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56 reviews
from and

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    Dinesh Venkates

Effective device management, enhance threat detection and smooth integration

  • May 27, 2024
  • Review provided by PeerSpot

What is our primary use case?

Jamf Protect manages all Apple devices, deploys and upgrades applications, and enforces security features like blocking data transfers and improving security profiles.

How has it helped my organization?

Compliance is ensured through encryption, like with DEP.

Jamf Protect adapted to evolving security threats specific to macOS. We integrated with Microsoft Defender for added protection.

Compared to on-premises solutions, there are a lot of features improved in cloud-based solutions. The performance after implementation is better than with on-premises solutions.  

Integration is also easy. Nothing complex about it. I never found any issues with it. 

What is most valuable?

Jamf Protect's most effective features for threat detection include managing devices and applications, deploying and upgrading the OS, and its overall security features. 

We can block data transfer and manage other security aspects through profiles.

What needs improvement?

Beginners need initial training and have basic/essential knowledge.

For how long have I used the solution?

I used it for five years. I moved to the cloud version two years ago. Before that, it was on-premises. It was Jamf's own cloud (private cloud).

What do I think about the stability of the solution?

I would rate the stability a ten out of ten. 

What do I think about the scalability of the solution?

I would rate the scalability a ten out of ten. 

How are customer service and support?

The customer service and support are good. 

How would you rate customer service and support?

Positive

How was the initial setup?

I would rate my experience with the initial setup a ten out of ten, with ten being easy. 

Initially, the deployment took 15 days for the pilot phase, and then another 15 days for production. However, the actual deployment itself only took 15 days, as it was preconfigured.

So it took around one month in total. Stakeholder approval caused a delay, but the actual deployment for the facility department was only 15 days.

No maintenance is required because everything is associated. It's a cloud solution, so we only need to modify applications for the services.

So, 99.9% of the time, it's working fine.

What was our ROI?

There are many financial benefits because everything is managed in a single cloud for Apple devices, with no need for third-party software.

What other advice do I have?

Everything is working well for me; it also supports single sign-on. Jamf Protect is very good and excellent. 

Overall, I would rate the solution a ten out of ten. I would recommend it to other users. Beginners should have basic knowledge. If they have normal, basic knowledge, they can use the resources provided with the solution.


    Ashitosh Bankar

Searches incoming and outgoing traffic for malware and monitors the network for security

  • April 25, 2024
  • Review provided by PeerSpot

What is our primary use case?

Our customers use Jamf Protect for security purposes.

What is most valuable?

Jamf Protect provides zero-touch integration, and we can add various IdPs for synchronization or authentication.The most effective feature of the solution for security needs is that users can create a zero-touch environment network access and VPN access. Jamf Protect searches incoming and outgoing traffic for malware to monitor the network for security.

What needs improvement?

The solution’s stability could be improved. We need to regularly update the security patches for malware protection and threat protection. Jamf Protect should be integrated with third-party malware solutions or threat protection services.

For how long have I used the solution?

I have been using Jamf Protect for 2 years.

What do I think about the stability of the solution?

I rate the solution a seven out of ten for stability.

What do I think about the scalability of the solution?

More than 10 to 15 enterprise business customers use Jamf Protect.

I rate the solution a nine out of ten for scalability.

How was the initial setup?

On a scale from one to ten, where one is difficult and ten is easy, I rate the solution's initial setup a seven out of ten.

What about the implementation team?

Deploying the solution for testing does not take more than two to three hours. However, deploying the solution in a production environment may take a day or two. The basic part of deployment is the configuration, and then we use Jamf Pro to deploy the package of Jamf Protect.

What's my experience with pricing, setup cost, and licensing?

Jamf Protect is an expensive solution. Customers need to pay additional costs for Jamf Protect's on-ground support.

On a scale from one to ten, where one is cheap and ten is expensive, I rate the solution’s pricing ten out of ten.

What other advice do I have?

We are working with the latest version of the solution. Our customers utilize Jamf Protect only in the Mac environment. Customers should get a MacBook before installing Jamf Protect. Jamf Protect is the ideal solution for Mac because it is deeply integrated with Apple devices and is aware of bugs.

Overall, I rate the solution a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure


    Amit-Sarkar

Allows users to easily monitor miscellaneous activities occurring in their environments

  • April 24, 2024
  • Review provided by PeerSpot

What is our primary use case?

Jamf Protect is basically an endpoint solution for any external drives since it can detect any kind of malware attacks or any miscellaneous activities that occur through a device. If someone is trying to take out the data without permission, the tool also detects that.

What is most valuable?

The most valuable features of the solution are in terms of data, especially whenever someone is trying to take out some data or trying to do any miscellaneous activities, which are areas that Jamf Protect easily catches. The aforementioned area consists of the tool's most useful and important feature.

An important point associated with the product is in the area related to the external drives, and it can be considered as an additional feature that most corporations need nowadays.

What needs improvement?

The product's price is an area of concern where improvements are required. It would be good if Jamf Protect could be integrated with Jamf Pro and used as a single solution.

There are a couple of improvements where there is a need to change a few things. There are also a couple of things that need to be removed and merged into the main tool, Jamf Pro.

The solution's technical team needs to improve because somewhere I felt from my personal experience that unless Jamf's team puts in an effort to understand the requirements of its customers, help can't be provided. The help provided by Jamf's team is on the basis of what they know, so I feel that they need to put a bit of effort into understanding what customers expect from the product.

For how long have I used the solution?

I have been using Jamf Protect for four years.

What do I think about the stability of the solution?

It is a great and stable solution. As long as your product is good, you can achieve what you are trying to do. Stability-wise, I rate the solution a seven out of ten.

What do I think about the scalability of the solution?

It is definitely a scalable solution. It should be a mandatory solution for any organization using Mac devices.

Around 350 people in my company use the product.

My company plans to increase the usage of the solution. In the future, my organization plans to make Mac devices available to users, so we may probably add a few more licenses from Jamf Protect.

How are customer service and support?

The solution's technical team has to be a bit aggressive from a support perspective. The solution's technical team needs to pay keen attention to the support part.

How was the initial setup?

The product's initial setup phase has very simple steps. If you have Jamf Pro in your environment, you don't have to do any migration. If you buy Jamf Protect separately, it can be installed very quickly and doesn't take much time.

The solution can be deployed if you are using Jamf Pro. I don't think that you need something else apart from Jamf Pro to deploy Jamf Protect.

Which other solutions did I evaluate?

I have also evaluated other solutions, but Jamf Protect is the best solution for Mac management.

What other advice do I have?

Apart from Jamf Protect one doesn't need any other security tool. If you have a tool already in your existing premises then such a product can be integrated with Jamf Protect.

I recommend the product to those who plan to use it. Users should try to first be on Jamf Pro and then move to Jamf Protect. Experience with Jamf Pro is mandatory.

The product's benefit is simple since it allows users to monitor everything related to miscellaneous activities, as well as the existing external drives that someone puts into the environment. The tool can also help monitor if someone is trying to take out some data through any means you can monitor with this solution.

I rate the tool an eight out of ten.


    Amira Youssef

User-friendly dashboard that helps protect staff computers from malware and antivirus

  • April 02, 2024
  • Review provided by PeerSpot

What is most valuable?

We mainly use Jamf Protect to protect staff computers from malware and antivirus.

What needs improvement?

Jamf Protect protects just Mac devices, and we would love to have one solution for other platforms and not just Mac devices.

For how long have I used the solution?

I have been using Jamf Protect for one year.

What do I think about the scalability of the solution?

I am satisfied with the solution’s scalability and performance.

How are customer service and support?

The solution's technical support is great.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We previously used Norton Antivirus, and it wasn't efficient at all. I previously used Workspace ONE. The only advantage of Workspace ONE over Jamf Protect is that it supports a wide range of devices, including Mac and Windows.

What's my experience with pricing, setup cost, and licensing?

Jamf Protect costs double the price that we were paying before.

What other advice do I have?

Jamf Protect automatically detects computer malware and prevents the user from running it. It also removes the malware completely from the computers, and we got notified about it. We can set the benchmark based on the school's preferences. The solution's automated MAC-specific threat hunting gives us more security on the computer.

The solution's dashboard is user-friendly. We are working to set up the benchmark based on the school preferences. Sometimes, we need to modify them based on any updates related to the security level we want to apply. Jamf Protect provides good protection from the user's perspective and is easy to manage from the admin's perspective. We used other platforms before, and they did not provide good malware detection.

I would recommend the solution to other users.

Overall, I rate Jamf Protect a nine out of ten.


    Kishoth P

Along with a good interface, the tool offers great technical support team

  • January 11, 2024
  • Review provided by PeerSpot

What is our primary use case?

I use Jamf Protect in my company to deal with the area around local account setup, specifically in terms of password synchronization.

The use cases related to the product are pretty straightforward because if you don't need an LDAP account setup in your organization and prefer to deal in the area around local account management, then Jamf Protect is a suitable solution. Jamf Connect is the only solution that offers password synchronization and gives a notification every 90 days, and then the synchronization will happen to the FileVault on macOS.

How has it helped my organization?

From the improvement and enhancement perspective, the product's users need not think of or worry about the area around password synchronization since it is taken care of automatically, because of which users don't have to think about updating the password every time they change it. Jamf Connect will eventually take the part where a user has made changes to the password and help with the area of password synchronization so that they don't face any sign-in issues because of the change in the password. The tool helps avoid problems that crop up because of the earlier lack of password synchronization, which was a big task for many users in the past.

What is most valuable?

The notification feature of the product, with the help of which the tool sends notifications to the user every ninety days, asking to take care of the password update that needs to be done. Additionally, the tool gives the password expiration time and information about the local account, such as whether there has been an update or if it is a standard one. The availability of all the information under one umbrella helps the tool provide more value.

What needs improvement?

The scope of improvement will fall under the support hierarchy that the tool offers to the latest version that Apple derives for any of the latest operating systems to launch. If Jamf Protect offers support immediately and ensures to offer zero-day support, then it can be an achievement.

In the future release of the product, I would want the tool to have a little bit of account-related capabilities. If a firewall gets enabled in an account, the information from such enablement would eventually solve the purpose of the administrators in terms of how they can use the solution to manage the accounts.

For how long have I used the solution?

I have been using Jamf Protect for more than two years. My company is a customer and partner of Jamf Protect. Before the acquisition, Jamf Protect was known as NoMAD.

What do I think about the stability of the solution?

It is a stable solution. Stability-wise, I rate the solution a nine out of ten.

What do I think about the scalability of the solution?

Scalability-wise, I rate the solution a nine out of ten.

Around 2,000 to 3,000 staff in my company use the product.

Whether my company plans to increase the use of the solution depends on one of the recent services that was conducted in our organization, indicating that in the future, we may have to deal with more than 500 accounts.

How are customer service and support?

I rate the technical support a ten out of ten.

How would you rate customer service and support?

Positive

How was the initial setup?

I rate the product's initial setup phase a nine on a scale of one to ten, where one is a difficult setup phase, and ten is an easy setup phase.

The solution is deployed on an on-premises model.

The solution can be deployed in a week, which is very fast.

What about the implementation team?

One of the in-house teams in my company takes care of the product's deployment process.

What was our ROI?

I rate the product's ROI a nine out of ten.

What's my experience with pricing, setup cost, and licensing?

I rate the product price as a five on a scale of one to ten, where one is a low price, and ten is a high price. I consider the product to be not costly but a tool priced as a solution available in the middle range from a cost perspective. There are no additional costs apart from the standard licensing costs attached to the product.

What other advice do I have?

The tool's interface support capability is good.

I rate the overall tool a ten out of ten.

Which deployment model are you using for this solution?

On-premises


    Hitesh Sharema1

Lightweight, compatible with all Mac OS versions, and there's zero lag or performance impact

  • December 29, 2023
  • Review provided by PeerSpot

What is our primary use case?

We use it to block USB drives from laptops and protect our Macs from malware and other attacks with its antivirus features.

How has it helped my organization?

Unlike other antiviruses,  Jamf Protect doesn't push any additional agents or antivirus onto the laptops. Macs already have built-in malware protection like Gatekeeper and Jamf Protect tweaks and configure them to work more effectively as an endpoint solution. So, it really protects us from all sorts of malware.

What is most valuable?

The quick updates are really good. If a new OS update drops today, I'll have the Jamf Protect update within a few hours. It's also compatible with all Mac OS versions, and there's zero lag or performance impact. Unlike Trend Micro or Microsoft Defender, which can slow down systems, Jamf Protect is lightweight and doesn't hog CPU resources, keeping laptops running smoothly.

What needs improvement?

I'd really like to see some data loss prevention (DLP) capabilities. More visibility into user activity on laptops would be helpful. For example, knowing if someone took a screenshot is good, but knowing what was captured in the screenshot would be even better. I'd definitely provide feedback on adding such features.

For how long have I used the solution?

I have been using it for more than four years.

What do I think about the stability of the solution?

I didn't encounter any downtimes.

What do I think about the scalability of the solution?

Currently, there are around 500 end users in this organization. It is a scalable product.

How are customer service and support?

They're the best support team I've encountered after Dell. We used to say we had the best support from another company, but now I have to say Jamf takes the cake. They have 24/7 support and resolve issues within that timeframe. 

Most of the support people are from Europe, but somehow they manage to work 24/7 for us. They pick up the ticket and call you within one or one and a half hours.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We have a Fortinet solution in our environment.

How was the initial setup?

The initial setup is very straightforward. Much easier than other antiviruses. With the others, you have to make multiple configuration files and push them to laptops. 

With Jamf Protect, there's only one, and everything can be handled from the backend.

What about the implementation team?

For deployment, I took care of two parts. There are different aspects: server updates from the backend are handled by Jamf itself, and machine and endpoint deployments are done by us. We get a beta version, test it, and then push it up.

Two people deployed it to the machines.  This is my second organization using it. In the first one, it took a week, but in this one, it took just two days. We were already familiar with the environment and requirements, so it was quicker.

It does require maintenance, but it is very minimal, maybe once every two years or one and a half years, only for specific things like major malware attacks or big updates. Otherwise, Jamf takes care of backend maintenance.

What was our ROI?

It is value for money. For example, for just $4 or $5 per user license, I get endpoint protection, including some DLP capabilities like screenshot tracking. Normal antivirus doesn't offer that. 

They also provide zero-hour protection. If new malware emerges, they quickly push an update to all endpoints. No other product I know of offers that kind of speed and support. 

Microsoft takes a week, Apex three to four days, but Jamf, because of their close partnership with Apple, gets it done much faster. I don't think any other MDM solution for Mac comes close to what Jamf provides.

Intune and others work with various platforms, not just Mac. Jamf Protect is specifically designed for Apple devices.

What's my experience with pricing, setup cost, and licensing?

It's significantly cheaper than other options like ApexOne or ApexTwo. And we're using Jamf Pro as well. So, for our environment, Jamf Protect fits perfectly. The dashboard is perfect, and everything is just perfect.

The pricing is reasonable for Jamf Protect.

Which other solutions did I evaluate?

Jamf Protect is basically just and just for Mac. We can't implement all Windows or Linux.

Compared to other products, that's the only disadvantage.

What other advice do I have?

Make sure you work closely with the Jamf team. They're very experienced and knowledgeable about different environments. We often make mistakes during implementation, and they're always there to help us correct them. Trust their guidance.

Overall, I would rate the solution a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud


    Todd H.

Jamf Protect A+

  • December 07, 2023
  • Review provided by G2

What do you like best about the product?
Jamf Protect was easy to deploy and setup. It works and gives us peace of mind on our apple devices.
What do you dislike about the product?
I haven't run into any downsides so far.
What problems is the product solving and how is that benefiting you?
Protects against viruses and malware.


    Marc Jammet

Has an activity community but integration with other tools is slow

  • December 07, 2023
  • Review provided by PeerSpot

What needs improvement?

The solution's integration with other tools is slow. 

For how long have I used the solution?

I have been working with the product for ten years. 

What do I think about the scalability of the solution?

Jamf Protect is scalable. It doesn't have issues with 10,000 to 50,000 users. 

How are customer service and support?

The tool's tech support is helpful and efficient. It also has an active community. 

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I used JumpCloud before Jamf Protect. We chose Jamf Protect because of its features and community. 

How was the initial setup?

Jamf Protect's deployment is easy. It takes ten minutes to complete. 

What other advice do I have?

I rate the product an eight out of ten. 


    Education Management

It does what it says on the tin.

  • November 27, 2023
  • Review provided by G2

What do you like best about the product?
The interface is easy to use, there is information explaining each part, and it's easy to deploy.
What do you dislike about the product?
The alerts are not very user friendly if you are not experienced in cyber security areas.
What problems is the product solving and how is that benefiting you?
It's keeping our MacOS devices secure


    Sanjeev S.

Next level protection against adware, ransomware and malware

  • November 14, 2023
  • Review provided by G2

What do you like best about the product?
A complete Endpoint Protection for macOS devices and a market leader in macOS security.
What do you dislike about the product?
All good for me. There is nothing which we dont like.
What problems is the product solving and how is that benefiting you?
Makes our macOS environment free from cyber threats and vulnerabilities.