eSentire Threat Intelligence
eSENTIREReviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
225 reviews
from
External reviews are not included in the AWS star rating for the product.
eSentire the best of all the worlds
What do you like best about the product?
Best in class. Experience has been excellent and improved after replacing Arctic Wolfe with eSentire.
What do you dislike about the product?
Still working on getting everything into the same portal but they have been moving more and more into the same portal which has been much improved.
What problems is the product solving and how is that benefiting you?
Providing security on every front. Has been great to know that we are covered. On very few occasions eSentire has caught threats and been able to isolate clients so as not to affect the rest of the network.
eSentire is a solid MDR option
What do you like best about the product?
The customer support is top notch, they are very responsive and take the time to give threat reviews to our security group.
What do you dislike about the product?
Until recently the portal needed work, but they are making good progress.
What problems is the product solving and how is that benefiting you?
One of the most common alerts we get is notification of user logins from unusual locations.
I am a Security Analyst
What do you like best about the product?
The eSentire portal on the mobile apps is convenient
What do you dislike about the product?
Slow response time whenever I submitted request via email our portal
What problems is the product solving and how is that benefiting you?
eSentire prompt response to alert prevent us from any network compromised
eSentire has been ivari's MSSP for over 2 years. We are happy with the service they provide.
What do you like best about the product?
A set of tools that meets out needs and fits out environment.
A good process for incident escalation.
Timely service review meeting to hear customer's voice
A good process for incident escalation.
Timely service review meeting to hear customer's voice
What do you dislike about the product?
There are somethings could be better (metric and report_ but nothing dislike.
What problems is the product solving and how is that benefiting you?
We outsourced majority of our security functions to eSentire (MSSP).
Timely and Informative
What do you like best about the product?
eSentire always provides timely and informative updates.
What do you dislike about the product?
That we cannot see threats unless they are escalated, but that is being fixed in the coming update.
What problems is the product solving and how is that benefiting you?
Threat response.
Great Overall Service
What do you like best about the product?
The account managers are always very knowledgeable when it comes to service interruptions or issues.
What do you dislike about the product?
The speed that something gets escalated from level 1 to level 2 support could be improved on.
What problems is the product solving and how is that benefiting you?
They are the Managed SOC/Managed Level 1 alert response.
Comprehensive SOC Support
What do you like best about the product?
The eSentire SOC catches and escalates critical events that with continual monitoring. This helps us stay current on protection without needing to be manually watching our Dashboard at all times. Their support when needed is also very responsive to requests. We have had to make some quick changes to our block list and they were able to assist rapidly.
What do you dislike about the product?
There isn't anything that comes to mind for dislikes about eSentire. Overall, they have been proficient at all the things they have asked us for, and we haven't had any complaints.
What problems is the product solving and how is that benefiting you?
eSentire provides us 24/7 security support when we do not have a 24/7 IT team. This allows us to have downtime when we are not actively working without worrying about what attacks bad actors are attempting against our network.
Good for organizations that need a security program stood up, but has opportunities for improvements
What do you like best about the product?
eSentire remains the MDR that provides great support when needed or at request, either from their CSMs or analysts. Implementation and onboarding is simple.
What do you dislike about the product?
Lack of transparency in how their SOC operates, such exposing what was investigated, what was found, why an incident was resolved, and what is advised or recommended to the customer. This lack of feature in their proprietary XDR platform may create blind spots for organizations, including missing integrations with major security tools or vendors.
What problems is the product solving and how is that benefiting you?
eSentire provides a 24/7 SOC for organizations that do not have dedicated security teams or smaller teams in general.
Great Company with Essential Security Layers
What do you like best about the product?
Our account executive is amazing, and their suite of security tools + esoc are essential to our business operations and security posture.
What do you dislike about the product?
They are growing rapidly and technical support for non-critical items aren't as fast as they were in the past.
What problems is the product solving and how is that benefiting you?
They are providing essential security layers and visibility inside the network and on the perimeter.
eSentire is an excellent service provider
What do you like best about the product?
I find eSentire to be technically competent and has a good approach to MDR
What do you dislike about the product?
We have had trouble with getting reports to print correctly which has been frustrating. We have had some challenges with our CSR in the past but that has been resolved now.
What problems is the product solving and how is that benefiting you?
Our primary use of eSentire is for managed detection and response (MDR) services. After establishing the initial services we have since also used eSentire for Policy review, penetration testing, and phishing testing and training. The MDR services has gone well, they are finding and responding to various incidents quickly and reliably. Our security posture has greatly improved with the policy review and we have been able to find areas to improve internally with testing results and working with eSentire on best practices.
showing 1 - 10