Great service and great customer support
What do you like best about the product?
We needed to protect our site from content scrapers and bots, and we found DataDome to be the perfect solution. DataDome integrated seamlessly into our systems and offers a clear dashboard to monitor traffic and blocks. Modifying custom rules is straightforward and immediate, and analyzing anomalies is quick and clear. Their customer service is highly responsive, providing solutions even for the most challenging bots, such as in cases of false negatives.
What do you dislike about the product?
As a service it is almost perfect: some improvements could be a larger set of historical data, currently limited to a 30-day time window, and more customization of the captcha page.
What problems is the product solving and how is that benefiting you?
Bots were interacting with our system in an unpleasant way, causing many issues; DataDome is helping us blocking them and protecting our sites.
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