eSentire Threat Intelligence
eSENTIREReviews from AWS customer
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Affordable MDR with Strong Crowdstrike Integration
What do you like best about the product?
Cost-effective MDR with deep Crowdstrike integration and rapid threat response
What do you dislike about the product?
Customisation options can be limited and platform interface could be more intuitive and responsive.
What problems is the product solving and how is that benefiting you?
Problem: shortage of in-house expertise and 24/7 coverage to detect, respond, and remediate quickly, alert fatigue, and no unified monitoring across environments
Benefit: 24/7 monitoring and rapid response by cyber experts, reduced risk of data breaches, increased operational efficiencies, access to seasoned analysts, stronger security posture, and confidence.
Benefit: 24/7 monitoring and rapid response by cyber experts, reduced risk of data breaches, increased operational efficiencies, access to seasoned analysts, stronger security posture, and confidence.
Expert Solutions That Expand Our Capabilities
What do you like best about the product?
Broad set of expertise, that we couldn't build on our own cost-effectively.
What do you dislike about the product?
Security is complex and always changing! Need to stay on top of things with their help.
What problems is the product solving and how is that benefiting you?
SOC SEIM
Great Usability, Room for Further Improvement
What do you like best about the product?
The usability of the platform and the support provide
What do you dislike about the product?
MDE has better usability in some areas without having to add on
What problems is the product solving and how is that benefiting you?
eSentire is helping the business protect again real time threats and vulnerabilites.
Reliable Network Security with Room for Improvement
What do you like best about the product?
I appreciate eSentire for providing an added level of security to our network. It allows my team and me to trust that our network is protected, even when we are not actively monitoring it. The service quietly operates in the background, checking for vulnerabilities without requiring a high level of technical expertise on our part. This unobtrusive protection means we can focus on other tasks, confident in the knowledge that eSentire is doing its job effectively. The ease of setup was also impressive, which significantly facilitated our transition to using eSentire. Additionally, the seamless integration with other tools such as Sumo Logic makes it a versatile choice for our security needs. Overall, the robust security features, simplicity, and effective integration offer peace of mind and make it a highly recommendable product.
What do you dislike about the product?
I dislike being forced to log into eSentire's portal to check any tickets. When I am not in the office, I want to see the comments and details directly in the email. It would be preferable if my business could decide to enable this feature, as I don't perceive security risks in receiving ticket details via email.
What problems is the product solving and how is that benefiting you?
I find eSentire adds a level of security for our network, operating quietly and checking for vulnerabilities without requiring me to be tech-savvy.
Reliable Security with Stellar Support
What do you like best about the product?
I appreciate eSentire's excellent customer support, which sets them apart from other companies that often lack this quality. Their globally distributed Security Operations Centers (SOC) are particularly beneficial for us, ensuring continuous 24/7 and 365-day monitoring. This comprehensive coverage is invaluable in maintaining consistent security surveillance and peace of mind.
What do you dislike about the product?
I think eSentire could benefit from offering a wider range of security tools. Specifically, having multiple options for Security Information and Event Management (SIEM) would be a great improvement.
What problems is the product solving and how is that benefiting you?
eSentire provides 24/7 monitoring, enhancing our security management. Their global SOC provides continuous protection, and I appreciate their great customer support.
Effortlessly Streamlined Security with Mature Processes
What do you like best about the product?
I truly appreciate eSentire for providing a quick ramp-up in terms of supporting and delivering security-related services to my organization. This efficiency stands in stark contrast to my experiences with previous MSSPs and SIEM solutions, which required a lot of back-and-forth before settling into a productive rhythm. With eSentire, the extensive legwork and time-consuming processes have been notably reduced, thanks in part to their well-constructed runbooks, playbooks, and procedures. I find these processes particularly mature, which not only boost my confidence in their service but also free me up to focus on more critical aspects of my role without constantly worrying about security alerts. Additionally, my experiences over the past year have been overwhelmingly positive, with a strong response from the customer account team that assures me my concerns are swiftly addressed. This attention to client needs has not been frequent, but whenever necessary, they've been handled seamlessly, which is very reassuring.
What do you dislike about the product?
I find some challenges with eSentire's managed vulnerability service, particularly with the web council not having all the functionalities I need. This results in having to resort to workarounds which takes extra time when providing detailed data and reports to management and the executive committee, especially for core or monthly reporting on vulnerability trends.
What problems is the product solving and how is that benefiting you?
I rely on eSentire for security support since we lack internal analysts, receiving efficient Level 1 and 2 support. Their mature processes free me to focus on other responsibilities confidently.
Excellent Support and User-Friendly Software
What do you like best about the product?
Great support, easy to understand and use the software. Easy integration.
What do you dislike about the product?
Nothing noteworthy thus far. I have not had any bad experiences with eSentire.
What problems is the product solving and how is that benefiting you?
We are using eSentire to secure and monitor our IT environment with their provided security software and networking logging tools.
Having a third party securing our network has freed up valuable time for us IT Administrators to focus on other areas and provides peace of mind knowing that we have expert external assistance if there are any security breaches.
Having a third party securing our network has freed up valuable time for us IT Administrators to focus on other areas and provides peace of mind knowing that we have expert external assistance if there are any security breaches.
Outstanding Experience from Start to Finish
What do you like best about the product?
Managed response to AV issues, eliminating training for internal staff, and moving this function to specialised staff.
What do you dislike about the product?
Logs don't have runbooks for Unifi equipment.
What problems is the product solving and how is that benefiting you?
Small team that still needs to meet the Australian Essential 8, so the internal team works on industry specific issues, while we offload specialised tasks that cover all businesses to other vendors.
Peace of Mind with Proactive EDR Management
What do you like best about the product?
We no longer have to worry about our EDR alerts, as the eSentire team now handles them for us and only escalates issues to us when they truly require our attention.
What do you dislike about the product?
I would appreciate a bit more visibility into how system monitoring and health checks are being maintained. When everything is running smoothly and alerts are minimal (which is great), it can be harder to see the ongoing efforts behind the scenes. Having a more transparent way to confirm that monitoring is active and effective would help reinforce confidence that everything is being proactively managed.
What problems is the product solving and how is that benefiting you?
With the eSentire team managing the EDR alerts, my small team is now able to concentrate on more strategic work. This shift has allowed us to dedicate our efforts to higher-level tasks, knowing that the alerts are being handled efficiently.
Easy MDR Setup and Great Support, but Alert Classification Needs Improvement
What do you like best about the product?
Set up wasn't difficult for MDR. Support has always been on top of the ball. Contacting them for extra help has always been easy.
What do you dislike about the product?
Only real complaint is the way some alerts are classified.
What problems is the product solving and how is that benefiting you?
MDR solutions have been a godsend for our small security team. Though we still look at the alerts, eSentire stays on top of them and involves us when needed.
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