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5-star reviews ( Show all reviews )

    reviewer2500119

Effective, saves time, and has helpful support

  • June 13, 2024
  • Review provided by PeerSpot

How has it helped my organization?

Splunk Infrastructure Monitoring reduces our mean time to resolve. We are more proactive than reactive. I would be very confident to say that there is about a 25% reduction in time. We get things way quicker than when we were just doing it reactively.

It has the ability to identify and solve problems in real time. It saves time.

What is most valuable?

There is no one feature that stands out more than others. We use a little bit of everything. When we started using it, we did not exactly know it. It was new and fresh, so we just started gathering everything. We did not end up doing anything different. All of the features that we are using have had an effect on the monitoring that we are doing. Everything is very effective.

What needs improvement?

We never had any issues when it comes to the type of use cases we are using it for. We did not need more advancement on it, but I know that, in general, everything can be updated. There are tiny little tweaks that can be made regardless of whether it looks better or has a different flow to it than it does right now, but it works pretty well for what we use it for.

For how long have I used the solution?

I have been using Splunk Infrastructure Monitoring for two to three years.

What do I think about the stability of the solution?

It is stable.

What do I think about the scalability of the solution?

It is scalable. As we continue to grow and expand, the stability and the scalability are there.

How are customer service and support?

They have been very helpful whenever we have had any issues. Only one or two times they did not know. That does happen. We are all humans, but that is the best that you can get.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I got onto the team when we started using it, so I am not sure what we were using before.

What other advice do I have?

I would rate Splunk Infrastructure Monitoring a ten out of ten.


    reviewer2500098

Saves time and enables our teams to look at and troubleshoot issues themselves

  • June 13, 2024
  • Review from a verified AWS customer

What is our primary use case?

We have a lot of applications that we monitor. We have a lot of hardware that runs on VMware. We monitor all of that as well.

How has it helped my organization?

Dashboards have been helpful because people can go and look for themselves how their systems are running. The requests for us to go look at something have gone down because people can go and do it themselves.

It is important for us that Splunk Infrastructure Monitoring has end-to-end visibility. Developers and those types of teams can look at and troubleshoot any kind of issues quickly.

Splunk Infrastructure Monitoring has helped reduce our mean time to resolve, but I do not know how much. We just help as needed, but for the most part, it is just the teams going in there and looking at things themselves.

Splunk Infrastructure Monitoring has helped improve our organization’s business resilience.

Different teams can see a lot of different aspects of what is going on. They can see network traffic. They can see applications, and they can see hardware peaks and performances. They can see everything they need.

We could see the value of Splunk Infrastructure Monitoring within a couple of weeks of implementing it.

What is most valuable?

Dashboards help the application support teams to have a quick look at how their systems are running. It helps other teams as well.

What needs improvement?

They can get more integration with a few more products.

They can also update some of the dashboards that are in there now.

It is pretty good in terms of the ability to predict, identify, and solve problems in real-time, but there is always room for improvement.

For how long have I used the solution?

I am in a new role. I have been there for two months. That is as long as I have been using it.

What do I think about the stability of the solution?

It is very stable. It is good.

What do I think about the scalability of the solution?

Its scalability is great.

How are customer service and support?

It is very good. I would rate them a nine out of ten. They are usually pretty helpful and knowledgeable.

How would you rate customer service and support?

Positive

How was the initial setup?

We have it on-prem, and we also have a cloud instance. Our cloud provider is AWS. We do not monitor multiple cloud environments.

Deploying it was pretty straightforward. We just had to make sure that we were getting the logs right and setting the apps right. That was pretty much it.

What was our ROI?

We have seen an ROI in terms of manhours and less work for everyone.

What's my experience with pricing, setup cost, and licensing?

I have always used Splunk.

What other advice do I have?

I would rate Splunk Infrastructure Monitoring a ten out of ten. It is great. It is much better than a lot of other products, so it is definitely up there.


    Motoyuki Mochida

Beneficial for our IT infrastructure and end-to-end visibility

  • June 13, 2024
  • Review from a verified AWS customer

How has it helped my organization?

Splunk Infrastructure Monitoring provides end-to-end visibility into our cloud-native environments. It is very important for us.

Splunk Infrastructure Monitoring has helped reduce our mean time to resolve.

What is most valuable?

It is digitalized. It has been beneficial for our IT infrastructure.

What needs improvement?

The security could be better.

For how long have I used the solution?

I have been using Splunk Infrastructure Monitoring for 11 years.

How are customer service and support?

I usually use the community site. I find that helpful.

Which solution did I use previously and why did I switch?

We did not use any other solution previously.

What about the implementation team?

We set it up ourselves.

What other advice do I have?

I would rate Splunk Infrastructure Monitoring a ten out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)


    Brad Van Orden

Provides good metrics, scales well, and has good support

  • June 13, 2024
  • Review provided by PeerSpot

What is our primary use case?

We are monitoring our servers and their health. We are monitoring their functionality and supporting the Kubernetes platform.

How has it helped my organization?

Our team supports multiple different projects. They all have their own clusters and ways of operating, but we just use one Splunk Infrastructure Monitoring system.

Splunk Infrastructure Monitoring has helped improve our organization’s business resilience.

What is most valuable?

I have primarily used it to go back into the past and understand why something happened. It provides enough information to do research and figure things out.

What needs improvement?

One thing I recently ran into was that the logs on the server most often get Gzipped after they have been rotated. We found that we were not monitoring some of the things, so we had to go back and pull them in. Right now, it pulls one at a time, untars it, or unzips it, so I cannot look at the entire history. There can be an improvement in that area.

For how long have I used the solution?

I have been using Splunk Infrastructure Monitoring for four years.

What do I think about the stability of the solution?

It is stable.

What do I think about the scalability of the solution?

About a year ago, we added another 600 servers and scaled up. We are getting more in the next year or later this year. It works smoothly.

How are customer service and support?

They are good. I have a ticket open now. I told them to go ahead and close it because we thought it was a hardware issue, but they said that they would keep the case open till the hardware replacement to see if the issue goes away. That was pretty nice.

Which solution did I use previously and why did I switch?

All of our hardware is HPE-based. We rely mostly on OneView, but it does not give us the service aggregation and other things that Splunk Infrastructure Monitoring is giving us.

How was the initial setup?

One of the gentlemen on other teams came to ours. He is very knowledgeable about Splunk, so he helped with the implementation.

All of our servers are RHEL-based.

Which other solutions did I evaluate?

A different organization group within our organization had Splunk, and they liked it, so we just went with Splunk.

What other advice do I have?

I would rate Splunk Infrastructure Monitoring a ten out of ten.


    Felipe Girardi

The dashboards are great, and we get solid visibility across our environment

  • March 11, 2024
  • Review provided by PeerSpot

What is our primary use case?

I have the logs of my applications, and they're usually a bit volatile. The log switch doesn't stay there on the application for a long time, so Splunk can require that. It can take 15 days for the logs to be available to do some kind of research. I'm using Splunk to ingest application logs, create dashboards, and set up alerts. 

How has it helped my organization?

The biggest benefit of Splunk is that we can retain logs and correlate the data. Telemetry data has a huge impact because it's much easier to see everything. 

Splunk has significantly reduced our mean resolution time. The workflow at my company involves application microservices applications running on the cloud. These logs are highly volatile, so they're only retained for three to five minutes, and we had to reproduce an issue to trace why it failed. That meant we had to do everything again to capture the log at the moment.  Now, we have the data to analyze one or two hours.

What is most valuable?

Splunk's dashboards are great. The solution provides end-to-end visibility across my environment. Visualizing large amounts of data is easier because we can correlate the data from any target source. 

What needs improvement?

The licensing model is expensive. We need to monitor the amount of data ingested because the cost is based on the data collected. 

For how long have I used the solution?

I have used Splunk APM for three years now.

What do I think about the stability of the solution?

We have instances for production and development. I've never seen the production instance go down. Our development instance has gone down, but that's expected. 

Which solution did I use previously and why did I switch?

I used tools like Elasticsearch, which is similar to Splunk. I've also used other observability tools like Grafana and Dynatrace, but they have different features.

What other advice do I have?

I rate Splunk APM 10 out of 10.


    MS Alam.

User-friendly, offers good visibility through the logs, and helps identify issues in our environment

  • August 03, 2023
  • Review provided by PeerSpot

What is our primary use case?

We use Splunk Infrastructure Monitoring because it is a durable solution for our environment.

How has it helped my organization?

Splunk Infrastructure Monitoring is easy to use.

The dashboards are good.

Splunk Infrastructure Monitoring has helped improve our operational performance and efficiency. 

Splunk Infrastructure Monitoring has helped reduce our MTTD by 90 percent.

Our MTTR is good thanks to Splunk Infrastructure Monitoring.

What is most valuable?

The most valuable feature is log reporting.

What needs improvement?

The price has room for improvement.

For how long have I used the solution?

I have been using Splunk Infrastructure Monitoring for five years.

What do I think about the stability of the solution?

I would rate the stability of Splunk Infrastructure Monitoring ten out of ten.

What do I think about the scalability of the solution?

Splunk Infrastructure Monitoring is scalable.

How are customer service and support?

I have used the technical support a few times and they were good.

How would you rate customer service and support?

Positive

What's my experience with pricing, setup cost, and licensing?

I would rate the price of Splunk Infrastructure Monitoring as an eight out of ten, with ten being the most expensive.

What other advice do I have?

I rate Splunk Infrastructure Monitoring ten out of ten.

Splunk Infrastructure Monitoring is a good service that provides visibility into our environment.

I recommend Splunk Infrastructure Monitoring to organizations for the logs that will help identify errors in their devices and assist them in resolving the issues.

One person is required to maintain Splunk Infrastructure Monitoring.

Which deployment model are you using for this solution?

Hybrid Cloud


    Anushka S.

Great experience

  • July 27, 2023
  • Review provided by G2

What do you like best about the product?
Usse friendly and features high metrics index and helps to recognise potential issues
What do you dislike about the product?
Difficult to use and setup.Expensive for large data volumes.
What problems is the product solving and how is that benefiting you?
Managing and meeping track of data


    Security and Investigations

Splunk Observability cloud review

  • July 27, 2023
  • Review provided by G2

What do you like best about the product?
It is having user friendly UI which helps to give more insights on each changes, potential issues and root cause for high resolution. It gives us access to keep our data handy and in our control.
What do you dislike about the product?
It can get expensive for large data volumes, more visualuzation in terms of dashboards and representation of required data.
What problems is the product solving and how is that benefiting you?
It helps to track our applications and code performance, browser interfaces and web services performance. It is alsi helping us to track health of our cloud infrastructure components.


    Airlines/Aviation

Feedback

  • July 25, 2023
  • Review provided by G2

What do you like best about the product?
Overall I felt very good to use this and also feeling lucky to use this in my life thank you so much for this opportunity to give this kind of thing to the world
What do you dislike about the product?
NA, not felt anything wrong from my end so I am okay
What problems is the product solving and how is that benefiting you?
Real-time visibility: Splunk Observability Cloud provides real-time monitoring capabilities, allowing teams to collect and analyze data in milliseconds. This enables them to identify issues and anomalies as they occur, leading to faster incident response times and reducing mean time to resolution (MTTR).


    ARPIT M.

This is awesome i liked the splunk cloud

  • July 20, 2023
  • Review provided by G2

What do you like best about the product?
Overall, splunk observability cloud is well regarded in many aspects by all of us. It has a comprehensive and user friendly interface which is making it easier to gain insights into the performance and health of our infra.
What do you dislike about the product?
As with any product, there may be certain areas where it may not fully meet the specific needs. Some finds the pricing a bit higher.
What problems is the product solving and how is that benefiting you?
It is solving all sorts of problems and we are feeling good while using this.