AssemblyAI
AssemblyAIReviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
79 reviews
from
External reviews are not included in the AWS star rating for the product.
Accuracy is paramount! AssemblyAI meets that standard.
What do you like best about the product?
The accuracy. It is hands down the best in the industry.
What do you dislike about the product?
I don’t have one complain. It works flawlessly and as described.
What problems is the product solving and how is that benefiting you?
I use a local machine to transcribe speech and match the results with assemblyAI to increase accuracy.
My experience with AssemblyAI API
What do you like best about the product?
I’ve found it to be very accurate at speaker identification, handling large length files with very seasonable turnaround times.
What do you dislike about the product?
I haven’t come across anything I dislike as of yet.
What problems is the product solving and how is that benefiting you?
Very quick, cost effective and accurate audio to speaker identified transcriptions.
Developer-Friendly and Accurate Transcripts
What do you like best about the product?
Beyond accurate transcripts, AssemblyAI made it easy to determine each call’s outcome, flag unqualified leads, and capture the exact reason a lead wasn’t qualified. Those structured insights rolled up into useful reports and metrics that our team could act on immediately. The whole process felt simple, reliable, and developer-friendly.
What do you dislike about the product?
Using the default analysis was not that great, but once I figured out how to use LeMUR I got exactly what I needed.
What problems is the product solving and how is that benefiting you?
Reviewing call recordings. Doing it manually is a very time consuming process. With Assembly AI I was able to create a process to review call recordings at scale and flag them for specific outcomes.
Great, cost effective solution
What do you like best about the product?
How easy it is to setup. And how insanely accurate it actually is. We've integrated it into our internal product with almost a click of a button.
What do you dislike about the product?
There is nothing that we dislike. It is easy and super intuitive product that matches our exact needs.
What problems is the product solving and how is that benefiting you?
Coaching our SDR team.
Accurate and Cheap!
What do you like best about the product?
Assembly AI is hands down the fastest, cheapest, and most accurate transcription service I've used. The word-level timestamps are very precise.
What do you dislike about the product?
For my use cases, I would love to see the speed of transcription improve to less than 5 seconds per hour of content.
What problems is the product solving and how is that benefiting you?
Transcribing podcasts at the time of playback.
AssemblyAI STT: Simple, Affordable, but Not Without Tradeoffs
What do you like best about the product?
AssemblyAI was honestly a breeze to work with. What stood out most for me:
✅ Ridiculously easy to use – The API is straightforward and well-documented. I was up and running in minutes without needing to dig into edge-case docs.
🔧 Effortless integration – Plugged it right into our existing STT pipeline with minimal changes. It felt like it was designed to just fit in.
💸 Cost-effective – It gave us solid transcription quality at a much lower price point compared to other providers, which made it a no-brainer from a budgeting standpoint.
✅ Ridiculously easy to use – The API is straightforward and well-documented. I was up and running in minutes without needing to dig into edge-case docs.
🔧 Effortless integration – Plugged it right into our existing STT pipeline with minimal changes. It felt like it was designed to just fit in.
💸 Cost-effective – It gave us solid transcription quality at a much lower price point compared to other providers, which made it a no-brainer from a budgeting standpoint.
What do you dislike about the product?
While AssemblyAI overall delivered solid value, there were a couple of areas that fell short for us:
🕒 Inconsistent response times – We noticed variability in transcription latency, especially during higher-load windows. This made it tricky to rely on for real-time-ish workflows.
⚙️ Limited customization – The API didn’t offer much flexibility in tailoring the model to domain-specific vocab or acoustic quirks. If you're working in a niche industry or need fine-tuned accuracy, you're boxed in a bit.
🕒 Inconsistent response times – We noticed variability in transcription latency, especially during higher-load windows. This made it tricky to rely on for real-time-ish workflows.
⚙️ Limited customization – The API didn’t offer much flexibility in tailoring the model to domain-specific vocab or acoustic quirks. If you're working in a niche industry or need fine-tuned accuracy, you're boxed in a bit.
What problems is the product solving and how is that benefiting you?
What Problems Is AssemblyAI Solving & How It Benefits Us
We’re leveraging AssemblyAI to automate transcription of all our cold calls, and it’s solving a very specific but critical pain point:
📞 Manual note-taking is dead – No more wasting time jotting down call summaries or missing important details. Every conversation is accurately logged.
🧠 Instant access to customer insights – Having clean, searchable transcripts helps our sales and marketing teams quickly analyze conversations, spot objections, and refine messaging.
🔄 Improved workflow automation – Transcriptions feed into our CRM and internal tools, enabling follow-ups, QA, and even training analysis without human bottlenecks.
The real win? Time savings, better visibility, and a more scalable cold-calling process.
We’re leveraging AssemblyAI to automate transcription of all our cold calls, and it’s solving a very specific but critical pain point:
📞 Manual note-taking is dead – No more wasting time jotting down call summaries or missing important details. Every conversation is accurately logged.
🧠 Instant access to customer insights – Having clean, searchable transcripts helps our sales and marketing teams quickly analyze conversations, spot objections, and refine messaging.
🔄 Improved workflow automation – Transcriptions feed into our CRM and internal tools, enabling follow-ups, QA, and even training analysis without human bottlenecks.
The real win? Time savings, better visibility, and a more scalable cold-calling process.
Quick Switch to Efficient, User-Friendly API
What do you like best about the product?
I appreciate that AssemblyAI offers quick and accurate transcriptions, essential for maintaining compliance within our industry. The diarization feature is beneficial, providing clear speaker differentiation, which aids in compliance documentation. The user-friendly documentation made the setup process straightforward, which coupled with the appealing business insights and aesthetics of the platform, makes it enjoyable to use. The capability to seamlessly integrate with existing systems, like handling S3 links for file locations, significantly streamlines our workflow.
What do you dislike about the product?
I find it problematic that the diarization feature does not differentiate between real human dialogue and automated call menus. It would be very useful if there were an option to ignore these automated voices or classify them separately, as they often appear as additional speakers in the transcription, which complicates the process for us. This issue requires us to manually remove irrelevant portions, which wastes time and effort.
What problems is the product solving and how is that benefiting you?
I use AssemblyAI to accurately transcribe voice calls, ensuring compliance in our industry by documenting call details and enabling automated reporting, which is essential for our financial services.
A better tool then OpenAI APIs
What do you like best about the product?
I loved the speed of the transcription and the token size. I was getting timeout errors in m applications despite much trouble shooting. But once I switched over, I was shocked by the speed!
What do you dislike about the product?
There was bot much helpful documentation on using AssemblyAI in swift projects. I've been having much trouble figuring out how to set up AssemblyAi with Web-sockets for streaming input and output.
What problems is the product solving and how is that benefiting you?
Its allowing me to reliably transcribe long form audio form sermon for Churches. Like mentioned earlier- the speed and audio length abilities are greater than other tools I've tried.
Works where MSFT Copilot Does Not
What do you like best about the product?
It accurately transcribes and diarizes every single transcript I throw at it
What do you dislike about the product?
I think this is a fantastic solution, there's not many issues I have with it. Maybe if they improve the diarization algo, sometimes it merges speakers together
What problems is the product solving and how is that benefiting you?
It has made the process of transcribing my meeting audio so simple and straightforward. I have all of those transcription being fed to an Agentic RAG tool, which has unlocked crazy new business value for me. Retrieving intelligence and insights across all of my meetings, when my own brain can't remember it, seriously been a game changer.
Accurate and reliable
What do you like best about the product?
Accurate transcription, reliable service and great prices. It is easy to integrate, easy to use, and full of valuable insights for your audio
What do you dislike about the product?
It only supports EU and US data residency. Regional self deployments would be great.
Moreover, for companies that deal with both text and audio data, it would be useful to have the same pii redaction and insights for both data types, but AssemblyAI only accepts audio inputs, forcing us to try and replicate their pii redaction on text data through other means, or skip their pii redaction and insights for sake of uniformity.
Moreover, for companies that deal with both text and audio data, it would be useful to have the same pii redaction and insights for both data types, but AssemblyAI only accepts audio inputs, forcing us to try and replicate their pii redaction on text data through other means, or skip their pii redaction and insights for sake of uniformity.
What problems is the product solving and how is that benefiting you?
Transcription of calls
showing 1 - 10