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Unhelpful support, unclear billing, and has offers ability to track usage
What is our primary use case?
What is most valuable?
The solution offers continuous integration and continuous delivery.
What needs improvement?
We've had occasional connectivity issues with cloud resources and build failure due to its own internal system setup and environment. That costs us credits. Support engineers do not thoroughly read and understand issues when emailing them. They reply to me with a totally different context about the problem. Just yesterday, my web applications failed to 'yarn build' after I downgraded the resource class from extr-large to large. I contacted support and got no reply.
Billing is a mess. There is duplicate information in the bill downloaded from their website and when I asked for a consolidated bill, they just answered that they didn't have it.
There is no transparency on how many billed minutes and credits I spent each day both on their website and the monthly bill which makes it difficult to understand when the monthly bill contains many refill item charges.
It is difficult or impossible to track usage and burndown of my subscription and to gain total outstanding refill amounts on a daily basis. Their website doesn't provide sufficient information on credits allocated/calculated for my extra-large resource class.
For how long have I used the solution?
I've used the solution for five years.
How are customer service and support?
Support is no good! They are low-skilled and there is a long response time.
How would you rate customer service and support?
Negative
What's my experience with pricing, setup cost, and licensing?
Beware of skyrocketing bills as CircleCI does not provide transparency into how they charge refills. Their monthly billing statement is almost unreadable and their online dashboard doesn't provide details on how your subscription burn downs and how much is carried forward to the next billing cycle.
Which deployment model are you using for this solution?
Public Cloud
A cloud solution to build automation tool with Incident Management tool integration but is expensive
What is our primary use case?
Our use cases are very generic use cases, such as any kind of integration and pipeline code, the pipeline run, and any kind of information.
We use the solution to send the information to the respective service owner via any channel. So, these are the generic features that everyone is using of CircleCI.
Whatever business needs or requirements we have, CircleCI provides all those types. So, we are also integrating with our incident management tools. Integration is straightforward. For example, CircleCI integration to our GitLab pipeline and hardly takes five to ten minutes.
What needs improvement?
The solution’s pricing could be better.
In future releases, it may provide integration with Grafana or any tool for visualization.
For how long have I used the solution?
I have been using CircleCI for more than eight years.
What do I think about the stability of the solution?
It's a stable product.
What do I think about the scalability of the solution?
It is a scalable product.
How are customer service and support?
The documentation provided is quite understandable by the developers and the integration team. So, it's self-sufficient and enables us to understand. So we didn't need to reach out for support.
What about the implementation team?
We deployed the solution in-house. Developers on our site in our organization integrate this for their pipeline by themselves. We do not have any third-party help.
What's my experience with pricing, setup cost, and licensing?
We pay for the license. The product is expensive, but worth the price. The features and integrations of the tools provided are properly utilized. So, it is worth the price.
What other advice do I have?
I recommend the product for end-to-end development for highly scalable, distributed, and microservices, where there are more than 100-200 services integrating together to build a platform.
Overall, I rate the solution a seven out of ten.
Which deployment model are you using for this solution?
Public Cloud
Very efficient, everything compiled in the cloud
What do you like best about the product?
that compiles in the cloud, independent of the local code
What do you dislike about the product?
the delay time in generating an mds
What problems is the product solving and how is that benefiting you?
continuous integration, review of automatic test coverage, generation of mds
Circle ci
What do you like best about the product?
We have been using Amazon for a few years, not only CircleCI but also S3, EC2, Beanstalk among others. Regarding CircleCI, it definitely made our continuous integration process much easier, with automatic deployments and multiple environments, rollback among others.
What do you dislike about the product?
Currently, everything pleases me, but there could be better and greater parallelism between the deployments. I know we can improve the plan, but currently, we only have two deployments at the same time.
What problems is the product solving and how is that benefiting you?
Deploys super fast and simple, version control for dev, homologation for prod, approval for production release with just 1 click.
An excellent tool
What do you like best about the product?
What I use this tool for is the automation of testing and deployment processes from GitHub. It really is an excellent tool for this, it helps a lot and saves a lot of time. It is very easy to learn to use and there is a lot of information about it.
What do you dislike about the product?
I really can't find a disadvantage of this tool yet.
What problems is the product solving and how is that benefiting you?
Continuous integration and continuous deployment. The ability to automate these tasks in GitHub is really useful.
Recommendations to others considering the product:
I strongly recommend the use of this tool.
Using since 2018 in production
What do you like best about the product?
It's easy to get started, almost no effort to start
What do you dislike about the product?
Can't have total control over the machines
What problems is the product solving and how is that benefiting you?
We have a proper deploy pipeline that has many stages, all detailed in .yml files.
Recommendations to others considering the product:
It is the best cost-benefit.
Solve my CI/CD problem with CircleCI
What do you like best about the product?
Previously, I was using Jenkins to deploy and test my applications, but it was a difficult process. Then I switched to CircleCI, and everything became very easy. Thanks to CircleCI for that.
What do you dislike about the product?
Sometimes I feel like Kubernetes integration can give more power to CircleCI like GitLab CI has it already.
What problems is the product solving and how is that benefiting you?
E2E testing in the containers is made possible with a single config file.
A more simplified way to build pipelines
What do you like best about the product?
A more simplified way to build complicated pipelines.
What do you dislike about the product?
Yet stuck with some caveats configuring number dependencies in one build
What problems is the product solving and how is that benefiting you?
Continue deployment at most
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