I'm a system administrator, and our company supports multiple clients. Most of our clients use SUSE Linux Enterprise, and we support their infrastructure.

The most valuable features of the solution are patching and the BTRFS file system.

The solution has to be fine-tuned with better documentation.

I have been using SUSE Linux Enterprise for ten years.

I rate the solution’s stability an eight out of ten.

We ask the backend team to increase the resources if it is a virtual machine. There is no problem with containerization or if it is part of a cluster.

I rate the solution a seven out of ten for scalability.

We have a dedicated engineer assigned to our project, and we get proper support from him.

Positive

The basic cost of RHEL is higher than that of SUSE Linux Enterprise. The BTRFS file system is included in SUSE Linux Enterprise and not in RHEL.

The solution's initial setup is straightforward. However, migrating from an older version to a new version is a bit tricky.

Around 12 system administrators from my team were involved in the solution's deployment.

Compared to RHEL, we have seen a 70% better return on investment with SUSE Linux Enterprise.

We perform maintenance activities for the tool whenever our clients need patching or security updates. I would recommend the solution for any enterprise-level requirement. In our experience, the solution is very stable.

Overall, I rate the solution an eight out of ten.

We use the product in a desktop environment for testing purposes.

SUSE Linux Enterprise has a good management system for DevOps operations and integration with Red Hat.

The platform doesn't support certain APMs. In terms of configuration, it is very good for beginners. However, it could be more compliant. The command line tools need to enhance regarding compatibility similar to Red Hat with different languages like C++, Python, etc. Additionally, it is an expensive product. They could provide a free development license before working in the production environment.

We have been using SUSE Linux Enterprise since 2023.

According to my colleagues working on product maintenance, it has good stability.

We work with small and medium businesses. However, sometimes, I also work with enterprises. We need to consider that support availability, documentation quality, and interface optimization can vary based on geographical locations for scalability.

The technical support services are good.

Positive

The initial setup process is easy with assistance from a consultant or support team. It is very simple to install and requires a maximum of two executives to work on the implementation. We can use a web interface in a development portal to repair the console and manage registered servers.

The product is expensive. We purchase its yearly license.

Before buying the product, I advise others to learn about the organization's requirements regarding use cases. They can opt for SUSE Linux Enterprise if they have an essential budget. If not, they can look for Linux distributions like Red Hat, Arch, Fedora, etc.

I rate it an eight out of ten.

I am using the solution for my customers. It is used for deployment and automation.

We can use Ansible for automation. Ansible enables us to have playbooks that can deploy the configurations as defined. The tool’s idempotency ensures all configurations are in place at all times. Security is the main concern in an organization. The product takes care of security. Too. The solution is available as an open-source product.

The product must improve its UI. It will lead to more people accepting the product, like Windows. The tool should provide more UI interactions. It must also provide a version of the solution for educational institutes that provide engineering degrees. It will give the students a hands-on experience, evaluate the product, and promote it in the future.

I have been using the solution for more than five years.

The tool is stable, but we don't use the latest versions. In our experience, the latest versions have some hot patches or fixes. We always use the version released before the latest version.

The tool is suitable for small and large companies. It is a scalable solution.

The technical support is good. I have seen L0, L1, L2, and L3 issues solved by pretty good SMEs. The support is costly, though. Depending on the license we have, we must pay per interaction or per issue that we log. I rate the support a seven and a half out of ten.

Neutral

I have worked with other operating systems. When I worked on Oracle, Oracle Linux was the only OS we could use. If there's a requirement to use Ansible Tower that is highly compatible with Red Hat Enterprise Linux, then we use Red Hat Enterprise Linux. The solution we use depends on the customers’ requirements.

I have worked with Red Hat Enterprise Linux, Fedora, and Oracle Linux. People who are not inclined toward CLI will be more receptive and more open to UI-based offerings like Windows. People who are not administrators or developers want better UI and user exchange for an easier experience.

The initial setup is straightforward. The time taken for deployment depends on the configuration and whether it is being deployed on a virtual machine or physical hardware. Whether we need a custom set of packages or a bare metal hypervisor depends on the customer’s requirements.

The price is reasonable. The product must provide a pay-as-you-go model of licensing.

I suggest people use SUSE for a short span of time and do a competitive analysis against other tools. Depending on the performance criteria like scalability and security, they can choose SUSE. Overall, I rate the product an eight out of ten.

We use the product as an operating system for SAP database. 

The operating system is efficient in terms of security. There are many SAP Linux policies included in it.

There could be AI-based features in the product. They should provide chatbot support for customers to open the troubleshooting cases directly.

We have been using SUSE Linux Enterprise for one and a half years as a third-party support provider. At present, we use the version 12.

The platform is highly stable. I rate the stability a ten out of ten.

We manage 3000 SUSE Linux Enterprise customers. It is simple to scale. I rate the scalability an eight or nine.

We do not contact the technical support team. We refer to the documentation released by the vendor. They could provide straightforward and point-to-point documentation. We have to go through many pages to understand and figure out the process. It takes a lot of time.

The initial setup is easy and can be deployed on the cloud. It takes half an hour to complete the process.

The deployment process includes creating an instance and cloning it via the application with the help of an operating system image. Further, we install and deploy multiple applications on the cloned system.

The platform is affordable. I rate the pricing a six out of ten.

SUSE Linux Enterprise is compatible with multiple clouds, including Oracle Cloud, VMware, and AWS. If you are looking for an open-source operating system, consider SUSE Linux. They charge for support services. It is a stable and secure system for large-scale companies. It is suitable for small and medium companies as well.

I rate it an eight out of ten.

SUSE Linux Enterprise is an operating system for server workstations, desktop computers, and other platforms.

They should improve their educational portal. There should be a dedicated lab to learn about features similar to Red Hat's portal.

We have been using SUSE Linux Enterprise for seven months.

It is a stable platform.

The product's scalability is better than DevSecOps. We have enterprise and medium customers using it.

There are limitations in terms of getting administrative rights or comprehensive data support.

Neutral

The installation and registration process was complicated because of security settings. We didn't receive support services to tackle the difficulties. It requires four to five executives for maintenance.

I rate SUSE Linux Enterprise an eight out of ten.

SUSE Linux Enterprise is easy to configure for those who are not hardcore command-line driven.

If you want to do something simple like changing an IP number, you have to be quite aware of all the configuration files where you will change that. It's not like Windows, where you just click another IP address and reboot the server. Since this is Linux, you need to know the hierarchy of the corporate files that hold that IP number, and you have to know what you're doing.

I have been using SUSE Linux Enterprise for many years.

We don't have any complaints about SUSE Linux Enterprise's stability because it's really, really stable. I cannot even recall any major incidents regarding the solution's stability.

I worked for technical support myself for Micro Focus as a contractor. I know the technical support, and things have changed now with the OpenText acquisition. The 24-hour support is quite good in Salt Lake City, Houston, and Europe. However, there have been some recent changes in the support because of OpenText's recent acquisition of Micro Focus. The EMEA support staff here in the Netherlands are quite capable. I rate SUSE Linux Enterprise's technical support a seven or eight out of ten.

Positive

Doing a new setup for the solution based on the open enterprise server takes a few hours. Most of the time is spent waiting for every packet to come in.

Overall, I rate SUSE Linux Enterprise a seven or eight out of ten.