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PostHog

PostHog

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    Computer Software

Fundamentally crippled product

  • January 26, 2022
  • Review provided by G2

What do you like best about the product?
We liked the concept, but since the product cannot function at any reasonable scale, I can't say there is a lot that I like about it.
What do you dislike about the product?
We were enthusiastic early adopters of the product over one year ago, and I can now safely say it has been one of the worst business decisions we have ever made. I utterly regret trusting such an unfinished product with our valuable data. We started when the Posthog was running on Postgres. Despite throwing loads of Heroku resources at the problem, within weeks, the dashboards became unresponsive and unusable. All of the dashboard queries were timing out. They knew this, and there was hope in the new Clickhouse backed instances. They market "one-click deployment." The reality of getting the Clickhouse based Posthog cluster running is FAR from "one-click." We spent nearly a week debugging issues. After which, we were unable to transfer our data completely. We hopefully ran the migrator around 10-20 times, but it failed to copy all the data and always left huge gaps. We've spent over two months trying to get it to work. The team has appeared willing to help but has not addressed the problem. They usually say "looking into that" and then never reply. I think the product has spiraled out of control. I've burnt my fingers with this product, and I hope prospective Posthog users will avoid repeating my unfortunate error in trusting this product. Don't use this product if you value your time or your data. We've now abandoned the product and our data.
What problems is the product solving and how is that benefiting you?
We want to monitor our product analytics, but this dream has not yet been possible. We are less productive due to trusting in Posthog. Our business performance has deteriorated due to wasting development time trying to debug Posthog.

    Chris H.

The most flexible product analytics for startups

  • July 23, 2021
  • Review provided by G2

What do you like best about the product?
PostHog is a transparent company that documents everything with a "build in public" mindset. Their extensive documentation and github repositories makes it easy to learn how to best take advantage of the platform and follow their product road map. The team is extremely friendly, developer focused, dedicates a lot of time to listen to feedback, and has been quick and responsive to all of our questions. As we've grown, the PostHog platform has been a flexible platform that's easily adaptable to our changing needs.
What do you dislike about the product?
Some features on the company's near-term roadmap would be helpful to have now. Fortunately, the platform is under very active development, as seen from their GitHub repositories. One example is improved filtering by date and not operators on events and dynamic cohorts. It'd also be helpful for more of an emphasis to be put on non-active customer tracking and churn risk.
What problems is the product solving and how is that benefiting you?
PostHog helps us understand how our users are benefiting from our platform. Their intuitive dashboard builder for breaking down the incoming event data has made it easier for us to better service our customers and understand what features to build next. I've tried a handful of product analytics tools, and PostHog has become the obvious choice for our needs.

    Tiffany W.

Product analytics and session recording you can host yourself

  • July 19, 2021
  • Review provided by G2

What do you like best about the product?
Hosting PostHog on our own infrastructure was easy to do and means we can be confident that our data is safe and shared with as few platforms as possible. This is really important to us, as we’re often dealing with sensitive data.
What do you dislike about the product?
The platform is still growing. This is good, because the software is constantly improving — but we do find bugs sometimes after updating our deployment.
What problems is the product solving and how is that benefiting you?
We’re tracking how users engage with our platform, where they fall out of our funnels and what the overall trends in behavior are. The data we’ve gathered has helped us make several important decisions about where to improve our platform.
Recommendations to others considering the product:
You can choose to host PostHog either in the cloud, or on your own infrastructure. If your product is often tracking sensitive data then it’s best to host it yourself so you can have full control over everything.

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