Our use case involves modernizing applications for our clients. We take the application, extract the main functions and features, and modernize them to have those features in the cloud with a new customer experience. One way to do this is to prepare a new platform or solution in the cloud. Then we get the data from their on-premise services and move this data to the cloud. 

We mainly have customers from the public sector, telecommunications, and fintech, and these customers require many systems to modernize because most of them are 15 or 20 years old, and that's why they need to modernize for a better customer experience and journey.

It's almost a standard for us because all of the infrastructure in the cloud is based on Red Hat Enterprise Linux. We are using OpenShift as an orchestration platform. We work with several orchestration platforms, such as Kubernetes and EKS from AWS. In the case of Red Hat, we are using OpenShift. The main feature of OpenShift for us is the continuous integration, continuous delivery, and security; the granularity of security is important for us. They have a lot of features on top of Kubernetes. 

Red Hat is a good partner for us, and the service and support guides are really valuable for understanding and improving our knowledge in this area.

The main benefit of Red Hat is the huge community. They are delivering better quality by constantly updating and adding features for different products. The stability and quality of their service are very good.

I believe they need to improve in terms of compatibility between services. I know that it's difficult to follow the different versions and maintain compatibility. For example, in OpenShift, they have several internal tools that are not completely compatible with the product, and that's an area they need to work on. Supporting different versions and ensuring compatibility between these versions is necessary for us to continue putting effort into this.

We started on-prem about 15 years ago, and we have been working with Red Hat Enterprise Linux on the cloud for five years.

The quality of their services is high because they have people internally working on improving features every day.

Red Hat is a good partner. I would rate their support an eight out of ten.

Positive

Two of our clients switched to Red Hat because they have support from the organization. The management of their products, in terms of documentation and processes for installation and configuration, is well-documented. It's not like other open-source products in the market that lack the full support of an organization. This is the main reason they pay for licenses or subscriptions; there's an organization behind the products supporting them.

Upgrades or migrations are pretty straightforward and not complex, according to our experience.

We require a small team of between three and five people for upgrades or migrations. For such projects, we mainly have developers and cloud engineers. For the data itself, we also have data engineers.

Pricing is sometimes an issue for our clients because it's not a cheap solution. The different licenses have a high cost, and perhaps they could improve by offering different kinds of discounts or lowering the price to make this solution more appealing compared to other cloud providers.

Moving workloads between centers depends on the knowledge of the data and the frequency of synchronization. It depends on different factors, but normally, it is a matter of knowledge about the data structure and the different mechanisms and techniques for moving this data. It's not only a matter of tools; it's related to understanding how the data is structured and how often it changes.

We don't manage Red Hat Enterprise Linux (RHEL) for provisioning and patching because we work with the cloud directly. These services are managed by AWS.

We move workloads between on-prem and the cloud using Red Hat Enterprise Linux. For this, we are using other tools, such as Divisio, which is also supported by Red Hat. We have Apache NiFi and Kafka for messaging delivery and integration between the services.

If you have a multi-cloud strategy, Red Hat is a better fit. However, if you only use one cloud service like Amazon or Google, I'm not sure if Red Hat provides great benefits compared to the cloud provider. Our clients have had only one cloud provider.

I would rate this solution a nine out of ten.

We mainly use Red Hat Enterprise Linux for general applications. We have Red Hat Enterprise Linux for identity management. We use it for NTP services. Most of the bank services that run on Linux run on Red Hat Enterprise Linux. Our core applications include bank cards solutions.

It is a stable operating system, and that is why we use it. We have many team members who understand how to use Red Hat Enterprise Linux, so it's much easier to use this version of Linux to deploy services.

There is ease of use. A lot of resources are available online if the team wants to understand something. There is also the ability to use various automation tools to run multiple tasks.

For risk reduction and compliance, we have CIS benchmarks. There are various configuration files that we are able to update and change. Using the benchmarks available from CIS, I can have a template and automate that across multiple machines using automation features such as Ansible. When examining permissions for file systems, enabling login, and enabling file integrity, these are the items we would use for security.

The simplicity of patching Red Hat Enterprise Linux is most valuable. We just use the DNF update. We use the Red Hat satellite for our patch repositories, which is quite simple. I look at it at an infrastructure level because I'm in the infrastructure team, not in the application team.

The knowledge base is good. When we troubleshoot or have issues, we go to the Red Hat website. There are a lot of documented issues. They have a good knowledge base.

Identity management could be simpler. Red Hat Enterprise Linux has Identity Manager, but it is not as simple to use as Microsoft Windows Active Directory.

I have been working with Red Hat Enterprise Linux for a very long time, approximately 15 years.

It is stable. I would rate its stability a nine out of ten.

So far, I have not been affected by significant issues in terms of security.

Red Hat Enterprise Linux is scalable, so I would rate its scalability a nine out of ten.

We are using it across two sites. We have 6,000 people.

I have contacted tech support of Red Hat Enterprise Linux for some questions. Their tech support is quite good compared to other companies.

Positive

Before working with Red Hat Enterprise Linux, I used CentOS and Microsoft Windows. While comparing CentOS with Red Hat Enterprise Linux, I see stability as an advantage; Red Hat Enterprise Linux is quite a stable operating system.

I have done cloud deployments and upgrades.

It does not require a lot of maintenance. For managing Red Hat Enterprise Linux systems, when it comes to provisioning and patching, we use Ansible, which allows us to patch multiple machines. We normally use Red Hat Insights. Once we configure our machines to talk to Red Hat Insights via Red Hat Satellite, it can tell us the vulnerability status of various machines in the environment. Then, we can decide which machines are most vulnerable and patch accordingly. We can use automation tools such as Ansible to run various patches across the environment.

We have used Leap to do the upgrades from Red Hat Enterprise Linux 7 to Red Hat Enterprise Linux 8. Red Hat Enterprise Linux 7 was going end of life. Upgrading from one version to another can be a bit complex. It is sometimes an issue because of multiple compatibilities. You need someone who is a bit skilled on the operating system.

We did the deployment ourselves, not through an integrator, reseller, or consultant.

We have four people involved in maintenance because we have many servers.

The cost of Red Hat Enterprise Linux is reasonable.

I would recommend it for mission-critical applications. It's a good operating system to run mission-critical applications.

I would rate Red Hat Enterprise Linux a nine out of ten because of the support, stability, and ease of use.

We use Red Hat Enterprise Linux for our applications. I use it for many applications, especially SAP.

We install it on the server so that we can install our applications running on that server.

The benefits I get from this operating system are that it's secure, easy to use, and stable.

I find the clustering feature of Red Hat Enterprise Linux the most useful. It helps us to cluster our application service to maintain high availability.

I access the knowledge base offered by Red Hat Enterprise Linux through their websites. The knowledge base is helpful to me.

The Image Builder is easy to set up, and overall, it is helpful to me.

I recommend that they improve their virtualization product, specifically the management console.

Support should definitely be improved.

I do not have any complaints with the stability of Red Hat Enterprise Linux.

We use Red Hat Enterprise Linux in multiple locations. We are using it in the IT industry.

I would rate their support a three out of ten. I find them slow to respond. The quality of support is not acceptable in the way they provide solutions.

Negative

I manage Red Hat Enterprise Linux (RHEL) systems by installing it from the disk, specifically from a CD-ROM. It requires maintenance from our side. We have 11 people for maintenance in the team.

I have not seen a return on investment since I started using it. The cost is a reason for that.

I find the cost of this solution expensive.

I would recommend not using Red Hat Enterprise Linux because there are better products out there. I prefer SUSE because of the cost and other features.

I would rate Red Hat Enterprise Linux as four out of ten.

Red Hat Enterprise Linux positively impacts my organization with its various capabilities. We use the orchestration processes with cloud services using Ansible.

Red Hat Enterprise Linux has a vast set of features. I can use the setup features and many other features. Red Hat Enterprise Linux is a whole world.

To become more competitive, they might consider changing their licensing model, for instance, by offering an instance-based payment for cloud computing services. In the future, I expect features regarding changes to the subscription model.

I would prefer Red Hat Enterprise Linux to allow easier cancellation of instances unless they are needed.

I started with Red Hat Enterprise Linux 7.5 and 7.6, and now, I have Red Hat Enterprise Linux 9.0.

The product has been stable since installation.

It is scalable. I have not experienced significant issues with scaling it.

The technical support by Red Hat is great. I would rate them a 10 out of 10.

The knowledge base offered by Red Hat is accessible. As you log in with your Red Hat account credentials, you can find the knowledge platform on your dashboard.

Positive

The initial setup of Red Hat Enterprise Linux is not complex. We just need a Red Hat Enterprise Linux image to install on any operating system and use the console. Since I have worked with Linux for around 10 years, installing it is straightforward for me.

I just need to upgrade the operating system with the latest update, and after that, I log in to my Red Hat account from the CLI to connect to the Red Hat Enterprise Linux service.

We have seen a return on investment with Red Hat Enterprise Linux. If you are using the service properly, especially in cloud computing, understanding the services you are using and what technology and applications are required can help manage your ROI very efficiently. Excessive services that are not compatible with your applications can impact your ROI negatively.

When I started using it, Red Hat Enterprise Linux was free for all and open-source. It is now paid with access to many features to upgrade and use their services.

Due to multiple organizations and corporate systems in Pakistan relying on it, it continued to be used, especially in corporate and banking systems even after becoming a paid service.

The pricing is not always reasonable, but it also depends on your requirements.

Overall, I would rate Red Hat Enterprise Linux a ten out of ten.

In my latest job, I was working with microservices where the decision was made to use Red Hat Enterprise Linux (RHEL) for its core functionalities. I played a role in setting up the OS and was responsible for the initial installation, defining pods, and network configurations.

Red Hat Enterprise Linux (RHEL) offered robust support and stability, providing full alignment with manufacturing hardware which ensured the drivers and other infrastructure were highly compatible.

The support and escalation process for Red Hat Enterprise Linux (RHEL) is excellent. It offers more stability compared to other distributions like SUSE. Red Hat's compatibility with manufacturing hardware ensures smooth operation. Their knowledge base is particularly useful for troubleshooting and training, and their built-in security and compliance features simplify risk reduction. It is a mature and improved platform for corporate functionalities.

The performance of Red Hat Enterprise Linux (RHEL) could be improved, especially under high load scenarios or when running applications involving AI. Providing support for AI in the knowledge base could be beneficial.

Red Hat Enterprise Linux (RHEL) is known for its decreased downtime and stable performance.

Red Hat Enterprise Linux (RHEL) allows for disaster recovery planning across different states to ensure synchronized performance.

Customer support for Red Hat Enterprise Linux (RHEL) is rated as a ten out of ten. From the beginning, their support has been excellent.

Positive

The setup was smoothly conducted. The feedback received indicated that the installation was seamless and without interruptions.

I was responsible for the initial configuration and setup of Red Hat Enterprise Linux (RHEL), working closely with other teams.

Though a bit expensive compared to competitors, Red Hat Enterprise Linux (RHEL) is still recommended because it works effectively and delivers value for its pricing.

The differences between Red Hat and SUSE, or Red Hat and Ubuntu, are that Red Hat is more mature and has better corporate-oriented functionalities.

I rate Red Hat Enterprise Linux (RHEL) overall as a ten since it provides the necessary resources and support.

Our primary use case involves running custom applications on Red Hat Enterprise Linux (RHEL). We mainly deploy it on-premises, with applications and custom-made solutions running on RHEL for our customers.

The most valuable features include the classical operating system features, extensive community support, and the integration of open-source with enterprise support. Our customers often choose Red Hat because they receive support for open-source software, which is a major reason for its use.

I am not sure what needs improvement as our customers haven't shared any specific feedback. Perhaps some minor enhancements like a more user-friendly knowledge base and faster technical support could be beneficial.

I have been working with Red Hat Enterprise Linux (RHEL) for over ten years, with a recent focus on it in the last few months.

I find that Red Hat Enterprise Linux (RHEL) is highly stable, and I would rate its stability nine or ten out of ten. It is a fully enterprise-grade operating system, and stability is crucial for our customers.

Red Hat Enterprise Linux (RHEL) is very scalable, and I would rate its scalability at nine or ten. Scalability is vital for our customers as they often expand their infrastructure.

While the technical support could be faster, the Red Hat Enterprise Linux (RHEL) community service is excellent. The technical support from Red Hat could be rated six out of ten because of the slow response times.

Neutral

The initial setup was very easy and straightforward. I didn't experience any problems during the setup process, similar to other operating systems.

The deployment process depends on customer specifications. After discussing and agreeing on the specifications, we proceed with the deployment. We guide customers and provide recommendations as needed.

I do not have specific knowledge about pricing as I am not a seller. The price varies depending on the customer and the project. Therefore, I cannot provide an exact evaluation of pricing.

Overall, I would rate Red Hat Enterprise Linux (RHEL) nine out of ten. The knowledge base could be improved to be more user-friendly as it currently requires getting used to.

I have used Red Hat Enterprise Linux (RHEL) for most of my career. It is primarily used as the base operating system on which various applications run. Currently, I am attempting to transition away from RHEL due to changes in the organization following IBM's acquisition.

Red Hat Enterprise Linux (RHEL) is still considered better than Microsoft's offerings due to its superior handling of virtualization and faster performance. Microsoft often incorporates parts of RHEL's code, such as the networking stack, into its own products. The LEAP functionality for upgrades between versions is well-written and satisfactory.

RHEL has experienced a change in approach after being acquired by IBM, and the company has shifted away from open-source principles. The knowledge base is now outdated and lacks documentation for features in RHEL 9, relying instead on old documentation from RHEL 7. The introduction of unstable and undocumented products also detracts from the product's reliability.

I have used RHEL since it existed, so since 1991 or 1992.

RHEL has become less reliable due to undocumented updates and the release of unstable packages, which detracts from the product's stability.

Within the same vendor, moving workloads is easy. However, switching between vendors requires a significant migration effort.

The quality of Red Hat's support has declined in the past five to six years after outsourcing support to India. Complex issues are difficult to resolve due to communication challenges.

Negative

I have not switched from RHEL, but I am exploring alternatives such as Rocky Linux and Debian, which offer similar features without the high costs.

Setting up RHEL is quite straightforward, especially for someone familiar with it. The software asks the necessary questions for configuration, and the documentation generally explains these well.

The return on investment with RHEL is challenging to calculate but involves paying more upfront compared to Microsoft solutions for better reliability and stability, avoiding potential downtime costs.

The setup and licensing costs for RHEL are high, especially concerning support and associated applications. Red Hat charges high prices for support solutions like Ansible Tower, which can deter companies from using their products.

Other solutions evaluated include Ubuntu, Rocky Linux, and Debian. These alternatives offer similar functionality at a lower cost, especially concerning support.

Overall, I would rate Red Hat Enterprise Linux (RHEL) a seven out of ten. People are now turning to other Linux distributions due to RHEL's declining quality and high costs. I suggest caution when considering Red Hat due to the divergence from its original open-source model.