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Sophos has always provided robust and reliable network protection.
What do you like best about the product?
Sophos MDR is easy to deploy, easy to use, and easy to maintain.
What do you dislike about the product?
Sophos MDR is a bit on the expensive side, but worth it.
What problems is the product solving and how is that benefiting you?
Sophos MDR is helping us to adhere to regulatory guidance providing for an MDR package.
Sophos MDR: superior proactive security at the click of a button
What do you like best about the product?
Key strengths include the speed of deployment and the ability to fully delegate threat management to the Sophos team, eliminating response delays that could prove extremely damaging. Another major advantage is the advanced reporting and the robust query database available to assess asset status.
What do you dislike about the product?
Despite being well-structured, the abundance of available data does take some getting used to. The inability to quickly and easily report false positives straight from the console is one possible drawback. Although the queries are clearly helpful, they appear to be more suited for seasoned users and are less useful for regular, daily tasks. That said, since this is a managed service, their use remains entirely optional.
What problems is the product solving and how is that benefiting you?
The IT department no longer has to worry about having highly skilled personnel on hand to react quickly around-the-clock thanks to Sophos MDR. Our adoption of the service was primarily motivated by the proactive threat response, the brand's strength, the Sophos technicians' expertise, and the insurance coverage in the event of a breach. There is a noticeable sense of increased security, and the advantages are real.
Reliable Proactive, and comprehensive MDR service backed by Skilled SOC Team
What do you like best about the product?
24/7 Threat Detection and Response.
Sophos Central Integration
Detailed Threat Reporting and Analyst Guidance
Sophos Central Integration
Detailed Threat Reporting and Analyst Guidance
What do you dislike about the product?
While the core service is sold, some, operational gaps were notice. Especially the NDR Implementation and Integration is hopeless (both AWS appliance, and onLogic hardware device).
What problems is the product solving and how is that benefiting you?
Sophos MDR is addressing the key challenge of continuous threat detection and incident response in a resource constrained environment.
Sophos MDR solves:
Alert fatigue, lack of in-house expertise.
Delayed incident response.
Visibility Gaps
Sophos MDR solves:
Alert fatigue, lack of in-house expertise.
Delayed incident response.
Visibility Gaps
Sophos MDR service
What do you like best about the product?
While we were a little reluctant to put our trust in an outside source for security, the Sophos MDR service has proven to be everything we had hoped for. Our company is no different in that we were being asked to do more with less staff. Having the Sophos MDR service allows us to sleep at night knowing that our IT environment is being watched 24/7 and that we don't need to wake up for every alert that hits our cell phones.
What do you dislike about the product?
As with any enterprise wide deployment, we had our share of bumps in the road. Our biggest issue was with the implementation of the client on our VDI environment. I wouldn't say this was a reason to look elsewhere ... just happened to be there was a bug with the Sophos integration on the specific version of VDI software we are using.
What problems is the product solving and how is that benefiting you?
The biggest benefit for our IT staff that Sophos MDR offers is having another set of eyes watching the alerts around the clock. We don't have a huge IT staff with a specialized department handling security ... we instead where several (all) the hats. We found that security is not something we can watch on a part time basis, so knowing that Sophos MDR is constantly monitoring everything security related around the clock gives us time back in our day to focus on other areas.
Sophos MDR is easy to use and maintain
What do you like best about the product?
The ease of use. It works. I can set and forget it on my machines.
What do you dislike about the product?
The agent takes up a lot of resources and sometimes causes slowness on the PC.
What problems is the product solving and how is that benefiting you?
Protecting our Desktops, Laptops, and Servers
Like much else with Sophos, Its fine, but only if you use Sophos for everything
What do you like best about the product?
It ties in with everything else Sophos. The interface is easy enough to use.
What do you dislike about the product?
Nothing specific, just nothing innovative.
What problems is the product solving and how is that benefiting you?
Its as good as any other security package. Every business needs one and it works
A high-quality and innovative product.
What do you like best about the product?
improved threat detection, faster response times, relief for internal IT
What do you dislike about the product?
Adaptation to individual needs. Potential privacy concerns. Costs.
What problems is the product solving and how is that benefiting you?
Proactive threat hunting to identify potential risks before they become problems.
Excellent experience due to the quality of service
What do you like best about the product?
They immediately contacted me to warn me of any threat and also offered me a solution to mitigate the problem.
What do you dislike about the product?
They don't have support in my language (Spanish)
What problems is the product solving and how is that benefiting you?
Basically, it protects against the threat of compromising company data due to potential threats. This is achieved through console monitoring and alerts, and especially through case follow-up, contacting us through various means until the problem is resolved.
Great product - sleep sound at night - but support can be tough to get hold of
What do you like best about the product?
Very capable, does a great job of protection
What do you dislike about the product?
Very difficult to get hold of support when you need them sometimes having to wait a few hours
What problems is the product solving and how is that benefiting you?
Sophos MDR helps protect our business in these increasingly scary times form viruses and malware before my users can mess up
Not Heavy Users, Great Product, Excellent Services
What do you like best about the product?
It's been very easy to work with, and the support is excellent. They were also very competitive on price right out of the gate.
What do you dislike about the product?
Not really a complaint, because I understand. But you'll have to pay extra if you need to protect EOL operating systems. Just be aware of that going in.
What problems is the product solving and how is that benefiting you?
We use it really as an endpoint security solution on steroids, in place of the old antivirus software. It frees me up from spending as much time watching over things. The fact that they very quickly jump on anything that pops up and keep me in the loop has been great. We've had no real incidents because everything is nipped in the bud. I'm spending my time doing other IT tasks in-house.
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