eSentire Threat Intelligence
eSENTIREReviews from AWS customer
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eSentire is a great addition to our security team
What do you like best about the product?
The initial onboarding went very well due to eSentire's exceptional staff. They were knowledgeable, responsive and had the resources we needed for our complex network. In our experience, eSentire's response time has been less that 10 minutes. Their web portal is easy to navigate.
What do you dislike about the product?
There have been instances where eSentire has closed a Microsoft Defender alert without proper categorization. Our internal team was able to investigate further and correct the categorization.
What problems is the product solving and how is that benefiting you?
eSentire provides 24/7 monitoring and response. This is a huge benefit for a small in-house security team. Helps us sleep at night.
eSentire is an extension of my team
What do you like best about the product?
There are so many things I like but the best is the complete ecosystem we've built with them for 24x7x365 coverage. We are utilizing Network, Endpoint, Log, Vulnerability Management, Incident Response and Forensics. Oh, also love the quarterly cadence calls to sync up with them about issues, questions or improvements.
What do you dislike about the product?
The only thing I dislike is that it took me a while to learn all the nuances of Sumo Logic. We are co-managed and I like to do my own log hunting and sometimes it takes a while to build the proper query. I came from Splunk so it was a learning curve to understand the Sumo query language.
What problems is the product solving and how is that benefiting you?
I wanted an ecosystem that includes as much telemetry and data as possible. I dislike Microsoft and Sentinel specifically so having them tie into my tenant and see that telemtry in addition to all my syslog/eventlog that I throw into Sumo that they can leverage their playbooks across so many platforms would have required me to hire 2 or 3 other people. So they important data they see is, Defender for Endpoint, Defender for Identity, my firewall logs, my endpoint vulnerability position, network (east/west/north/south) traffic with their senors, and forensics agent gives them complete coverage of my environment with eyes on glass all day/night.
eSentire is an easy recommendation
What do you like best about the product?
eSentire has proven their effectiveness in multiple instances. Alert emails are informative. Quarterly reviews are some of the best minutes I spend in meetings; quick, effective and informative.
What do you dislike about the product?
Calls from SOC engineers can be difficult due to language barriers and accents.
What problems is the product solving and how is that benefiting you?
eSentire provides 24/7/365 security monitoring for our firm. They monitor endpoints, end network and logs (SIEM).
Sooth transition
What do you like best about the product?
Fast and Effective Response both during our deployment and after
What do you dislike about the product?
Too early to say. Post-Onboarding Support can sometimes be slower after time, but we have not seen that that.
What problems is the product solving and how is that benefiting you?
replacing SOC and Siem solution
Responsive and professional MDR service
What do you like best about the product?
Their analysts are knowledgeable and responsive. Switching EDRs was very smooth. We were able to fully transition our organization of ~500 users in less than a month.
What do you dislike about the product?
Their customer portal isn't very intuitive.
What problems is the product solving and how is that benefiting you?
They provide 24x7 SOC services
Great security monitoring solution
What do you like best about the product?
24x7 monitoring and vulnerability assessment.
What do you dislike about the product?
I'm not sure I dislike anything to be honest.
What problems is the product solving and how is that benefiting you?
Having eyes on our network 24x7 and making sure we don't have any known vulnerabilities is invaluable.
SOC Provider
What do you like best about the product?
The dashboard for real time alerting and the responsiveness from the SOC.
What do you dislike about the product?
No dislikes to mention, all services are delivered as expected.
What problems is the product solving and how is that benefiting you?
Application and infrastructure monitoring. It alleviates the need to have a dedicated department internally and their wide range of services provided / available.
Reliable, responsible and continues to grow!
What do you like best about the product?
They have a high skilled technical team and great communication to keep you in the loop. They are very detailed oriented and follow up with any / all requests. They keep us updated with their future plans and prevent us from falling behind!
What do you dislike about the product?
Not much to dislike. There hasn't been much i've disliked over the years.
What problems is the product solving and how is that benefiting you?
They do a great job of keep our environment safe by being able to monitor and protect all devices in our network that we need them to. They have great alerting and response to any alerts as needed!
Nothing to complain about
What do you like best about the product?
eSentire responds quickly to tickets, offer a wide variety of services and are responsive to purple team exercise feedback.
What do you dislike about the product?
Their managed vulnerability service could be more interactive with the client.
What problems is the product solving and how is that benefiting you?
As a SMB, we don't have the man-power to run our own internal SOC. eSentire fills that gap by providing 24/7 monitoring of our network, providing run books and narrowing down alerts to reduce man-hours spent internally on these investigations.
An incredible ability to protect your users from themselves!
What do you like best about the product?
eSentire has an incredibly broad range of platforms that can be used individually or in tandem to protect your infrastructure and your users the way you want them protected. Their network interceptor product and MDR products are top products in the industry. Once installed, the product is absolutely transparent to your users.
What do you dislike about the product?
The largest downside of eSentire is that it does cost more than other products, but that is because of the vast array of knowledgeable individuals that stand behind the eSentire product suite ready to assist you if needed. That kind of amazing talent does not come cheap, unfortuantely.
What problems is the product solving and how is that benefiting you?
Your users work quickly. Working quickly leads to mistakes. eSentire prevents those mistakes from become catastrophes. Man-in-the-middle websites, breach attempts by foreign governments, ransomware attacks ... it's DANGEROUS out there! With the proper collection of eSentire protection mechanisms, as an IT staff member you'll be able to sleep soundly at night knowing that you are protected 24/7 by eSentire's amazing product line and their team of highly trained professionals looking at every possibility of a malefactor on your network.
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