eSentire Threat Intelligence
eSENTIREReviews from AWS customer
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Exceptional Support and Proactive Communication from eSentire
What do you like best about the product?
I like eSentires responsiveness and Account managers they keep me informed on not only things to look out for and new products or features but they are an extension of the team that is very important
What do you dislike about the product?
MTTR times can flucuate during the holiday seasons and need to be adjusted.
What problems is the product solving and how is that benefiting you?
Extending the security Team, since we are a small organization, we have to use external partners to assist in monitoring the systems for security events and eSentire is out top partner that assists us in that goal
Consistent Performance and Effortless Updates
What do you like best about the product?
Consistent performance, regular updates, ease of use
What do you dislike about the product?
No concerns from my perspective. No dislikes.
What problems is the product solving and how is that benefiting you?
Certainty around cyber security
Cyber Business Partners
What do you like best about the product?
Honest and helpful approach to solving our problems
What do you dislike about the product?
Nothing as they are proactive and always helpful
What problems is the product solving and how is that benefiting you?
Ensuring we have the most appropriate security posture across multiple geographies
Real-Time Threat Alerts and Expert Guidance Elevate Security
What do you like best about the product?
Most Helpful: eSentire provides real-time, context-rich threat alerts along with expert guidance, which ensures quick detection and clear, actionable steps to reduce risks. One of the main advantages is their 24/7 SOC support, proactive management of false positives, and extensive MDR coverage across cloud, network, and endpoints. These features contribute to robust security resilience and improved operational efficiency.
What do you dislike about the product?
One of the less helpful aspects of eSentire is that its alerts occasionally produce noise from harmless activities, which means I often have to manually verify and gather more context to determine if an alert is legitimate. Another drawback is that the system depends on customer input for things like travel or changes in the environment, and it lacks robust automated suppression in some situations. This can result in extra operational work and slower resolution times for alerts that aren't critical.
What problems is the product solving and how is that benefiting you?
Business Problems Solved: eSentire helps lower breach risk and reduces dwell time by offering 24/7 managed detection and response. Their service identifies and investigates cloud identity misuse, unusual network or SSH activity, and other suspicious behaviors, then provides clear guidance to help contain and resolve incidents.
Operational Impact: The platform minimizes alert fatigue and business interruptions by delivering notifications with detailed context and actively filtering out false positives, such as those caused by known travel. Additionally, they provide expert assistance with social engineering and impersonation threats, helping to safeguard client communications and maintain reputation.
Operational Impact: The platform minimizes alert fatigue and business interruptions by delivering notifications with detailed context and actively filtering out false positives, such as those caused by known travel. Additionally, they provide expert assistance with social engineering and impersonation threats, helping to safeguard client communications and maintain reputation.
Effortless Threat Management with eSentire
What do you like best about the product?
I find eSentire extremely valuable for its comprehensive network monitoring and security capabilities, specifically in managing external threats and offering weekly threat intelligence briefings that help me proactively protect my environment. I love the portal, which serves as a highly convenient one-stop shop for all my needs, and the mobile app on my phone significantly enhances my ability to manage tasks efficiently while on the go. The ticketing section is particularly user-friendly, making the creation and tracking of tickets easy, which I find essential for staying organized. Moreover, the reconnaissance reports are readily available and simple to download, enabling me to share critical information quickly with others if needed. The overall setup was very straightforward, and since my account was pre-configured when I joined the team, I encountered no hassles. I genuinely appreciate how smooth and effective my experience has been with eSentire, leading me to recommend it highly, evidenced by my rating of 10 out of 10.
What do you dislike about the product?
So far, I have no dislikes with eSentire
What problems is the product solving and how is that benefiting you?
I use eSentire for network monitoring and security, effectively tackling external threats. The portal and mobile app provide convenience, while the ticketing section simplifies tracking progress. Reconnaissance reports are readily available and easy to share, keeping me proactive in protecting my environment.
Consistent Vulnerability Scans Provide Peace of Mind
What do you like best about the product?
Having vulnerability scans on a consistent basis helps us feel more secure.
What do you dislike about the product?
I don't dislike anything. We are happy with it.
What problems is the product solving and how is that benefiting you?
Helps us not have to have someone monitoring our system 24x7.
Exceptionally Responsive Support Team
What do you like best about the product?
So far, my experience has been that they are very responsive, both when handling incidents and when answering my inquiries.
What do you dislike about the product?
Unfortunately, our representative was changed several times, which was less than ideal. However, I understand that this could happen with any vendor.
What problems is the product solving and how is that benefiting you?
Since we are not a 24/7 operation, their SOC has been especially important in helping us respond to security incidents. They handle the initial triage before escalating issues, which has been valuable in filtering out many false positives.
Responsive Monitoring with Seamless Integration
What do you like best about the product?
I really appreciate how responsive eSentire is; it consistently addresses my questions and issues with detailed and timely information. This responsiveness is crucial for my work. Additionally, I find that it provides excellent solutions to the problems we face, which is unmatched. The alert system is a standout feature, as it allows us to identify and respond to potential threats quickly by pinpointing the exact asset responsible for issues, thus facilitating fast rectification. The ability to monitor network traffic effectively and identify anomalies, malware, and unusual login locations is invaluable. Besides, the setup of eSentire was straightforward and well-executed, which eased our transition to using it. I also value the quarterly and biweekly updates, which keep us informed about vulnerabilities, ensuring we are aware of emerging threats. Overall, this gives me great satisfaction with the service provided by eSentire.
What do you dislike about the product?
I sometimes find it challenging to get immediate expert support in urgent situations. Ideally, I'd like to have an expert on the phone right away. There have been instances where someone got back to us within an hour or two, but during emergencies, it's crucial to have dedicated support. While I understand that issues need to be investigated, having someone see the problem through to the end without passing it off would be more efficient.
What problems is the product solving and how is that benefiting you?
I use eSentire to monitor our network traffic, detect anomalies, malware, and changes in volume. It provides alerts for malicious activities, allowing us to quickly identify and rectify issues, enhancing security and responsiveness.
Exceptional Support and Clear Communication Every Step of the Way
What do you like best about the product?
The people we have worked with have all been super competent, and are very effective communicators. We are never left wondering whether or not the person we are speaking with knows what he/she is talking about; and whatever communication is received, we are confident that we understand what is intended.
What do you dislike about the product?
There are very few issues. Compared to other EDR solutions we have used, they can be a bit verbose. Additionally, it sometimes take a bit of processing (on our side) to parse the volume of data provided to get to the root cause. But it is always there.
What problems is the product solving and how is that benefiting you?
eSentire lets us know when we are encountering dictionary/brute force attacks on our externally available IP addresses. They have let us know when our VPN server (Cisco) was being attacked, and their recommendations for a solution allowed us to change the settings to close a vulnerability without impacting usability.
Exceptional Support and Helpful ESOC Team
What do you like best about the product?
ESOC is very helpful, and support in general is great. The Portals is very easy to use and reports are informative.
What do you dislike about the product?
There were some services I was not aware that we did not have configured correctly, and was not informed.
What problems is the product solving and how is that benefiting you?
General vulnerabilities and rapid response from IR when needed.
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