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Sophos MDR: Strong 24/7 Protection with Some Setup and Cost Challenges
What do you like best about the product?
Sophos MDR offers 24/7 threat detection and expert-led response, combining AI with human analysts to quickly stop attacks. It integrates well with Sophos tools and supports other vendors too. The team actively hunts threats and can take action, providing clear reports and peace of mind for any organization.
What do you dislike about the product?
Sophos MDR can be expensive and sometimes slow to respond. It’s harder to set up with non-Sophos tools, and the reports could be clearer. On some computers, it may slow things down a bit. It also takes time to learn and use all the features properly.
What problems is the product solving and how is that benefiting you?
Sophos MDR solves the problem of constant cyber threats by providing 24/7 monitoring, expert threat hunting, and fast response. It reduces alert noise, fills skill gaps, and improves visibility across systems.
Solid Security Integration with High Resource Usage
What do you like best about the product?
I truly appreciate the seamless integration Sophos MDR offers with our existing Sophos products, making deployment hassle-free and straightforward. The 24/7 security coverage provides continuous monitoring and alerts us promptly to any suspicious activity, ensuring our network's safety and allowing us to track and resolve issues efficiently. The daily custom email reports further enhance our operational efficiency by keeping us regularly informed. Additionally, Sophos MDR's ability to lock down machines quickly when needed adds an extra layer of security and peace of mind.
What do you dislike about the product?
I don't like how resource-intensive the product is, as the agent seems to use a lot of resources on machines.
What problems is the product solving and how is that benefiting you?
I find Sophos MDR provides necessary security posture and alerts us to user activities, enhancing our security operations and giving us confidence in monitoring and threat detection.
Efficient and Responsive MDR Solution
What do you like best about the product?
Sophos MDR is easy to use and set up. It works in the background all the time to watch for any threats, and the support team is always ready to help. It keeps our systems safe without us having to worry about security all the time
What do you dislike about the product?
We haven’t encountered any major drawbacks. The service has been reliable and effective in protecting our environment
What problems is the product solving and how is that benefiting you?
Sophos MDR continuously monitors our systems and responds immediately to any suspicious activity, ensuring our network stays secure and letting us focus on business without worrying about cyber threats.
Sophos MDR: Expert Security You Can Trust
What do you like best about the product?
I like that Sophos MDR provides round-the-clock monitoring by real experts who not only detect threats but also take action to stop them. It feels like having a full security operations center on my side, without the need to hire one in-house. What impressed me the most about Sophos MDR is how seamlessly it blends human expertise with technology-driven insights. Instead of only relying on automated alerts, their team actively investigates unusual activities, which eliminates the typical "alert fatigue" many IT teams face. It feels less like outsourcing a service and more like extending your security team with highly skilled professionals.
What do you dislike about the product?
Honestly, there’s very little to dislike about Sophos MDR. If I had to mention one thing, it would be that sometimes the detailed reports can be very technical for non-IT stakeholders. However, this is a minor point, as the team always provides clear explanations and guidance
What problems is the product solving and how is that benefiting you?
Sophos MDR solves the problem of alert overload and limited visibility into threats. Instead of my team chasing false positives, Sophos experts investigate and respond immediately. This reduces downtime, improves security confidence, and allows us to focus on business growth instead of chasing incidents.
Very positive
What do you like best about the product?
The completeness of the offer on cybersecurity
What do you dislike about the product?
Nothing in particular, everything works well
What problems is the product solving and how is that benefiting you?
All the security issues found on my network
MDR - You need it!
What do you like best about the product?
integrates with O365 and will lock out a compromised user account, overall a great product
What do you dislike about the product?
It is expensive and does require administrative overhead to keep an eye on it, conduct bi annual health checks to make sure you have the latest features turned on and overall tuning
What problems is the product solving and how is that benefiting you?
we are under their protective umbrella and i can sleep at night
Trustworthy and Admin friendly AV/MDR solution
What do you like best about the product?
Easy to deploy and admin friendly console, cloud management, good support
What do you dislike about the product?
Hard to replace or reinstall.. sometimes leaves a trace or leftovers on server OS
What problems is the product solving and how is that benefiting you?
Core element of security stack in our on prem and cloud datacentres
Reliable Sophos Managed Detection with 24/7 Support.
What do you like best about the product?
Sophos MDR is easy to use and was simple to implement, with great support from the onboarding team. We rely on it daily, and the wide range of features along with smooth integration into our existing Sophos setup makes it a dependable 24/7 security solution.
What do you dislike about the product?
There isn’t much to dislike, but sometimes the detailed reports can feel overwhelming with too much technical information. However, this also shows how thorough the monitoring is.
What problems is the product solving and how is that benefiting you?
Sophos MDR solves the challenge of continuous threat monitoring and response, which we couldn’t manage in-house. It improves detection speed, reduces risks, and allows our IT team to focus on other priorities while knowing experts are always watching.
High level of security combined with good service
What do you like best about the product?
- Stability
- Direct and good service / customer contact
- High security
- Direct and good service / customer contact
- High security
What do you dislike about the product?
- Resource utilization
- Compatibility with legacy systems
- Compatibility with legacy systems
What problems is the product solving and how is that benefiting you?
MDR offers us a quick and straightforward way to respond to security incidents in a highly professional manner.
sustainability
What do you like best about the product?
ease of use
ease of application
support
numbers of features.
ease of application
support
numbers of features.
What do you dislike about the product?
apple integration
support
own language support
support
own language support
What problems is the product solving and how is that benefiting you?
the security of my devices
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