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Reviews from AWS customer

76 AWS reviews

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263 reviews
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2-star reviews ( Show all reviews )

    Muhammad Saufi Salim

Offers good security and clustering but virtualization management and support need improvement

  • April 17, 2025
  • Review from a verified AWS customer

What is our primary use case?

We use Red Hat Enterprise Linux for our applications. I use it for many applications, especially SAP.

We install it on the server so that we can install our applications running on that server.

How has it helped my organization?

The benefits I get from this operating system are that it's secure, easy to use, and stable.

What is most valuable?

I find the clustering feature of Red Hat Enterprise Linux the most useful. It helps us to cluster our application service to maintain high availability.

I access the knowledge base offered by Red Hat Enterprise Linux through their websites. The knowledge base is helpful to me.

The Image Builder is easy to set up, and overall, it is helpful to me.

What needs improvement?

I recommend that they improve their virtualization product, specifically the management console.

Support should definitely be improved.

What do I think about the stability of the solution?

I do not have any complaints with the stability of Red Hat Enterprise Linux.

What do I think about the scalability of the solution?

We use Red Hat Enterprise Linux in multiple locations. We are using it in the IT industry.

How are customer service and support?

I would rate their support a three out of ten. I find them slow to respond. The quality of support is not acceptable in the way they provide solutions.

How would you rate customer service and support?

Negative

How was the initial setup?

I manage Red Hat Enterprise Linux (RHEL) systems by installing it from the disk, specifically from a CD-ROM. It requires maintenance from our side. We have 11 people for maintenance in the team.

What was our ROI?

I have not seen a return on investment since I started using it. The cost is a reason for that.

What's my experience with pricing, setup cost, and licensing?

I find the cost of this solution expensive.

What other advice do I have?

I would recommend not using Red Hat Enterprise Linux because there are better products out there. I prefer SUSE because of the cost and other features.

I would rate Red Hat Enterprise Linux as four out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)


    reviewer2304555

Frequent need for updates and lack of stability can be problematic

  • November 02, 2023
  • Review provided by PeerSpot

What is our primary use case?

We use Red Hat Enterprise Linux across different versions, from six to nine, to run various applications. Our main area of focus involves using Satellite support to manage and patch both the Red Hat Enterprise Linux OS and specific applications like OpenShift and other products supported by Red Hat. We have multiple environments, including Azure, AWS, and a standalone eXs host. 

What needs improvement?

Red Hat Enterprise Linux's patching process needs improvement, particularly in achieving consistency. Currently, when you patch, you might not have control over the timing, leading to different software packages ending up at different patch levels. This lack of consistency can make it challenging to manage and control the various components effectively. My background is in IBM AIX, so the patching is based on the technology level and the service pack level, so all the related patches stay at the same level.  

For how long have I used the solution?

I have been using Red Hat Enterprise Linux for ten years.

How are customer service and support?

I would rate the knowledge base offered by Red Hat as average. I would rate their support as a three out of ten.

How would you rate customer service and support?

Negative

Which solution did I use previously and why did I switch?

We also use IBM AIX. I prefer AIX, but Red Hat Enterprise Linux is cheaper. However, IBM has real technical support. You can call a 1-800 number and get a technician on the line. That's real technical support. Red Hat requires you to email them and schedule a call. 

What other advice do I have?

Overall, I rate Red Hat Enterprise Linux as a five out of 10. 

I don't see Red Hat Enterprise Linux's built-in security features as effectively simplifying risk reduction and compliance. We use AIX, but still, we face a lot of vulnerabilities from Red Hat that need frequent patching, often monthly. This frequent need for updates, along with the rapid changes in Red Hat Enterprise Linux releases, can be frustrating and lead to instability. In the banking industry, where we take vulnerabilities seriously, these frequent releases and lack of stability can be problematic. 

Which deployment model are you using for this solution?

On-premises


    Jae Sub L.

CIS Red Hat Enterprise Linux Review

  • July 22, 2021
  • Review provided by G2

What do you like best about the product?
Love how this software can collaborate with others to accomplish its project. This software is easy to use. The PDF that they have provided on the Benchmark Information is well written and everyone can start coding from scratch. When running the software I like the fact that the derivative will no longer be a CIS Benchmark.
What do you dislike about the product?
I used this software couple of times before and I have to say, that some of the errors that they spit out is very different then its competitors. Also pricing on its storage fees and others are definitely on the higher end. Not too much experience as I mentioned before, but I have to say this is not my favorite software to use.
What problems is the product solving and how is that benefiting you?
Again, I do not have too much experience, but I am trying to solve my work problems. The benefits I have realized is that it is computing software that is capable of doing a lot more things to make our lives easier.


    Angeliki L.

protein ligand binding can be programmed in linux- ideal for drug discovery!

  • October 31, 2018
  • Review provided by G2

What do you like best about the product?
I doubt drug discovery would be anywhere near where it is today without Linux. I am starting to look up compounds that have been verified as highly specific to proteins. I can't look at how these compounds would look when bound to the protein without the linux terminal. In the old days, pre computer, people would literally have stick and ball plastic models to physically model protein-ligand interactions and predict good fits. There are millions of compounds- this is simply inefficient!
What do you dislike about the product?
I'm not going to recommend something like this to most people because very few people understand and actively use the linux programming language. It is the most difficult language to learn in my opinion.
What problems is the product solving and how is that benefiting you?
The compounds, once downloaded from pubchem, a compound database, can be converted to pdb files using the linux terminal. I can then, using an accessory application, view these ligands three dimensionally in "vmd." Linux has commands for me to use to determine which compounds can be used for drug discovery based on their size/molecular weight and chemical composition. This drastically narrows down the list of compounds we have to work with.
Recommendations to others considering the product:
(a general note- the screenshot uploaded is not from the linux system itself, but the steps we use for utilizing the terminal, since a screenshot of the system itself with me logged in is just a screenshot of a general terminal)


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