DoiT Cloud Intelligence
DoiT InternationalReviews from AWS customer
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DoiT
What do you like best about the product?
It is very easy to use,very centralized platform where you can purchase,manage and support your products.
The platform makes my work to be more flexible and acurate!
The platform makes my work to be more flexible and acurate!
What do you dislike about the product?
The most anoying thing in the DoIT platform maybe is the support,because in many times it takes very long time to answer my questions or complate my requests.It could be faster.
What problems is the product solving and how is that benefiting you?
In general they solved the need to trace and purchase separately all of the needed services or products.And this makes my work faster and this is the main benefit.
feedback of doit
What do you like best about the product?
As a partner with Doit, we receive a billing saving plan for our AWS accounts.
What do you dislike about the product?
Customer support needs to be improved, they delaying in respond our queiries
What problems is the product solving and how is that benefiting you?
We are solving billing problems and get saving plan
Terrible excperience, the worst ever.
What do you like best about the product?
nothing, this company is a scam, it's messy.
What do you dislike about the product?
They will change your Amazon AWS ROOT access and refuse to give it to you back unless you terminate the agreement. They have even removed our personal accounts from AWS so we were completely locked out and couldn't have any control on our own account. No cost optimizations were done whatsoever. They misled us and promised 20 to 30% in savings and we never saw that happening, ZERO.
What problems is the product solving and how is that benefiting you?
nothing
A little bit of slow to get going, but the quality is really good and all the expectations are met.
What do you like best about the product?
The platform is very good and easy to work with. The support is veri qulified and polite and helps you for evetything you may need. i have great overall experience!
What do you dislike about the product?
I don't like that the support is usually pretty slow at least for Bulgaria. Maybe it is because of the big difference in the time zones, but a lot of times i get an answer in the next day.
What problems is the product solving and how is that benefiting you?
DoiT helps me and my firm not only with creating new domains, but also with helping us to keep them safe, updated and runing. Also DoiT help us when we have doubts about which buisiness plan is best suited for us.
Stay away. Excellent tech team. Bad management.
What do you like best about the product?
DoiT's technical team is very knowledgeable and experienced. They went over and above to provide the best service beyond the initial scope, including helping us with non-technical and administrative matters related to Google's internal policies.
What do you dislike about the product?
When we transitioned our company to a new legal entity, DoiT issued new contract that was different from the contracts we had agreed. They did not notify us or highlight these changes, including things like adding a long-term commitment clause with minimum spending and clauses that prohibit to termination of the contract - in short they locked us up hostage without our knowledge. When this was discovered later, they acknowledged that this was their mistake and offered us 7% discount. They locked us into a contract that was effectively 200% more expensive than what we needed. Their argument is that they cannot do anything about the contract because they would be punished by Google for a contract change. You are not their customer. Google is their customer and they will treat you as such. There are plenty of other partners out there who will surely value your relationship more than DoiT.
Their management platform is clunky and confusing. It gets the job done if you're willing to spend the time navigating around.
Their management platform is clunky and confusing. It gets the job done if you're willing to spend the time navigating around.
What problems is the product solving and how is that benefiting you?
For a small/medium business, it can be overwhelming to manage various platforms and systems. DoiT has provided a central point for the management of cost and support. Technical support was excellent.
Great experience overall. Dedicated expert support and simplification of cloud spend management
What do you like best about the product?
DoiT offers a great mix of cloud spend management and expert support.
My team uses the expert support for various scenarios, either for just consultation or for a help with complex tasks.
As an admin I'm in control of spend and usage and get detailed reports that helps me make the right decisions for my organization.
My team uses the expert support for various scenarios, either for just consultation or for a help with complex tasks.
As an admin I'm in control of spend and usage and get detailed reports that helps me make the right decisions for my organization.
What do you dislike about the product?
Nothing. I really like working with them.
What problems is the product solving and how is that benefiting you?
Detailed cloud cost management and exepert support for the cloud infrastructure.
Helps me be on top of pur cloud cost and usage in different services with great anomaly deteand real time alerts.
Helps me be on top of pur cloud cost and usage in different services with great anomaly deteand real time alerts.
Very responsive to customer concerns and questions
What do you like best about the product?
Fast response handled by knowledgeable professionals.
Even after working hours, questions got responses immediately.
Even after working hours, questions got responses immediately.
What do you dislike about the product?
Nothing i can think of so far, most tickets handled within in a day or two.
What problems is the product solving and how is that benefiting you?
Found out networking issues, errors, any irregular charges from cloud services
Very happy that we started working with DoiT
What do you like best about the product?
Their support has been incredible, fast and responsive.
What do you dislike about the product?
Nothing to dislike, it is a great platform that we are happy to be part of.
What problems is the product solving and how is that benefiting you?
Navigating cloud management has been difficult for us as our platform grows quickly the complexity of the cloud requirements has grown. DoiT is helping us with first hand knowledge of how to best handle our cloud management.
A shoddy backend coupled with terrible internal workflows makes this a company to avoid
What do you like best about the product?
My account manager has been very helpful even though he's unable to do very much to solve anything. Their integration with Slack made it very straightforward to get access when necessary.
What do you dislike about the product?
Support doesn't know very much. Finance is completely clueless. It's impossible to report problems with DoiT because, when you do, you get a closed ticket and then the issue still bites you. I have never had to go back-and-forth as much with any company in my life outside of health insurance. That's not a good comparison.
What problems is the product solving and how is that benefiting you?
If you do nothing in the way of security, DoiT's single-payer accounts provide you AWS support. If you want anything secure, you can't use them.
An excellent free service with great insights into spending and a brilliant advice and guidance
What do you like best about the product?
We've used DoIT quite a few times for insight and guidance on our AWS accounts where we are lacking expertise. They have always helped us out.
What do you dislike about the product?
I've not yet found anything to dislike about the DoIT service.
What problems is the product solving and how is that benefiting you?
Their cosultation service has given great advice on AWS solutions. They have helped us organise our accounts more efficiently and give manage our costs.
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