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Red Hat Enterprise Linux for SAP with HA and Update Services

Red Hat | 8.10 20250710-1792

Linux/Unix, Red Hat Enterprise Linux 8.10 - 64-bit Amazon Machine Image (AMI)

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55 AWS reviews

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4-star reviews ( Show all reviews )

    reviewer2197287

A highly stable solution with a straightforward initial setup

  • May 28, 2023
  • Review provided by PeerSpot

What is our primary use case?

We use Red Hat Ansible Automation Platform. We are using version 8.4, but we started with 8.3.

What is most valuable?

The solution’s stability is its most valuable feature. It has only been two years since I first started using the product. So far, I have seen a subtle comparison of the solution’s stability to other operating systems.

What needs improvement?

It is challenging to use the knowledge base and the deployment documentation. Some of it is all over the place, and it's challenging to piece them together.

For how long have I used the solution?

It has been two years since we put in the first footprint of Red Hat Enterprise Linux in our organization.

What do I think about the scalability of the solution?

We have about 30 to 40 servers.

How are customer service and support?

The support team is pretty good. Whenever I send support requests and ask questions, the team is knowledgeable enough to get me the necessary answers. Sometimes there are delays in the response. However, it has been a positive experience for me.

How would you rate customer service and support?

Positive

How was the initial setup?

I was the main engineer during the initial deployment of the product. The initial setup was straightforward. Whatever was in the documentation was exactly what was meant to be done.

We did not struggle with the documentation because I have been an engineer for years. Someone who is just getting started might have a different perspective on the ease of setup.

What's my experience with pricing, setup cost, and licensing?

We purchased the solution from a third-party vendor.

What other advice do I have?

I use Ansible Builder to build my containers. However, I do not use Red Hat Enterprise Linux’s image builder tool.

We do not use Red Hat Insights yet, but we're planning to use it in the near future. As soon as we get more servers in our environment, our firm’s directors might decide to start using Red Hat Insights. Right now, we are just using Automation Analytics. The solution’s resiliency is pretty solid.

We implemented the solution because we wanted automation. We cannot install Ansible Automation Platform in operating systems other than Red Hat Enterprise Linux.

Overall, I rate the product an eight out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure


    reviewer2197260

An easy-to-use product that saves money and resources

  • May 28, 2023
  • Review from a verified AWS customer

What is our primary use case?

We use the product for application hosting, availability, and CI/CD pipelines.

What is most valuable?

The solution has good availability and is easy to use. It saves money and resources like support staff.

What needs improvement?

The product should provide a portal to manage licenses.

For how long have I used the solution?

I have been using the solution for more than five years.

What do I think about the stability of the solution?

The solution’s stability is fine.

What do I think about the scalability of the solution?

The product’s scalability is fine.

How are customer service and support?

The support is good.

How would you rate customer service and support?

Neutral

What was our ROI?

We have seen an ROI on maintenance. As long as our servers run, our company makes money.

Which other solutions did I evaluate?

We evaluated SLES and Windows.

What other advice do I have?

We purchased the solution via a cloud provider. We use AWS, Google, and Azure. The resiliency of the product is the same as other products. 

The solution helped us reduce costs. We use SLES and Windows alongside Red Hat Enterprise Linux. Application support and vendor support for Red Hat Enterprise Linux are better than other products. 

Overall, I rate the product an eight out of ten.


    Felipe F Dos Reis

A highly resilient operating system that has a good file system type and good kernels

  • May 28, 2023
  • Review from a verified AWS customer

What is our primary use case?

I work in the financial industry in Brazil and my first job was to use Linux.

We deploy Red Hat Enterprise Linux on-prem and in the cloud. Our cloud provider is AWS. 

We use Red Hat Enterprise Linux for web applications, including the JBoss data bridge. We also have some applications for prevention and risk. Red Hat Enterprise Linux is used for most of our applications in Brazil, so it is used for almost everything.

We run our workloads and applications on AWS.

How has it helped my organization?

There are many Linux-based operating systems. We wanted an operating system that was mature and reliable, and Red Hat Enterprise Linux was the best choice for us.

Red Hat Enterprise Linux is a highly resilient operating system. It has a strong XFS file system, kernel, and package build.

Migrating workloads between the cloud and our data center is easy. There are no problems.

The knowledge base offered by Red Hat Enterprise Linux helps a lot. It is very useful and has helped me to resolve the issue by looking at the documentation.

What is most valuable?

The integrity of our operational systems is very stable. Red Hat Enterprise Linux has a good file system type and good kernels. It does not crash for any reason. This makes it a very stable platform for me. It is the best solution for our needs.

What needs improvement?

There was a reduction in the amount of detail provided in backlog messages between Red Hat Enterprise Linux versions six and seven, compared to versions eight and nine. This makes it more difficult to troubleshoot errors in versions eight and nine, as users must dig deeper into the operating system to find the source of the problem. Versions six and seven provided more detailed error messages, which made it easier to identify and fix problems. Deploying applications using Red Hat Enterprise Linux versions six and seven was seamless. However, there is a chance that something could be broken when deploying with versions eight and nine, and we may not know it.

For how long have I used the solution?

I have been using Red Hat Enterprise Linux since versions four and five.

What do I think about the stability of the solution?

Red Hat Enterprise Linux is extremely stable.

What do I think about the scalability of the solution?

One of the reasons we adopted the Red Hat Enterprise Linux ecosystem is because of its ability to scale.

How are customer service and support?

I have not had a good experience with Red Hat engineers. When we have an issue, it is very difficult to have it resolved in the first call. They always have to escalate the issue and involve multiple people. At a minimum, we have to escalate an issue three or four times before it is resolved. The support team in Brazil has helped me a lot because they work with me to resolve the problem, but if I have to open a ticket and follow the steps I never get proper service.

I give the technical support of Red Hat a zero out of ten.

How would you rate customer service and support?

Negative

How was the initial setup?

The initial deployment is easy. I can deploy Red Hat Enterprise Linux myself using a base image within a few minutes both on-prem and in the cloud.

What about the implementation team?

The implementation is completed in-house.

What's my experience with pricing, setup cost, and licensing?

We purchased our license from Red Hat.

What other advice do I have?

I give Red Hat Enterprise Linux an eight out of ten.

Cloud vendor lock-in is inevitable when we adopt the cloud. This is because once we adopt a cloud service, such as DynamoDB or AWS, we become dependent on that provider for support and maintenance. It is very difficult to work with multiple clouds 100 percent of the time, as this can lead to problems with failover and other issues in multiple cloud environments because the risk is high.

The Red Hat Enterprise Linux ecosystem is more attractive because we are not just buying an operating system. We are buying an ecosystem that helps, supports, and secures our platform. I believe this is the better option.

Applying patches in the new versions of Red Hat Enterprise Linux is more time-consuming than in Oracle Linux because Oracle Linux does not require legacy environments to be patched or changed through applications.

For someone looking for an open source cloud-based Linux OS instead of Red Hat Enterprise Linux, I recommend AWS Linux. It is a very stable version of Linux and does not require a subscription.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)


    reviewer2197257

A highly stable solution that is super easy to use

  • May 28, 2023
  • Review provided by PeerSpot

What is our primary use case?

I use the solution to build web applications.

How has it helped my organization?

The tool provides more support, resources, and documentation than other products.

What is most valuable?

The product is super easy to use.

What needs improvement?

The default settings are confusing. I often change these settings to avoid problems.

For how long have I used the solution?

I have been using the solution for a couple of years.

What do I think about the stability of the solution?

The stability of the product is very good.

What other advice do I have?

I did not have issues finding configurations and changing settings as needed. I haven't had any issues like bugs or downtime while using Red Hat Enterprise Linux. Overall, it was a good experience. Overall, I rate the solution an eight out of ten.


    reviewer2197251

Highly reliable and offers greater stability compared to other solutions

  • May 28, 2023
  • Review provided by PeerSpot

What is our primary use case?

I work in the energy sector, so we use Red Hat Enterprise Linux for a variety of purposes. These include high-performance computing, running applications like SAP, geospatial applications, and Oracle. We rely on Red Hat Enterprise Linux for a wide range of applications, including those that require running Oracle databases.

How has it helped my organization?

It is important to our organization to have a solution that avoids cloud vendor lock-in. We just don't want to be locked into just one side or the other. We want to have the flexibility and availability to explore other options.

What is most valuable?

One of the main reasons we chose Red Hat Enterprise Linux was its reliability and stability. Compared to the Microsoft Windows environment, the Linux environment provided much greater stability. Therefore, we decided to use Red Hat Enterprise Linux for all our critical applications at that time, as they required a Linux-only environment.

We use Red Hat Image Builder as well. The golden images created by Image Builder are okay. In our organization, we prefer to create our own images because we need to incorporate our own security measures and harden the images accordingly.

What needs improvement?

Red Hat Enterprise Linux could do better in live patching. In this day and age, vulnerabilities are constantly emerging, I feel that Red Hat Enterprise Linux has fallen backward in terms of live patching, particularly live kernel patching. There are other products available that can perform this function, and they often follow their direction. 

Currently, my company has a live patch solution where we can patch the kernel without rebooting. This is essential because certain applications cannot tolerate downtime for reboots. However, there is a security concern when the patching process is delayed, as it exposes the system to high vulnerabilities and risks. So, when critical applications go down due to rebooting, it has a significant impact on both the financial and operational aspects. It requires a lot of money and manpower to schedule and execute the reboots, and during that time, the application downtime results in losing money. I believe this is an area that Red Hat Enterprise Linux should focus on to address this challenge.

For how long have I used the solution?

I have been using the Red Hat Enterprise Linux operating system for around 20 years. We transferred our existing subscriptions to the cloud version. We are actually exploring hybrid solutions and availability options. As we transition to Azure, we are bringing our own subscription.

What do I think about the scalability of the solution?

The scalability is good. We are able to scale efficiently. In our high-performance computing department, they handle a lot of scaling, and it's going well. Red Hat Enterprise Linux scales well.

How are customer service and support?

I'm not particularly fond of the support. For example, when we have a server that's down, we raise a ticket indicating the severity of the issue. Then we receive another email suggesting things we can try to resolve the problem. I miss the days when we could directly speak to someone because sometimes, depending on the maintenance contracts and SLAs, it can take a lot of time without actually making any progress. Whereas speaking with a support representative could significantly reduce the downtime. So, I'm not really crazy about it.

The knowledge base is good. I would rate it a nine out of ten. 

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

One of Red Hat Enterprise Linux's pros is that it has been around the longest. When working in a large corporate environment, reliability is crucial. In case something breaks, you want to have the assurance that there is a reliable support system to address the issues. Red Hat Enterprise Linux provides that level of support. 

However, it's important to note that even with a solid distribution like in Red Hat Enterprise Linux, the effectiveness may vary depending on the specific customer or scenario. It's about assessing how well the distribution handles issues when the next customer raises a complaint. So, we need to carefully consider the pros and cons based on our requirements. For certain workloads and development tasks, we might consider freestyle options that don't require paid subscriptions. In my company, we have a development program that greatly supports our decision to go with Red Hat Enterprise Linux.

How was the initial setup?

Personally, I find the deployment process straightforward, but I've been doing it for quite some time. I can't speak for someone who is new to it. However, from my experience, it's relatively straightforward. I've been in this role for a while, so I'm familiar with the process.

Currently, we use Azure AVS, which allows us to migrate existing physical machines to the cloud until we can fully modernize them. It's much easier than it was a couple of years ago, but there is still some work to be done. Overall, it's manageable for us to move workloads between the cloud and on-premises or data center environment using Red Hat Enterprise Linux.

What about the implementation team?

We have streamlined our deployment process within our guidelines. I can build a server in just three minutes. The time required depends on the type of server we need. If it's a more specialized server, it may take longer. However, it's nothing like the old days when it used to take several days. Especially in the cloud environment, it's quite fast. On-premises is a different story because we need to consider hardware availability, which can take longer. But once we have the hardware, the deployment itself typically takes less than an hour, especially when we leverage tools like Satellite for automation.

What was our ROI?

We have indeed realized a return on our investment. If we hadn't, we wouldn't still be using Red Hat Enterprise Linux. However, we are always striving to improve our return on investment. That's why we continually conduct due diligence and explore other operating systems to ensure that we're not blindly sticking with a particular company. We want to find the best solution that can potentially save us more money while delivering an equal or better return on investment.

What's my experience with pricing, setup cost, and licensing?

Red Hat Enterprise Linux is starting to realize some other companies are gaining some footing in the industry. Red Hat's pricing still needs to get a little bit better. When you look at what you pay for a subscription compared to what you can pay with some of these other companies that do offer a lot of technical backing behind them, it starts turning heads.

Red Hat should focus on making enhancements and providing better support in that arena.

Which other solutions did I evaluate?

Before choosing Red Hat Enterprise Linux, we did evaluate other Linux-based solutions. When we initially chose Red Hat Enterprise Linux, we had options like Solaris and SGI. However, even recently, we have continued to evaluate other distributions because the Linux landscape is constantly evolving. There are new solutions emerging, so we have to perform our due diligence and assess what they can offer.

What other advice do I have?

For customers looking for alternatives to Red Hat Enterprise Linux, my advice would be to choose something that aligns with your requirements and that you are happy with. Don't just pick something because it's cheap. You gotta look at the long term. Also, know what is needed for your project. For example, if you have issues, can you get those issues resolved in a timely manner? If you run into an issue, you're stuck, and they can't help you out, this means your project will be delayed. You will need to weigh that out.

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure


    Andrew Subowo

A trustworthy and highly scalable operating system with easy to use package management

  • May 28, 2023
  • Review provided by PeerSpot

What is our primary use case?

I am a Federal Contractor. Red Hat Enterprise Linux is one of the FedRAMP-approved operating systems, so the government is comfortable with using it. That is why we use it, even though it is a bit outdated. Most of our software runs on Red Hat Enterprise Linux because we work in Identity Access Management. For example, Oracle Identity Stack runs on Linux, so we have to use Red Hat Enterprise Linux. We follow very strict security protocols, and we use Ansible to enforce them. Red Hat Enterprise Linux is the easiest way for us to do this.

How has it helped my organization?

Red Hat Enterprise Linux is a trustworthy and highly scalable operating system. The federal government needs an operating system that they can rely on, with enterprise support and long-term service. As well as being stable and well-known within the community.

I have not yet experienced a disaster recovery scenario, but resiliency is important, and risk is very reliable. The auto logs are very clear. Additionally, with those support communities, it is straightforward enough to understand what we are looking for and to eventually resolve the issue.

What is most valuable?

I actually like the in-place upgrade that Red Hat Enterprise Linux offers. It has made our upgrade process from Red Hat Enterprise Linux 7 to Red Hat Enterprise Linux 8 much easier than we originally thought. 

I know that many people prefer in-house support, but I personally prefer Red Hat's support. It is easy to get in contact with their support team.

Even though it is not directly related, the fact that Red Hat Enterprise Linux and Ansible are closely related makes it easier for us to move forward.

The package management, repository, and satellite repository are easy to use.

What needs improvement?

I am a bit biased because my client is air-gapped. This means that we cannot connect to the internet, so all of our operations are disconnected. I would like to see better support for disconnected operations. For example, the in-place upgrade from Red Hat Enterprise Linux 7 to Red Hat Enterprise Linux 8 initially relies on a lot of online resources. This makes sense, but it would be nice for a consumer or integrator like me to be able to say, "Hey, we need an offline solution so we can upgrade our government clients on-premises." Red Hat does provide instructions on how to create a repository, but the instructions are not very clear. This leaves us scrambling to figure out why we are missing a repository in our satellite image. Red Hat should provide a way to mirror repositories or at least provide a solution for us to bubble up packages throughout the entire process.

For how long have I used the solution?

I have been using Red Hat Enterprise Linux for four years. We started with Red Hat Enterprise Linux 6, and we upgraded to Red Hat Enterprise Linux 7 in an airgap environment. We are currently in the process of upgrading to Red Hat Enterprise Linux 8.

What do I think about the stability of the solution?

Red Hat Enterprise Linux is stable.

What do I think about the scalability of the solution?

Red Hat Enterprise Linux is scalable. It is deployed in a 10,000-plus enterprise company.

How are customer service and support?

The support team is always direct and easy to find. Their answers are so helpful that I have not yet had to call them. I also appreciate how they approach troubleshooting. They don't assume that you're doing anything wrong. Instead, they try to educate you on how to fix the problem. In my experience, the support team has always been very positive.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I have experience with most Linux operating systems, including distributions like Apache, Debian, CentOS, Fedora, and others. From my perspective, Red Hat Enterprise Linux is not necessarily the top standout product, but I know that it is a product that I can rely on. It is the standard image that enterprise users in the community will use. We can rely to a degree on the standardization of how packets are used to support it. However, it does not stand out to us as much as the other products. Nevertheless, I know that it will have a positive partnership with us. Red Hat Enterprise Linux is a more suitable operating system for enterprise environments in terms of stability and reliability.

How was the initial setup?

We are currently in the process of reviewing our initial solution for upgrading from Red Hat Enterprise Linux 7 to Red Hat Enterprise Linux 8. The in-place upgrade for the airgap environment is an area where we are still struggling to understand the documentation. However, Red Hat has been very supportive and has offered us pathways to move forward. We do not have much to say at this time, as we are still in the middle of the process.

When we upgraded Red Hat Enterprise Linux 6 to Red Hat Enterprise Linux 7, it took us around six months due to external factors not related to Red Hat Enterprise Linux.

What's my experience with pricing, setup cost, and licensing?

Our client has a direct subscription to Red Hat.

What other advice do I have?

I give Red Hat Enterprise Linux an eight out of ten. I am not a firm believer that everything is perfect right out of the gate. Everything can be improved. I am a little biased. I wish there was better support for offline environments. I understand that I am in the minority in this case, as everyone is connected to the internet now. However, as a federal contractor and integrator, we have requirements that we must meet. It is not fun having to download binaries offline and then figure out how to set up our own repository. These are not straightforward tasks like Red Hat telling me what to do. We just wish it was easier to do things like patch management. Perhaps there could be more support for air gap environments. These are not environments where we can temporarily connect to the internet. They have never seen the internet.

Depending on our customer's environment, sometimes they have GovCloud, but we still use Red Hat Enterprise Linux images there. Sometimes the customer can't use that so we use the offering from CentOS. But we still try to match it with CentOS.

The reason why some clients don't use Red Hat Enterprise Linux on the cloud is not because of security concerns. I think it's more about cost and their current contract situation. They need a low-cost, open source alternative, and our recommendation would be CentOS. However, many clients are not ready to pay for the enterprise edition of Red Hat Enterprise Linux, so they may choose to scale back their plans.

I have not used the Red Hat Enterprise Linux knowledge base strictly. I have only used the Red Hat Enterprise Linux support.

Clients who use Red Hat Enterprise Linux on the cloud, typically use AWS GovCloud. As a government integrator, we strive to design our solutions in a way that does not lock our clients into any specific cloud provider. This is why we chose Linux, as it can be run on any cloud platform. This flexibility is important to our clients from a price contract perspective. For example, Amazon provides Kubernetes services, among other things. We try to figure out open source solutions or at least architecturally determine them and provide them to our clients. For example, we can tell them that they can move all of their GovCloud data to Azure or Google Cloud. Government agencies really like Amazon right now because it is FedRAMP. However, for other classes that are not government or commercial, we try to introduce them to the CentOS perspective so that they can get a taste of the upstream.

We do not use the image builder tool provided by Red Hat. Instead, we use the one provided by Amazon. We take a base image, coordinate it with Ansible, and provide it to any environments that have used the cloud. For on-premises solutions, we strictly use manual processes.

I don't have a perspective on the golden image, which is at least with our client. The parts that we use are always evolving, so we don't really maintain the golden image. We do have a relative backup of what we deployed to, but we don't necessarily have a strict golden image.

Migrating workloads between the cloud and the data center using Red Hat Enterprise Linux is not entirely applicable to us. We did migrate from on-premises to the cloud at one point, but migrating from Red Hat Enterprise Linux on-premises to Red Hat Enterprise Linux in the cloud was not a concern for us. We knew it would be stable and fine. The main concern was migrating our customer data from our enterprise to the cloud.

If someone is looking for an open source cloud-based operating system for Linux instead of Red Hat Enterprise Linux, I would like to eventually drive them over to Red Hat Enterprise Linux, but I would recommend starting with CentOS. CentOS is a good gateway OS because it is very similar to Red Hat Enterprise Linux, and the knowledge transfer between the two is very straightforward. This makes it a good choice for users who are new to Linux, or who are looking for an OS that is compatible with Red Hat Enterprise Linux.

Which deployment model are you using for this solution?

On-premises


    Mohammed Shariff

Resilient, cost-effective, and has good support

  • May 26, 2023
  • Review provided by PeerSpot

What is our primary use case?

We've implemented OpenShift on top of OpenStack. It's a Red Hat OpenStack environment, which is the virtualization layer, and then OpenShift is for the cloud technologies.

It's currently on-prem on a private cloud. In the future, we might utilize a public cloud if the government approves that. Currently, the banking industry isn't allowed to go to the public cloud.

How has it helped my organization?

There is a big move towards digital banking. They prefer to have their solution up and running as soon as possible when the request comes in. They have to have the libraries and all the containers up and running. In a couple of minutes or seconds, they have their whole infrastructure up and running.

With regard to security, most companies are moving towards the black box approach and Red Hat. It's much more secure compared to the other vendors.

What is most valuable?

There's consistency, and it's resilient as well.

With regards to OpenShift, everything is related to cost. If you need a vanilla OS, you have to spend a lot on the licensing that is tagged. You have to spend on the infrastructure and the licensing on a core basis, and whatever is required on your containers, you just have to give minimum hardware specs.

What needs improvement?

Red Hat Enterprise Virtualization isn't up to the mark as compared to VMware and Hyper-V, but they're moving everything on OpenShift for containers and virtual machines, which is stable. If you go into the virtualization layer, they still need to improve a lot of things, but with regards to OpenShift, containers, Docker, and other things, they are doing well. 

For how long have I used the solution?

We've been using it for three to four years.

What do I think about the stability of the solution?

Compared to Windows and other operating systems that I've used, it's stable. 

What do I think about the scalability of the solution?

I'd rate it a nine out of ten in terms of scalability. We have plans to increase its usage in the future. Our infrastructure will be able to scale. We have a plan to grow it every three years.

How are customer service and support?

Their support is very good. Most of the things are already listed in their knowledge base. Support cases are only raised when you end up with any critical situation. I'd rate their support a nine out of ten.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We've used Windows, Solaris, and AIX. The reason for switching to it was that everything is moving to the black box. People want everything to be secured. We got a lot of updates on Red Hat, and it was doing very well in the market.

How was the initial setup?

It was very straightforward. When we did the proof of concept, we had everything ready within two or three days, and then the engineers who came to deploy it did it in a day's time once we had all the infrastructure up and running. This was just for the proof of concept.

With regard to the implementation, they had a timeline, and they did deliver before the timeline.

It has been deployed on Nutanix as well. They are present even in the marketplace for AWS. It's a straightforward installation. They have two categories: UPI and IPI, and the installations are very straightforward, but it requires a lot of expertise if you want to deploy it on a public cloud.

What about the implementation team?

It was implemented by Red Hat. In terms of maintenance, it does require maintenance, but once it is highly available, it's easily done.

What was our ROI?

We've seen an ROI. It has had cost benefits. 

It has saved us money. We did a proof of concept with the VMware Cloud Foundation and OpenShift. We saw the feasibility and how fast it can be deployed. There were a lot of considerations. We evaluated it from all perspectives. Compared to the VMware Cloud Foundation, we noted that it was just 50% of the cost. If you go for VMware, they charge you on a core basis, and the licensing costs are huge. You'll have to spend on Microsoft licensing, and then you'll have to spend on the OS as well. Comparatively, it's much cheaper.

What's my experience with pricing, setup cost, and licensing?

We purchased it directly from Red Hat. Compared to open source, it's very pricey, but you get the support, which makes it much better.

What other advice do I have?

You have to deploy it and evaluate it. You can see that there's a lot of difference compared to other operating systems. It also depends on where exactly you're going. There are mainframes and other different places where you can deploy it. Even on the mainframe, it makes a lot of difference.

With Red Hat, there are a couple of things you need to consider while building your infrastructure. You need to have good hardware, and you need to have a compatibility matrix to be able to have a stable environment. It has to be tested in a proper way, rather than deploying it on any box.

In terms of the golden images created by the image builder tool, we have vendors who come with their solutions. They come with the containers, and they deploy them. Most of them are using GitHub, and we just provide the infrastructure. From a technical perspective, there's a solutions department that's into APIs. They handle everything, and we just provide the infrastructure.

Overall, I'd rate it an eight out of ten. 


    Harrison Bulley

Helps us build with confidence and ensures availability across physical, virtual, and cloud infrastructures

  • May 25, 2023
  • Review provided by PeerSpot

What is our primary use case?

When I worked for an MSP, we had a lot of requirements for Linux servers. Any customer services that were deemed to be on Linux were on Red Hat 6 or 7. In fact, a good forty percent of our estate was on Red Hat 6 or 7.

How has it helped my organization?

Red Hat Enterprise Linux's built-in security features simplify risk management. The operating system is very secure, and we used tools like Puppet to further limit and lock down access with configuration files from a central location. This made Red Hat Enterprise Linux both more secure and easier to configure. The fact that Red Hat Enterprise Linux is open source means that there are a wide variety of tools available to help with security, and the lack of a user interface for some of these tools makes them even more secure.

Maintaining compliance is easy. We used another tool called Spacewalk to deploy patches and update RPMs. It was very easy to connect to a repository. We didn't have any problems with that either.

The portability of applications and containers built on Red Hat Enterprise Linux is beneficial for keeping our organization agile. Red Hat Enterprise Linux is a lightweight operating system that can be deployed on a variety of hardware platforms, from small clusters to large industrial servers. This allows us to easily move applications and containers between different environments, which makes it easier to scale our infrastructure and respond to changing business needs.

Red Hat Enterprise Linux has helped improve our organization's efficiency by allowing employees to use a leave service to work remotely. One of the benefits of using Red Hat Enterprise Linux and other Linux distributions is that they are more stable and less likely to break than Windows. This makes it possible to automate many tasks, such as patching, which can save time and money. In contrast, Windows is more prone to errors and requires more manual intervention. As a result, Red Hat Enterprise Linux has been a valuable tool for our organization.

The time to value with Red Hat Enterprise Linux was quick. It took us only a few months to half a year to realize that we didn't have to do so much tweaking with it. We could just let it run and do its own thing, configuring it once at most, and then leave it alone.

Red Hat enables us to achieve security standards and certifications.

Red Hat Enterprise Linux helps us build with confidence and ensures availability across physical, virtual, and cloud infrastructures. We use PuTTY to connect to them. All of our SSH connectivity was locked down to be only from jump servers, so none of it was public-facing. This was a clustered approach, where users had to first connect to a Windows server and then use SSH or PuTTY to connect to the Red Hat Enterprise Linux server.

The ability to automate security configurations is very beneficial. Once we set it up, it can do its job very well without any further input from us. We found it easy to set up and configure, and it has made our lives a lot easier.

Red Hat Enterprise Linux helps to implement and manage security best practices with reduced overhead.

Red Hat Enterprise Linux has made our lives a lot easier. It is one of those tools like Terraform that takes a lot of the time constraints away from us. This is because we can leave it to do its own thing, and we know that it will do what it is meant to do properly. I think this is because Red Hat Enterprise Linux is lightweight and has a single purpose. As a result, it only needs to be concerned with that purpose. For example, we only have one role for that server, and we are happy and content knowing that it will perform that role.

What is most valuable?

Red Hat Enterprise Linux is lightweight and can be run on almost anything. It is a valuable product because it can do its job almost perfectly even with limited resources.

What needs improvement?

Although the price is reasonable, there is room for improvement in order to stand out from other open source solutions.

For how long have I used the solution?

I am currently using Red Hat Enterprise Linux.

What do I think about the stability of the solution?

The stability of Red Hat Enterprise Linux is extremely good. Red Hat Enterprise Linux is lightweight, so it does not consume a lot of resources. It can handle a variety of workloads, and we have never had any problems with servers crashing or other issues. The software is also easy to set up and configure, and it runs smoothly once it is up and running.

What do I think about the scalability of the solution?

The system's scalability is good. We deployed it across multiple locations, departments, and other areas. I give scalability a nine out of ten.

How are customer service and support?

The support team is very helpful and knowledgeable about the product. They knew what they were doing and were able to resolve any issues I had very quickly.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We previously used CentOS. We still have Windows servers, and they can be a bit of a headache. However, we have since moved from CentOS to Route 6 and 7, and we found that this improved things a bit.

We switched because we had a better partnership with Red Hat themselves.

How was the initial setup?

The initial setup is straightforward. We used Terraform to make it even simpler, but I don't think it was complex, to begin with. Deployment for one server takes a couple of hours. If we're just looking at a single server, or if we're building out a small cluster, deployment may take a day or two.

What was our ROI?

From a technical user perspective, we have seen a return on investment in terms of efficiency. This is because we can now set up a server and let it do what it needs to do without having to babysit it with patching, updates, and upgrades. This frees up time for engineers to work on other tasks, such as developing new features or fixing bugs.

What's my experience with pricing, setup cost, and licensing?

The price is reasonable. I think it's a good value for what it is. It's not overpriced or extortionate. If it's something that's right for our environment, our infrastructure, and other factors, I think it's definitely worth considering. I don't think the price is a major concern.

What other advice do I have?

I give Red Hat Enterprise Linux an eight out of ten.

I think open source software is generally cheaper than Red Hat. However, I don't think that cheaper software is always better. And I don't think that Red Hat is necessarily better than open source just because it costs more. It really depends on our specific needs. If we're comparing Red Hat to an open source equivalent, I would say that Red Hat would probably be a better fit for us. This is because Red Hat offers support, a back-end, and a team of experts who can help us if we need it. With open-source software, we're often on our own and have to figure issues out on our own. With Red Hat, we have the peace of mind of knowing that we can get help if we need it.

We have Red Hat Enterprise Linux deployed across multiple contracts and multiple data centers. It was not on the cloud; it was all on-premises. However, we were able to deploy it across multiple data centers, multiple customers, and multiple departments. This flexibility was a major advantage.

We used Red Hat Enterprise Linux to patch and update the system, including drivers, the OS itself, and security updates. We also monitored disk space usage and swap usage, but this was not too time-consuming. We had a team of three or four people to rotate tasks, so no one person was stuck on the same thing all the time.

Red Hat Enterprise Linux is a good product. It has a good ecosystem and support. It is lightweight and does what we need it to do. It is a good alternative to Windows for lightweight containers or servers. It is also good for specific roles.

The operating system is a great way to learn about Linux. While some people will always choose Windows, it is not always the best answer. Red Hat Enterprise Linux is more stable and less resource-intensive than Windows, and it is also more trustworthy. This makes it a good choice for environments where reliability and security are important.

Which deployment model are you using for this solution?

On-premises


    SergioVelez

Useful online documentation, straightforward implementation, and secure

  • January 12, 2022
  • Review provided by PeerSpot

What is our primary use case?

We are using Red Hat Enterprise Linux for running solutions, such as database solutions, and enterprise, web, and network applications.

How has it helped my organization?

One of the fundamental reasons Red Hat 7 has benefited our organization is that it is fully certified. It has certifications on the DISA STG and other cybersecurity frameworks like Zero Trust. This is what the Department of Defense mandates to be used and it is feasible to receive these specifications and automate the implementation for continuous improvement. By implementing the technical guides, we can receive immediate results and protect environments according to our expectations. There are a group of technical procedures that are shared and that you can implement, if you follow the industry best practices.

What is most valuable?

The most valuable features are the specification and technical guides, they are most important for cyber security assurance

What needs improvement?

The accessibility to the resources could be more widespread. The registration of the license information is complicated and this product registration process should be easier for customers to access.

In an upcoming release, they could improve by having more focused security.

For how long have I used the solution?

I have been using Red Hat Enterprise Linux for more than 15 years.

What do I think about the stability of the solution?

The solution is highly stable.

What do I think about the scalability of the solution?

Red Hat Enterprise Linux is perfectly scalable. You have some resource limits depending on how you're using the technologies. According to those usage patterns, the system is going to be able to give more or less. However, this depends more on the user side than on the system side.

We have approximately 10,000 enterprise users using the systems. They sporadically log into the applications and make use of the database systems and extract information. 

How are customer service and support?

There is a division between the paid support and the support that is included by the website of Red Hat. I have only used the website support and there is a lot of documentation available.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I have used other Linux products, such as AWS Linux, Debian Linux, and Ubuntu.

How was the initial setup?

The initial setup is straightforward for our use case. As long as you understand what you're doing, the technologies that are involved, the proper way to style, secure, and prepare them, everything will be fine.

After you have the guide, the printed procedure, the deployment is straightforward. The operating system can be deployed in less than an hour.

Okay, and how long did the deployment take?

What about the implementation team?

The solution requires maintenance, and it is a shared responsibility. They take different maintenance actions or tasks, and sometimes it's the operating system, database system, or application front band that needs maintenance.

What other advice do I have?

The number one advice would be to keep the division between testing and production.

There's one system that you need to set up for testing purposes only, and this testing system can be obtained free of license. There's an evaluation license that can be easily applied. When developing the application on the Red Hat 7 system, stay using the evaluation version until the requirements are fully met, only then should you migrate them to a paid supported version.

The biggest lesson that you learn by using this solution is, you easily reach a point where a single person or a single team can no longer respond to the complexities and challenges of the security or the different versions of the applications. At that moment you need to rely on a serious fused team, that team that is backing the effort.

I rate Red Hat Enterprise Linux an eight out of ten.