
Some of the licensing options can be confusing depending on your customer. E.g, private, defense, medical.
What problems is the product solving and how is that benefiting you?
Red Hat solves our problem of picking a unified operating system across multiple systems and customers. By using RHEL, we're able to hire support engineers with various backgrounds and use them to support multiple customers because RHEL offers a predictable and standard environment to work in.
Ensures security compliance and enables elastic growth with seamless scalability
What is our primary use case?
How has it helped my organization?
The virtualization in Red Hat Enterprise Linux (RHEL) benefits my company as the web servers and application servers allow us to grow and be elastic about our loads and costs.
What is most valuable?
Red Hat Enterprise Linux (RHEL) helps us solve everything, from security compliance to running the core infrastructure of the company.
My favorite feature of Red Hat Enterprise Linux (RHEL) is the virtualization.
I have been involved in Red Hat Enterprise Linux (RHEL) upgrades and migrations. We upgraded from version seven to nine recently, first from seven to eight, then to nine. Security requirements were a consideration when we were choosing Red Hat Enterprise Linux (RHEL) in the cloud.
The reason security was a consideration is that primarily we're dealing with the container section of Linux shops. The core of the OS cannot be touched or hacked, especially when it comes to financial transactions. When dealing with financial transactions, we need to keep certain aspects more secure, such as PCI compliance.
My team works directly with kernel patching on a monthly basis, and it's excellent; we always get the fixes for any vulnerabilities, which we have to keep up with based on the financial transactions. We need to keep up with the security patches.
Red Hat Enterprise Linux (RHEL) has helped to mitigate downtime and lower risks. While I don't have a specific number, Red Hat Enterprise Linux (RHEL) has definitely helped in being more stable than other operating systems. When we had other operating systems, we experienced a lot of general panic with infrastructures such as older HP-UX. Red Hat Enterprise Linux (RHEL) is definitely more stable than that.
What needs improvement?
Red Hat Enterprise Linux (RHEL) can be improved by making it lighter. By making it lighter, there should be versions for specific cases, for customers or images.
For how long have I used the solution?
I have been using Red Hat Enterprise Linux (RHEL) since 2003.
What do I think about the stability of the solution?
My experience with Red Hat Enterprise Linux (RHEL) in terms of stability and reliability is excellent.
What do I think about the scalability of the solution?
Red Hat Enterprise Linux (RHEL) scales with the growing needs of my company excellently, and that is one of the reasons we use it. We scale on a day-to-day basis using the virtualization, which allows us to add resources if we have a new client tomorrow.
Red Hat Enterprise Linux (RHEL) supports our hybrid cloud strategy as we have some legacy systems that we maintain both on-premise and elsewhere. We offer services that are not for the area where we work, which allows us to offer a better response to our clients that are further away, using Azure and different regions for them, so our Red Hat Enterprise server is closer to them instead of having it here.
How are customer service and support?
Every time we have to work on a case with customer service and technical support, the response is fast. Usually, I send the information, and they have something for me within hours, sometimes even minutes.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We have considered other solutions while using Red Hat Enterprise Linux (RHEL). We have different kinds of operating systems for different clients or solutions, and while we still prefer Red Hat Enterprise Linux (RHEL), our goal is to standardize between AIX and IBM.
We use Windows, which is challenging. We have AIX, which we run within the IBM Z environment. AIX is good, however, the hardware is not optimal, and there's a license for the hardware that is especially used for databases such as Oracle, where you need to license a whole mainframe just to run it.
What was our ROI?
From a technical point of view, the biggest return on investment when using Red Hat Enterprise Linux (RHEL) for me is interoperability and the ability to automate a lot of the processes, from scratch to day-to-day basis.
What's my experience with pricing, setup cost, and licensing?
My experience with the pricing, setup costs, and licensing of Red Hat Enterprise Linux (RHEL) has been a journey. Licensing for on-premise was different; you have your license for the hardware you're using. When doing it for the cloud, it's more of a subscription-based system. It's been variable with different pricing; we still prefer the older way.
What other advice do I have?
On a scale of one to ten, I rate Red Hat Enterprise Linux (RHEL) a ten.
Which deployment model are you using for this solution?
Hybrid Cloud
JDs RHEL Review
What do you like best about the product?
Wide use, stability and customer support
What do you dislike about the product?
inexperienced users have a hard time learning and getting familiar with the OS
What problems is the product solving and how is that benefiting you?
Many applications and databases for the function of the business run on RHEL
Automation Engineer
What do you like best about the product?
I like the customization about the whole environment and every working part inside of it.
What do you dislike about the product?
I think that maybe it might be a little too intimidating to someone who has never dealt with the technology.
What problems is the product solving and how is that benefiting you?
An environment that we are able to curate for government servers
RH Enterprise Linux is super user friendly and easy to use for anyone at any level.
What do you like best about the product?
The flexibility, the stability, everything is consistent.
What do you dislike about the product?
Nothing, nothing has to change and should never.
What problems is the product solving and how is that benefiting you?
Platform Automation and Network Automation
Streamlined server management fosters smooth operations
What is our primary use case?
We run all of our servers on Red Hat Enterprise Linux (RHEL), specifically RHEL 8, and that's the production OS for all the servers in our farm.
What is most valuable?
The features of Red Hat Enterprise Linux (RHEL) streamline many things for us. Everything feels streamlined, smooth to use, and easy to operate, making it almost invisible without stressing about issues on the OS level. As essentially a sysadmin level engineer, I really appreciate the package manager. It's simple and easy to use, being the most straightforward part of using Red Hat Enterprise Linux.
What needs improvement?
I don't know how Red Hat Enterprise Linux (RHEL) can be improved. As a sysadmin level worker, everything I need to do, RHEL has been able to perform for me. I don't have a specific use case where I wish I had additional features, so I can't provide feedback on that. I'm not sure about how Red Hat Enterprise Linux (RHEL) could maximize or enhance any features. I don't really know anything Red Hat specific that's positive or negative that I can speak on. I'm not certain if Red Hat could smooth out the migration process from CentOS to Red Hat Enterprise Linux (RHEL). I think it's more internal stuff that needs to be ironed out rather than Red Hat having issues.
For how long have I used the solution?
I've been using Red Hat Enterprise Linux (RHEL) for around three to four years now.
What do I think about the stability of the solution?
There have been no issues with Red Hat Enterprise Linux (RHEL) stability and reliability. We haven't experienced any OS level reliability issues.
What do I think about the scalability of the solution?
The scalability of Red Hat Enterprise Linux (RHEL) has been excellent. Our recent hurdle was getting off of CentOS, but the scalability hasn't been an issue for us. It's been smooth sailing, just requiring the bulk work of migrating thousands of servers.
How are customer service and support?
I haven't engaged with customer support at Red Hat for any help.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I did not consider another solution before choosing Red Hat Enterprise Linux (RHEL).
How was the initial setup?
I'm not entirely sure at the moment about Red Hat Enterprise Linux (RHEL) upgrade or migration plans for what's ahead of us. We're just looking into the short term right now.
What about the implementation team?
Once our team got comfortable with Red Hat Enterprise Linux (RHEL), we purchased Red Hat Learning on the side. After our team was trained on Red Hat through the Red Hat Learning subscription, the combined learning experience provided by Red Hat delivered many technical skills needed to be a comfortable sysadmin.
What other advice do I have?
Everything has been running smoothly with Red Hat Enterprise Linux (RHEL). I don't have any previous criticisms that RHEL specifically has solved in our use case. I'm not well-versed in Red Hat Enterprise Linux (RHEL) built-in security features, so I can't comment on that aspect. I can't say if it has helped to mitigate downtime or lower risks specifically. Everything's so smooth with Red Hat Enterprise Linux (RHEL) that it's not something we really think about. We worry about other things rather than the OS level. I rate Red Hat Enterprise Linux (RHEL) 10 out of 10. I have not purchased Red Hat Enterprise Linux (RHEL) on the AWS marketplace.
Which deployment model are you using for this solution?
On-premises
Efficiently manage data growth with seamless partition and storage expansion
What is our primary use case?
My main use cases for Red Hat Enterprise Linux (RHEL) involve running a lot of applications that run on Linux, as my company is more Linux-based than Windows, so we prefer Linux over Windows.
What is most valuable?
The feature of Red Hat Enterprise Linux (RHEL) that I appreciate the most is the logical volume feature as it's so easy to increase partitions and disk space. This logical volume feature benefits my company as sometimes we have a client whose data storage needs are unknown at the outset, allowing us to start small. As things increase, we can easily increase it without taking the server down, and we can do it seamlessly while the server is online.
One of the pain points that Red Hat Enterprise Linux (RHEL) helps me solve is security, as RHEL is more secure than Windows. I have migrated from RHEL 6 to RHEL 7 to RHEL 8 to RHEL 9, however, it's just been a manual install; while Red Hat has a tool to use for migrations, I've never used that and have just reloaded to the new version. The upgrade wasn't bad at all; it was actually a smooth upgrade.
When it comes to managing my Red Hat Enterprise Linux systems for provisioning and patching, I use Ansible Tower, and I'm very satisfied with that. It allows me to schedule jobs and go to sleep while looking at the email in the morning. That's a very effective and efficient product for me.
My upgrade or migration plans to stay current involve starting eventually, especially since I work in the government world, where we use their tools to harden the system. When those tools are available, we'll start looking to migrate to the next version of Red Hat. When those tools are ready, we'll start putting RHEL 10 into our development environment to start testing.
What needs improvement?
The only improvement I can think of for Red Hat Enterprise Linux (RHEL) is that I'm unsure how their migration tool works to go to the next version. I've heard people say it doesn't work properly, however, I haven't looked at it myself. If the migration process was seamless without backing up data and restoring data, that would probably be the biggest improvement, as managing over 3,400 servers manually is quite substantial.
For how long have I used the solution?
I've been using Red Hat Enterprise Linux (RHEL) since 2002.
What do I think about the stability of the solution?
RHEL it is very stable and very reliable.
What do I think about the scalability of the solution?
Red Hat Enterprise Linux (RHEL) scales effectively with the growing needs of my company, as all our developers can develop code and software on a Linux-based system using RHEL without any complaints about functionality.
How are customer service and support?
Their support is fairly good, as they work to resolve issues, though sometimes it takes a while due to time zone differences affecting ticket responses.
I submit tickets that might get answered early morning, and I only reply once I get to work, which causes some delays. However, Red Hat Enterprise Linux (RHEL) support is great, as they go beyond their duty to help resolve issues and provide solutions even for third-party software such as XRDP.
I would rate Red Hat's customer service and technical support an eight out of ten.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
When I first started, it wasn't really my choice to make. I originally used CentOS. Ansible is the best product when it comes to Linux.
How was the initial setup?
I would describe my experience with deploying Red Hat Enterprise Linux (RHEL) as very easy, as I use a kickstart file to deploy an OS in about ten to 15 minutes, and Ansible is another very significant feature that Red Hat provides to accomplish many tasks quickly across multiple servers.
What about the implementation team?
I'm not really sure how to assess Red Hat Enterprise Linux (RHEL)'s built-in security features in terms of simplifying, risk reduction, or maintaining compliance.
What was our ROI?
The biggest return on investment from using Red Hat Enterprise Linux (RHEL) is due to the feature Ansible, as before we started using it, I was manually updating all systems. It definitely saves me a lot of time since I can set things up in Ansible Tower and let them run without having to manually log into systems or watch processes.
Which other solutions did I evaluate?
We aren't currently considering another solution; we do use a little bit of Ubuntu; we prefer Red Hat Enterprise Linux (RHEL).
What other advice do I have?
I rate Red Hat Enterprise Linux (RHEL) a ten out of ten overall.
Which deployment model are you using for this solution?
On-premises
Offers great support and many features for efficient management
How has it helped my organization?
Red Hat Enterprise Linux positively impacts my organization with its various capabilities. We use the orchestration processes with cloud services using Ansible.
What is most valuable?
Red Hat Enterprise Linux has a vast set of features. I can use the setup features and many other features. Red Hat Enterprise Linux is a whole world.
What needs improvement?
To become more competitive, they might consider changing their licensing model, for instance, by offering an instance-based payment for cloud computing services. In the future, I expect features regarding changes to the subscription model.
I would prefer Red Hat Enterprise Linux to allow easier cancellation of instances unless they are needed.
For how long have I used the solution?
I started with Red Hat Enterprise Linux 7.5 and 7.6, and now, I have Red Hat Enterprise Linux 9.0.
What do I think about the stability of the solution?
The product has been stable since installation.
What do I think about the scalability of the solution?
It is scalable. I have not experienced significant issues with scaling it.
How are customer service and support?
The technical support by Red Hat is great. I would rate them a 10 out of 10.
The knowledge base offered by Red Hat is accessible. As you log in with your Red Hat account credentials, you can find the knowledge platform on your dashboard.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup of Red Hat Enterprise Linux is not complex. We just need a Red Hat Enterprise Linux image to install on any operating system and use the console. Since I have worked with Linux for around 10 years, installing it is straightforward for me.
I just need to upgrade the operating system with the latest update, and after that, I log in to my Red Hat account from the CLI to connect to the Red Hat Enterprise Linux service.
What was our ROI?
We have seen a return on investment with Red Hat Enterprise Linux. If you are using the service properly, especially in cloud computing, understanding the services you are using and what technology and applications are required can help manage your ROI very efficiently. Excessive services that are not compatible with your applications can impact your ROI negatively.
What's my experience with pricing, setup cost, and licensing?
When I started using it, Red Hat Enterprise Linux was free for all and open-source. It is now paid with access to many features to upgrade and use their services.
Due to multiple organizations and corporate systems in Pakistan relying on it, it continued to be used, especially in corporate and banking systems even after becoming a paid service.
The pricing is not always reasonable, but it also depends on your requirements.
What other advice do I have?
Overall, I would rate Red Hat Enterprise Linux a ten out of ten.
Which deployment model are you using for this solution?
On-premises
Provides robust support and simplifies risk management with excellent customer service
What is our primary use case?
In my latest job, I was working with microservices where the decision was made to use Red Hat Enterprise Linux (RHEL) for its core functionalities. I played a role in setting up the OS and was responsible for the initial installation, defining pods, and network configurations.
How has it helped my organization?
Red Hat Enterprise Linux (RHEL) offered robust support and stability, providing full alignment with manufacturing hardware which ensured the drivers and other infrastructure were highly compatible.
What is most valuable?
The support and escalation process for Red Hat Enterprise Linux (RHEL) is excellent. It offers more stability compared to other distributions like SUSE. Red Hat's compatibility with manufacturing hardware ensures smooth operation. Their knowledge base is particularly useful for troubleshooting and training, and their built-in security and compliance features simplify risk reduction. It is a mature and improved platform for corporate functionalities.
What needs improvement?
The performance of Red Hat Enterprise Linux (RHEL) could be improved, especially under high load scenarios or when running applications involving AI. Providing support for AI in the knowledge base could be beneficial.
What do I think about the stability of the solution?
Red Hat Enterprise Linux (RHEL) is known for its decreased downtime and stable performance.
What do I think about the scalability of the solution?
Red Hat Enterprise Linux (RHEL) allows for disaster recovery planning across different states to ensure synchronized performance.
How are customer service and support?
Customer support for Red Hat Enterprise Linux (RHEL) is rated as a ten out of ten. From the beginning, their support has been excellent.
How would you rate customer service and support?
Positive
How was the initial setup?
The setup was smoothly conducted. The feedback received indicated that the installation was seamless and without interruptions.
What about the implementation team?
I was responsible for the initial configuration and setup of Red Hat Enterprise Linux (RHEL), working closely with other teams.
What's my experience with pricing, setup cost, and licensing?
Though a bit expensive compared to competitors, Red Hat Enterprise Linux (RHEL) is still recommended because it works effectively and delivers value for its pricing.
Which other solutions did I evaluate?
The differences between Red Hat and SUSE, or Red Hat and Ubuntu, are that Red Hat is more mature and has better corporate-oriented functionalities.
What other advice do I have?
I rate Red Hat Enterprise Linux (RHEL) overall as a ten since it provides the necessary resources and support.
Which deployment model are you using for this solution?
On-premises
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