Arkose Labs Bot Manager
Arkose LabsReviews from AWS customer
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Great experience, fire and forget.
What do you like best about the product?
Arkose plays an essential role in enabling our teams to focus on defending our customers. They have consistently improved over time across the offerings and reliability. Their support has been great, including helping us understand an issue we saw on our side clearer—great partner, looking forward to the future.
What do you dislike about the product?
I enjoy seeing continued investments in monitoring and reporting to help us understand and make better and deeper decisions in near real-time.
What problems is the product solving and how is that benefiting you?
Customer account protection, being able to focus on other problems knowing your partners have your back is a blessing.
They are there when you need them the most
What do you like best about the product?
Arkose plays an essential role in protecting Dropbox against attacks but, more importantly, plays a critical part in our customer experience. The service is reliable and scalable and has significant improved its latency. What I respect the most about our partnership is that they are there to troubleshoot with you when you need them. They worked with us closely to address an error that we initially thought was related to Arkose but ended up being on our side. It is easy to provide a good experience when things go well, but what makes a difference is being there when things go south. Arkose didn't drop the ball, and thanks to that, we provide a much better experience now. I hope they maintain this quality as they grow.
What do you dislike about the product?
I think Arkose still needs to improve monitoring in a more advanced way than their availability dashboard. For instance, I am looking forward to an API endpoint that provides real-time monitoring and the capability to configure your alerts.
What problems is the product solving and how is that benefiting you?
They play an essential role in preventing large-scale bot and account takeover attacks. They have been able to scale to our needs and stop the majority of attacks against us.
Excellent, user friendly option for bot prevention
What do you like best about the product?
The best thing about Arkose is the simple and friendly user experience it presents to the genuine users who may get categorized as potential fraud. I have not seen a better, "fun" experience in any of the other CAPTCHA options.
What do you dislike about the product?
The dashboards and reporting offered by Arkose Labs still leave a lot to be desired. It is not very easy to guage a simple funnel of clicked, passed, failed, and the categorization of each item based on IP country or type of threat. Whereas even a simple downloadable file would help demonstrate the impact of Arkose, what we have is a rather confusing graphic.
What problems is the product solving and how is that benefiting you?
Reduction in fraudulent card applications
Helps protect us from mobile device fraud and automated onboarding of users by bots
What do you like best about the product?
Its easy to integrate and does a great job of identifying valid user logins and creates tough challenges to the user when it detects fraud signals.
What do you dislike about the product?
None I can think of. At times its sensitive which is common with all fraud tools.
What problems is the product solving and how is that benefiting you?
We were solving for device fraud and bot user onboarding.
Great partner to work with!
What do you like best about the product?
Ease of implementation and the personalized level of support.
What do you dislike about the product?
I can update this review as our relationship matures - early stages have been great so far.
What problems is the product solving and how is that benefiting you?
Bot detection, ATO
Ingenious yet simple
What do you like best about the product?
Arkose has managed to disrupt a field that has been seriously under served. Fraudsters have access to the same sophisticated tools as large companies, and they have time to crack the static roadblocks that were being thrown at them. "friction" becomes fun to the genuine customer in the gamified challenges presented, but a nightmare to machines.
Also love their really unique style of customer engagement, non-invasive sales style and amazing account management team. From the outside it feels like a really flat org structure where the whole team know each other and the leadership team actively participate in client meetings.
Also love their really unique style of customer engagement, non-invasive sales style and amazing account management team. From the outside it feels like a really flat org structure where the whole team know each other and the leadership team actively participate in client meetings.
What do you dislike about the product?
I don't really have any to note. Would love to see an expanded offering.
What problems is the product solving and how is that benefiting you?
Fraudsters using programmatic strategies to crack accounts are no match for the dynamic challenges Arkose throw at them. It reduces a highly skilled and scaled fraud shop to manual efforts.
Solid product built by a great team!
What do you like best about the product?
We evaluated their product for our fraud prevention needs and it reduced our signup fraud rate significantly. Also, enjoyed engaging with the team as they deeply listen to the customer needs and try their best to come up with a proposed solution.
What do you dislike about the product?
I don't have any complaints so far and I like how they don't keep pestering you:)
What problems is the product solving and how is that benefiting you?
Ghost account creation during signup flow.
An highly recommended supplier
What do you like best about the product?
Arkose provides a top class product and a remarkable portfolio of services around that. I really love their customer support and their attitude to be customer oriented.
What do you dislike about the product?
Nothing honestly, they have a relative young product compared to the most famous ones, where there is room to improve.
What problems is the product solving and how is that benefiting you?
Arkose is providing a very helpful and effective boost to our business in terms of protection against Account Take Over and not only.
Great Solution & Partnership
What do you like best about the product?
Effective yet simple and intuitive UX complimented by a super responsive team commited to ensuring success.
What do you dislike about the product?
I don't have any dislikes to mention at this time
What problems is the product solving and how is that benefiting you?
We're partnering with Arkose Labs to identify/reduce BOTs and nefarious users.
Review of Arkose CAPTCHA product and service
What do you like best about the product?
Effectiveness of product and support of Arkose team
What do you dislike about the product?
Would like more features in dashboard to drill down into individual sessions
What problems is the product solving and how is that benefiting you?
reduction in attempted and realized hacked accounts
Recommendations to others considering the product:
Great company and support - highly recommend - integration with Arkose has had a very positive effect on our account security
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