Reviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
490 reviews
from
External reviews are not included in the AWS star rating for the product.
Proactive MDR
What do you like best about the product?
The teams of our collaborators are always safe and protected in real time.
What do you dislike about the product?
That it blocks many things for me, but I can inform the IT area, they evaluate it and release it if it is productive.
What problems is the product solving and how is that benefiting you?
We no longer worry as we used to because the installed agents are responsible for monitoring and informing the administrators to take the appropriate actions in case any risk arises.
MDR uncovered
What do you like best about the product?
Sophos has a team of experts who are very quick in action and its a robust solution. we get timely intimation from them on the incident and we are loving it
What do you dislike about the product?
No issues as of now as we are using MDR from quiet a time now
What problems is the product solving and how is that benefiting you?
We wanted to go for MDR mainly becase we couldnt afford to hire experts and during holidays no IT team were available . So MDR is helping us save cost and time.
Really good MDR once you will get used to it.
What do you like best about the product?
Overall functionality is really good, and once you get used to it, it's easy to use. Switching to a different MDR was rather smooth and didn't cause many hiccups. Every day usage is easy.
What do you dislike about the product?
At the beginning, the layout was a bit confusing.
What problems is the product solving and how is that benefiting you?
controlling a number of spam emails and harmful webpages, for example.
Reliable and Proactive Threat Detection with Sophos MDR
What do you like best about the product?
24/7 Monitoring: Continuous threat detection and response gives peace of mind.
Expert-Led Investigations: Sophos analysts provide detailed insights and take action when needed.
Clear Reporting: Easy-to-understand dashboards and regular updates.
Fast Response Times: Quick containment and remediation of threats.
Integration: Seamless with existing Sophos products and other security tools.
Expert-Led Investigations: Sophos analysts provide detailed insights and take action when needed.
Clear Reporting: Easy-to-understand dashboards and regular updates.
Fast Response Times: Quick containment and remediation of threats.
Integration: Seamless with existing Sophos products and other security tools.
What do you dislike about the product?
Customization Limits: Some predefined response workflows could use more flexibility.
Alert Noise: Occasionally, alerts may be too frequent or not fully relevant.
Learning Curve: Initial setup and understanding of MDR features can take time.
Alert Noise: Occasionally, alerts may be too frequent or not fully relevant.
Learning Curve: Initial setup and understanding of MDR features can take time.
What problems is the product solving and how is that benefiting you?
Sophos MDR has significantly improved our cybersecurity posture and operational efficiency. From a business standpoint, it helps us stay ahead of threats without needing to expand our internal security team. The 24/7 monitoring and expert-led response mean we can focus on strategic IT initiatives rather than constantly reacting to alerts.
TRANSPARENCY IN CYBERSECURITY
What do you like best about the product?
The security it offers to my teams and the transparency of information at the time of a detection and the ease of use of the Sophos Central console.
What do you dislike about the product?
That there are no engineers in Spanish limits communication a bit since not all my colleagues speak English.
What problems is the product solving and how is that benefiting you?
The main problem is the time I used to spend analyzing detections; now I don't worry about that anymore since the MDR team takes care of it, and I can no longer focus on the users and problems of my company.
Easy to Administer and Manage
What do you like best about the product?
The dashboard is clean and well-organized, making it simple to monitor threats and understand what's happening across our environment. Administration is straightforward and it is easy to use.
What do you dislike about the product?
While Sophos MDR offers strong threat detection and response capabilities, one area that feels lacking is its integration with external alerting platforms like Microsoft Teams. For a modern IT environment where real-time collaboration is key, not being able to push alerts directly into Teams channels or other messaging tools creates a gap in visibility and responsiveness. It would be a big improvement if Sophos could offer more flexible, native integrations for alerting workflows
What problems is the product solving and how is that benefiting you?
It covers the gap of round the clock coverage of Monitoring, Alerting and Response from not having a dedicated in house teams not only in terms of man power but also technical knowledge
Sophos MDR , Cyber security as a service
What do you like best about the product?
It is more of a cybersecuirty as a service, the proactive threat hunting and attack prvention and complete removal of malware in a network is exceptional
What do you dislike about the product?
The support language is mainly english it will be difficult in non native english speakers
What problems is the product solving and how is that benefiting you?
With Sophos MDR as an organization I donot need to hevily invest on security consultants and analyst for preveting my end points and servers. This indirectly supporting the overall business productivity by focusing more on business instead of security infra.
Easy Management and Strong Ransomware Detection in Sophos MDR
What do you like best about the product?
Sophos MDR is a great product. I love how easy it is to manage and also I love how the licensing works for the product. The controls are very granular and can be setup differently for different users, groups and computers/devices. You can sync all of your active directory users and groups so that you have more control over which users cand which devices have more strict controls and it allows for website filtering and device control. Also when combined with Sophos Intercept-X it is one of the best solutions to monitor for potential Ransomware attacks.
What do you dislike about the product?
Logging into Sophos Central to manage Sophos MDR can be a bit slow and painful at first as there is so many features and options, site navigation can be a bit slow. Also the amount of options for implementation at first can be a bit daunting.
What problems is the product solving and how is that benefiting you?
Ransomeware detection was a huge point for us and Sophos MDR combined with Sophos Intercept-X is very good at ransomeware detection. Also, the licensing for Sophos MDR is very straight forward and easy to understand. The way the license their products fit very well for our medium sized business.
Sophos MDR gives us the confidence that we are as secure as possible 24/7 all around the world.
What do you like best about the product?
Sophos 24/7 MDR was such a great move for us, we have over 300 users in almost every continent and a very small IT team. The level of comfort and security the MDR product has provided to us is immeasurable. With a centralised platform that is intuitive to use and simple to get how to guides for, it's a de-cluttered space that allows us to focus on the actual issues. The professional services team spend a good amount of time ensuring it is setup correctly and that you are supported as you stand up the products. Injecting our 365 defender logs into their datalake takes care of an additional platform we no longer have to check. Authorising the team to be able to take action when it is out of hours gives a level of trust that we are without doubt more secure with it than without it. I like that the same team of service leader and engineer are still working with us beyond the initial sales and implementation stages so we are not wasting time going over historical issues.
What do you dislike about the product?
While the professional services team do ensure your on-boarding is seamless, a little gap of maybe understanding our environment more would cause a few less false positives. We have global users that access our CRM platform via AVD and this is all hosted in Azure UK, if that had been taken into account at the start, there would be less tickets created for these users accessing from different geographical locations. This is a very minor problem that maybe more complex companies would maybe be larger for them.
What problems is the product solving and how is that benefiting you?
Phishing attacks, MITM attacks, data loss, and credential theft.
Evaluation of comprehensive solutions and the deployment of the solutions
What do you like best about the product?
What I like most about MDR is how easy it is to deploy the solution and the visibility it gives you of the teams and their status. That we can see the other Sophos solutions on the same panel.
What do you dislike about the product?
The phone support is by default in English.
What problems is the product solving and how is that benefiting you?
We had a password leak of a finance director, the MDR support helped us activate features we didn't know we had regarding integration with Microsoft accounts, now MDR also evaluates how our status is with our Microsoft accounts.
showing 41 - 50