eSentire Threat Intelligence
eSENTIREReviews from AWS customer
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Great Overall Service
What do you like best about the product?
The account managers are always very knowledgeable when it comes to service interruptions or issues.
What do you dislike about the product?
The speed that something gets escalated from level 1 to level 2 support could be improved on.
What problems is the product solving and how is that benefiting you?
They are the Managed SOC/Managed Level 1 alert response.
Comprehensive SOC Support
What do you like best about the product?
The eSentire SOC catches and escalates critical events that with continual monitoring. This helps us stay current on protection without needing to be manually watching our Dashboard at all times. Their support when needed is also very responsive to requests. We have had to make some quick changes to our block list and they were able to assist rapidly.
What do you dislike about the product?
There isn't anything that comes to mind for dislikes about eSentire. Overall, they have been proficient at all the things they have asked us for, and we haven't had any complaints.
What problems is the product solving and how is that benefiting you?
eSentire provides us 24/7 security support when we do not have a 24/7 IT team. This allows us to have downtime when we are not actively working without worrying about what attacks bad actors are attempting against our network.
Good for organizations that need a security program stood up, but has opportunities for improvements
What do you like best about the product?
eSentire remains the MDR that provides great support when needed or at request, either from their CSMs or analysts. Implementation and onboarding is simple.
What do you dislike about the product?
Lack of transparency in how their SOC operates, such exposing what was investigated, what was found, why an incident was resolved, and what is advised or recommended to the customer. This lack of feature in their proprietary XDR platform may create blind spots for organizations, including missing integrations with major security tools or vendors.
What problems is the product solving and how is that benefiting you?
eSentire provides a 24/7 SOC for organizations that do not have dedicated security teams or smaller teams in general.
Great Company with Essential Security Layers
What do you like best about the product?
Our account executive is amazing, and their suite of security tools + esoc are essential to our business operations and security posture.
What do you dislike about the product?
They are growing rapidly and technical support for non-critical items aren't as fast as they were in the past.
What problems is the product solving and how is that benefiting you?
They are providing essential security layers and visibility inside the network and on the perimeter.
eSentire lets me sleep at night!
What do you like best about the product?
eSentire keeps a vigilant eye on our network.
What do you dislike about the product?
Sometimes alerts can come in after the initial event. This is due to eSentire reviewing the events.
What problems is the product solving and how is that benefiting you?
eSentire is watching all logs collected in our SIEM and interrupting malicous traffic.
We entrust eSentire with our security from start to finish
What do you like best about the product?
eSentire alerting and accessibility of expert help at the SOC is refreshing. I know for every query that expert help is only moments away and we have that available to us 24/7
What do you dislike about the product?
The process of collecting logs from our Microsoft suite I found hard to understand and to ensure we are up to date. What is excellent is knowing that so many logs ar eingested from so many area.
What problems is the product solving and how is that benefiting you?
eSentire ensures we are alerted to breaches, we have experts on hand that are able to help in an emergency and that any threats are contained quickly
Great Experience with eSentire and their team
What do you like best about the product?
Being a new employee, I found it very easy to understand how the platform works and how to be able to gather the information when necessary. The support team has been extremely responsive with any requests or alerts that we have to handle. Its always great when you can pick up the phone at any time and handle any type of security alert. I have already been able to action eSentire's threat intel, as well as leverage their SOC to keep our environment safe from intruders.
What do you dislike about the product?
I have not seen any downsides to the platform and service
What problems is the product solving and how is that benefiting you?
Having eSentire SOC allows us to monitor and respond to any alert at all times. The product gives us peace of mind given that they are a 24x7 service that responds with the correct actions to address any security alerts.
Eyes on your environment 24/7
What do you like best about the product?
very proactive solution.
real time monitoring that notifies us almost instantly on any anomaly in our environment
real time monitoring that notifies us almost instantly on any anomaly in our environment
What do you dislike about the product?
the collector agent for sumologic needs to be updated frequently
What problems is the product solving and how is that benefiting you?
Having a 24/7 monitoring of our environment gives us a peace of mind especially after hours when no one is in the office
we don't need to have 24/7 internal staff monitoring our environment
we don't need to have 24/7 internal staff monitoring our environment
eSentire Experience
What do you like best about the product?
The simplicity of the setup was the best for us. We really liked that it was agentless for our environment. It directly integrated with all our microsoft security tools through their APIs and GDAP permissions. My favorite thing is that they rely on other tools and bundle them into the service for you. I'd rather they lean on industry leading tools rather than buying out smaller companies and just to say they can offer all these solutions. Implementation took just about a week to finish everything and the tuning process was short and smooth as well. I've gotten really good responses from their SOC team which can sometimes be shaky with other companies. They've been able to custom tune alerts as well for me well after our implementation period. It's a great peace of mind having eSentire monitor our network.
What do you dislike about the product?
My only dislike is that we tried to add additional services and the time it took was probably a little long for me. Some of it was due to our side but also some on eSentire side and our CSM. Our CSM is no longer with the company and it's been over a month and we haven't gotten a new one assigned which is pretty frustrating.
What problems is the product solving and how is that benefiting you?
We don't have people who can monitor our network 24/7 internal, eSentire's SOC really solves that problem for us. As well they provide additional insight into our security alerts.
Our experience has been exactly what we have needed
What do you like best about the product?
The timeliness of eSentire is something that helps us out a lot. Their responsiveness is great as well.
What do you dislike about the product?
At the moment, I can't think of anything that I don't like.
What problems is the product solving and how is that benefiting you?
They are helping us have the 24/7 Security Operations Center that we can't provide ourselves with our small business.
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