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The Best MDR/XDR Service I've ever used.
What do you like best about the product?
It works in near real time - there have been a couple of instances where some low level threats were discovered within seconds of execution. These threats, while low level, could have opened the door to something potentially disastrous.
The ease of which these threats were communicated to myself and my team is also fantastic, along with simple to follow remedy instructions.
In addition, the response time when communicating with Sophos is fantastic - it's within an acceptable time frame and is always insightful.
Other things to consider: ease of use on a daily basis is phenomenal - the portal is simple to navigate and to make changes with, the end user experience is simple to understand, and any changes can be made from an admin perspective with ease.
I truly am pleased with this product, and look forward to a strong partnership for years to come.
The ease of which these threats were communicated to myself and my team is also fantastic, along with simple to follow remedy instructions.
In addition, the response time when communicating with Sophos is fantastic - it's within an acceptable time frame and is always insightful.
Other things to consider: ease of use on a daily basis is phenomenal - the portal is simple to navigate and to make changes with, the end user experience is simple to understand, and any changes can be made from an admin perspective with ease.
I truly am pleased with this product, and look forward to a strong partnership for years to come.
What do you dislike about the product?
There really is nothing I dislike about this product - it does everything I need, at the speed I need, with a level of professionalism that is second to none, and does so for an affordable cost. It's an easy yes for me.
What problems is the product solving and how is that benefiting you?
It adds a very strong layer of security protection that a three person IT team doesn't necessarily have the time for on a full time basis. It's like having a whole security team at your disposal for a fraction of the cost. For a SMB like us, this protection is worth its weight in gold. A true godsend in this regard.
Sophos MDR Complete brings peace of mind to cyber security.
What do you like best about the product?
Since implementing Sophos MDR, we have experienced a significant improvement in our security posture. Sophos MDR actively monitors our network and login activity, and they have alerted us to suspicious behavior on our Entra account within just one to two hours of compromise. Moreover, they provide clear, step-by-step remediation guidance, which has been invaluable. For our on-premises infrastructure, we’ve configured the system to allow Sophos to autonomously address any issues they detect.
What do you dislike about the product?
The endpoint agent can take a lot of system resources, especially when doing a scan
What problems is the product solving and how is that benefiting you?
Sophos MDR monitors my local network, servers, and workstations. It also monitors my Entra logins and Exchange Rules. They can remediate local network issues immediately without me having to get involved. For Entra, they give me step-by-step remediation steps that are easy to understand and follow.
satisfactory experience
What do you like best about the product?
allows to comply with certain security requirements in the IT area of enterprises
What do you dislike about the product?
some more advanced features are missing to fully cover the security compliance.
What problems is the product solving and how is that benefiting you?
lo usamos para manejo de parches y control de vulnerabilidades de endpoints y servidores. tambien para manejo de respuestas ante incidentes de seguridad
Performance and added value of Sophos MDR in corporate environments
What do you like best about the product?
The most useful aspect of Sophos MDR is that it provides 24/7 monitoring, detection, and responses, managed by a technical team that acts quickly in the event of incidents. Even if our analysts are not available, they act very quickly if a threat is detected, helping to prevent disruptions, information loss, or damage to reputation. The response time is really quite fast.
What do you dislike about the product?
Certainly based on my experience and with what I am currently looking for, I do not have any unfavorable opinion at this moment, maybe later I will.
What problems is the product solving and how is that benefiting you?
So far I have no identified problems
Great System and Service
What do you like best about the product?
It is a great system that integrates with other products and proactively provides alerts
What do you dislike about the product?
Nothing really. It is a great product. We have been using it for years now without any issues or concerns.
What problems is the product solving and how is that benefiting you?
It reduces cyber attacks by consolidate monitoring for various Sophos products such as EndPoint Security and Firewall.
A great team, responsive support
What do you like best about the product?
High-quality support, integrations with different market players
What do you dislike about the product?
The kickoff meeting is not available in French.
What problems is the product solving and how is that benefiting you?
All Cybersecurity topics monitored by Sophos (integration, Endpoint, server, firewall, mail ...). The 24/7 monitoring is a real asset for our clients.
Reliable 24/7 Threat Response Across 2000+ Endpoints
What do you like best about the product?
Sophos MDR scales effortlessly, we have over 2000 endpoints and the coverage remains consistent and reliable. Proactive communication from the MDR team during high-severity incidents really sets them apart.
What do you dislike about the product?
The MDR portal interface could be more intuitive, navigating past threat cases and filtering alerts isn't as smooth as it could be.
What problems is the product solving and how is that benefiting you?
Sophos MDR as eliminated the burden of 24/7 threat monitoring and response from our small internal team. It filters out noise, handles real threats proactively and ensures we are not missing critical incidents across 2000+ endpoints. This means faster detection, quicker response and more time for us to focus on strategic IT projects instead of chasing alerts.
Cost saving and user friendly
What do you like best about the product?
Ease of used & User friendly, guides are provided too
What do you dislike about the product?
Sophos central connection to firewall is very bad and license in the portal would have error showing up at times
What problems is the product solving and how is that benefiting you?
End user device security and network, with MDR I have Sophos 24hrs support.
World Class Support and Resources
What do you like best about the product?
Having a team monitoring and in some cases resolving security issues gives my team alot of time back in the day. Even if Sophos MDR team can't remidiate the threat, having someone monitoring the logs and giving us alerts to any issues has been a life saver. Sophos Support has been AMAZING with every case I have opened. I deal with so many 3rd party vendor support teams, Sophos is the best.... BY FAR!
What do you dislike about the product?
It would be nice if I could add more contacts when an event happens to reach out to. My organization has 3 locations accross the world, and with only 3 contacts, it's not enough, we would like 2 per location.
What problems is the product solving and how is that benefiting you?
Having the team monitoring the security logs takes alot off our teams plate. Not only does it help us with getting alerts, having an expert with knowledge of the remediation is worth the price.
With Sophos MDR you can sleep peacefully
What do you like best about the product?
I feel super protected with the number of security specialists they have and the constant 24/7 monitoring service is great.
What do you dislike about the product?
Actually, I've never had problems with them.
What problems is the product solving and how is that benefiting you?
I like the monitoring that MDR provides us, it helps us minimize any problems that may arise.
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