Our main use cases for Red Hat Enterprise Linux (RHEL) are to host Java enterprise applications and middleware.
Red Hat Enterprise Linux for SAP with HA and Update Services 9.0
Amazon Web Services | v20250702Linux/Unix, Red Hat Enterprise Linux 9 - 64-bit Amazon Machine Image (AMI)
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Reliable performance reduces troubleshooting time, allowing focus on new projects
What is our primary use case?
What is most valuable?
The feature I appreciate the most about Red Hat Enterprise Linux (RHEL) is that it is solid and reliable. This solid and reliable performance helps our company as it makes it less problematic to troubleshoot issues; things just run and I don't have to be involved every day. If it runs smoothly, then we move onto other projects, but if it's wavy and bumpy, we have to pause and address the issues.
Red Hat Enterprise Linux (RHEL) is a great product, and we don't have any major pain points.
Red Hat Enterprise Linux (RHEL) definitely helps to mitigate downtime; we reboot our servers twice a year and do our patches, and that helps reduce our risk of exposure to malware, worms, viruses, but also increases our uptime. My upgrade plans for Red Hat Enterprise Linux (RHEL) to stay current include going to the website for RHEL 10; it has a lot of new features. I'll have to work with the server team to see if they're ready for it since it's a big jump.
What needs improvement?
I'm not really sure what I would like to see more of from Red Hat Enterprise Linux (RHEL).
Customer service and technical support for Red Hat Enterprise Linux (RHEL) is an area they could improve.
For how long have I used the solution?
I have been using Red Hat Enterprise Linux (RHEL) at my company since 2007.
What do I think about the stability of the solution?
The stability and reliability of Red Hat Enterprise Linux (RHEL) have been great; we never have to reboot unless it's scheduled.
What do I think about the scalability of the solution?
Red Hat Enterprise Linux (RHEL) scales very efficiently. We're able to add CPUs as needed and add memory, and we're really happy with our Red Hat Enterprise Linux (RHEL).
How are customer service and support?
Customer service and technical support needs work.
We submit an issue to them and go back and forth for three or four days just defining the issue so they understand the problem. That's frustrating when it could be solved in a 20-minute phone call; they just don't do that, it's just back-and-forth emails.
I would rate the customer service and technical support a six out of ten.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
I don't really have much to compare to, as Red Hat Enterprise Linux (RHEL) is the only Linux that we've used.
How was the initial setup?
I'm not too involved in deploying it. We just mainly use it.
I have been involved in the upgrade of Red Hat Enterprise Linux (RHEL) as we upgraded from 8 to 9 a couple years ago.
What was our ROI?
For me, the biggest return on investment when using Red Hat Enterprise Linux (RHEL) is having something that is widely supported; it's not a one-off that you have to hope there's support for. There's definitely support for it, and the Red Hat people are always good to deal with.
What's my experience with pricing, setup cost, and licensing?
Another department takes care of the pricing, setup costs, and licensing for Red Hat Enterprise Linux (RHEL). I'm not aware of the licensing costs, but they seem to set our new systems up pretty quickly, so I'm overall happy with that.
What other advice do I have?
On a scale of one to ten, I rate this solution a nine.
Which deployment model are you using for this solution?
On-premises
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Fedramp made easy
What do you like best about the product?
Had to complete Fedramp certification on tight deadlines and RHEL had all the answers!
What do you dislike about the product?
Go-lang versions in preview are still old
What problems is the product solving and how is that benefiting you?
It is based on OSS and a solid package management stack, which helps with reliability. Fedramp support is by far the greatest value add for me and my org.
RedHat Products
What do you like best about the product?
It gives more secure and easily manageable environment
What do you dislike about the product?
I like everything there is now and with image mode it made it even more immutable and easier to use
What problems is the product solving and how is that benefiting you?
Using Enterprise Linux as Operating system which is more secure and also using it in OpenShift which is managed by Openshift itself
Security and reliability boost confidence and support growth strategies
What is our primary use case?
My main use cases for Red Hat Enterprise Linux (RHEL) are mainly all of our business applications, as they all run on RHEL.
What is most valuable?
Red Hat Enterprise Linux (RHEL) helps me solve pain points related to reliability, stability, and security, mainly.
Feature-wise, what I appreciate the most about Red Hat Enterprise Linux (RHEL) is security; it's much more secure, and I don't have to patch it that much. For us, security is a very key aspect of our operations, especially since we are even more security-conscious due to what happened with us in the past, so having Red Hat Enterprise Linux (RHEL) in our environment makes us much more confident. When we deploy new applications, it's RHEL by default; we don't even consider another operating system right now since it keeps our environment secure and our business stable.
Security requirements are always a consideration in choosing Red Hat Enterprise Linux (RHEL) for the cloud since it is much more secure than other operating systems and has a proven track record of being compliant and secure for many years.
When it comes to managing my Red Hat Enterprise Linux (RHEL) systems for provisioning and patching, it's about 50% manual and 50% automated, and we are currently starting a project with Ansible to fully automate it end-to-end. Right now, it's all semi-automated, and we want to make it fully automated.
For us, Red Hat Enterprise Linux (RHEL) supports our hybrid cloud strategy mainly through seamless migrations from on-premise to cloud, which has been really helpful. Frankly, we don't use the knowledge base offered by Red Hat Enterprise Linux (RHEL) that much; our team prefers to get help from Red Hat support directly.
What needs improvement?
One of the suggestions I have for improving Red Hat Enterprise Linux (RHEL) is finding better solutions around domain authentication, as we are facing several issues with our current methods.
For how long have I used the solution?
I have been using Red Hat Enterprise Linux (RHEL) for 20 years.
What do I think about the stability of the solution?
The stability and reliability of Red Hat Enterprise Linux (RHEL) has been excellent for us; aside from a couple of upgrade challenges, we generally don't face any issues during a normal business day.
What do I think about the scalability of the solution?
Red Hat Enterprise Linux (RHEL) scales with my company's growing needs, as we are increasing our footprint in both on-premise and cloud, with all new deployments on Linux without any scaling issues.
How are customer service and support?
In terms of customer service and technical support for Red Hat Enterprise Linux (RHEL), it has been good in general, although we have recently faced some challenges around domain authentication where support is lacking.
At this point, I would rate customer service and technical support a solid eight out of ten due to recent issues; I would have given a nine otherwise.
How would you rate customer service and support?
Positive
How was the initial setup?
We deploy Red Hat Enterprise Linux (RHEL) both in the cloud and on-premise.
The deployment has been great. I've never had any issues either patching or upgrading it. We are right now on Red Hat 9. I saw that Red Hat 10 has been announced. Our team has been able to manage the entire life cycle from starting at Red Hat 4 until now. It has not been a problem at all.
I am involved in Red Hat Enterprise Linux (RHEL) upgrades all the time; we are currently in the process of upgrading from Red Hat 8 to 9 for all of our environments. Upgrading Red Hat Enterprise Linux (RHEL) has its challenges; we had a couple of hiccups in a couple of cases. Overall, about 95% of the use cases have been issue-free, with just 5% of cases occasionally encountering problems.
What was our ROI?
The biggest return on investment for me when using Red Hat Enterprise Linux (RHEL) comes from security, as we experience fewer incidents, more stability, and less business impact, without outages resulting in revenue loss.
What's my experience with pricing, setup cost, and licensing?
My experience with the pricing, setup cost, and licensing of Red Hat Enterprise Linux (RHEL) has been good; the licensing isn't very expensive compared to other products we're using.
Which other solutions did I evaluate?
While using Red Hat Enterprise Linux (RHEL), we still consider other solutions as we do have other operating systems, however, for business-critical applications, we usually prioritize RHEL.
What other advice do I have?
On a scale of one to ten, I would rate Red Hat Enterprise Linux (RHEL) a nine.
Which deployment model are you using for this solution?
Hybrid Cloud
I love Red Hat Enterprise Linux!
What do you like best about the product?
I love that RHEL is consistent, patches security updates quickly, and provides Red Had Insights for getting real time suggestions on how to optimize my systems.
What do you dislike about the product?
The security provided does limit systems from using the newest and shiniest software, but that is the price I am willing to pay for security and stability.
What problems is the product solving and how is that benefiting you?
Red Hat Insights is included in the license. That gives me real time information about configuration errors, available optimizations, and active vulnerabilities. It also provides Ansible playbooks to automatically remediate these things. This is what separates RHEL from other Enterprise Linux distros.
RHEL is simple but powerful
What do you like best about the product?
I like the ever advancing features that are available. Also, the constant push to improve upon what is there to make it simpler to use.
What do you dislike about the product?
I honestly don't know if I can say there is much about a downside. I wish docker was still native and that I didn't feel forced into using podman. But that is not world ending.
What problems is the product solving and how is that benefiting you?
Red Hat Linux is simplifying the process of using pre-vetted packages. Makes applying updates with confidence much smoother.
Very stable OS that will bring your apps up to performance
What do you like best about the product?
Stability and plenty of tools to manage and implement solutions
What do you dislike about the product?
MIssing the gaming part (personal use),.
What problems is the product solving and how is that benefiting you?
being near the OS ease the utilization and debugging .
it administrator linux
What do you like best about the product?
It
What do you dislike about the product?
Selinux ... it's really interesting but we don't have a lot of documentation
What problems is the product solving and how is that benefiting you?
each case that we opened have been resolved quickly
Provides seamless support and strengthens security for virtual machine deployment
What is our primary use case?
My main use case for Red Hat Enterprise Linux (RHEL) is running virtual machines. That's probably the most important use case for us.
How has it helped my organization?
Red Hat Enterprise Linux (RHEL) helps us solve pain points related to security. We want security, so it is hardened, and just supports us. As a financial institution we take security very seriously.
What is most valuable?
The feature I appreciate the most from Red Hat Enterprise Linux (RHEL) is support and simplicity.
The knowledge base is good; they have a lot of documentation.
We manage our Red Hat Enterprise Linux systems when it comes to provisioning and patching through Ansible. Everything's straightforward and efficient.
What needs improvement?
Adding more relevant features to Red Hat Enterprise Linux (RHEL) would be great. I have seen some issues on GitHub where people are suggesting things, such as Ansible. There are many community issues that could be implemented into Red Hat.
For how long have I used the solution?
We try to stay two versions below the latest one just to make sure that we have security checked there and to avoid running into any bugs or issues with the latest release. We just try to apply patches as much as we can.
What do I think about the stability of the solution?
The stability and reliability of Red Hat Enterprise Linux (RHEL) are smooth as we have not encountered any problems or issues.
What do I think about the scalability of the solution?
Red Hat Enterprise Linux (RHEL) scales perfectly with the growing needs of my company. It's easy to scale up with the tools we have.
How are customer service and support?
My experience with the customer service and technical support of Red Hat Enterprise Linux (RHEL) has been amazing; they are very helpful. We open up a ticket, and we get someone to help right away.
How would you rate customer service and support?
Positive
How was the initial setup?
The deployment is a smooth process. Some of the issues we have are just related to multiple vulnerabilities, and that's on our side to fix, however, everything else is smooth. We have no complaints.
What was our ROI?
The biggest return on investment for me when using Red Hat Enterprise Linux (RHEL) is how they have their foundation set. They have everything organized, documentation's there, it's globally used everywhere, and it's good software with good tools.
What's my experience with pricing, setup cost, and licensing?
I'm not in the pricing conversation. I can't speak to costs.
What other advice do I have?
Red Hat Enterprise Linux (RHEL) has helped me mitigate downtime and lower risks. They specifically thrive on criticism, and they don't take it lightly. They mentioned earlier in the panel that they wanted to prioritize the big CVs and any vulnerability that's important. Although some don't get exploited, it's good to have fewer of those numbers.
We try to stay two versions below the latest one.
I would rate Red Hat Enterprise Linux (RHEL) overall an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Always-a-RHEL User
What do you like best about the product?
I am always a CLI guy and love the superfast response it provide almost every time.
What do you dislike about the product?
I know, we always need, but sometimes patching can be challenging
What problems is the product solving and how is that benefiting you?
Security and portability
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