Advanced Email Security
Mimecast: Work Protected™Reviews from AWS customer
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Great granular product with top-notch US-based customer support
What do you like best about the product?
The effectiveness of the product in catching the bad stuff, and the extreme granular configuration. I have never said, "I wish Mimecast did _____". Aside from the product itself, I feel the part that is hard to know before it is used is the quality of customer support. Something will go sideways at some point, and they have people in the US that are available on the phone. They have ALWAYS been super helpful. As many other companies have "simplified" the configuration, I feel Mimecast has held it's ground in areas other companies have dumbed us down with taking away granular controls.
What do you dislike about the product?
Sometimes to find a particular setting in the menus isn't intuitive. I have called a handful of times just to ask where something is located in the menu tree. Searching for it didn't produce the results I was looking for. Terminology used in the application is sometimes similar to other things in the application, and is easily confusing. Mimecast is VERY technical, which I appreciate, so this isn't particularly a negative against Mimecast, but this product is not for the faint of heart.
What problems is the product solving and how is that benefiting you?
Continuity, and also immediate and automatic email archiving. Email will go down some time. I realized later on that this also serves as a good point of reference for troubleshooting email flow. If the inbound queue is high, it is likely a problem on our side. Also, educating our end-users and other companies about ways they should better protect and secure their email services.
Mimecast email security works fairly well for us and meets most of our expectations.
What do you like best about the product?
I like the impersonation detection feature.
What do you dislike about the product?
The impersonation detection is not 100%. At times emails slip through that should be blocked.
What problems is the product solving and how is that benefiting you?
Blocking viruses, impersonation attacks, ransomware attacks, spam.
Recommendations to others considering the product:
I recommend this product to others considering email security and threat protection. I like this product and the possibilities and options it offers. In comparison to other similar leading products, this product does hold it's own high standards.
Mimecast Email Security with Threat Protection
What do you like best about the product?
Easy to navigate user interface, conversion of common business documents (PDF/DOCX/XLSX) to safe formats.
What do you dislike about the product?
There are no downsides of using the product.
What problems is the product solving and how is that benefiting you?
Email-based threats such as weaponized email attachments and phishing attempts.
Recommendations to others considering the product:
When evaluating other products against Mimecast I used the following criteria...
* Cloud-Based – Look for one that has a “DR mode” or “maintenance mode” so you are have your mail server down, the cloud service will still accept mail and queue it for you.
* The capability of email archiving – You may not need it now but nice to be able to turn it on if you need it.
* Works with on-prem mail server or cloud-based (O365)
* Provides an easy way for users to review their spam folder
* Integrates with identity management solution (AD)
* Provides reporting on email blocked and the reasons why (RBL, virus’s, etc)
* Provides anti-spam, anti-virus/malware, URL protection, impersonation protection
* Look at pricing. Some are priced per user and some are per mailbox
* Can attachments be blocked base on type and/or size?
* Will the solution support multiple email domains?
* Cloud-Based – Look for one that has a “DR mode” or “maintenance mode” so you are have your mail server down, the cloud service will still accept mail and queue it for you.
* The capability of email archiving – You may not need it now but nice to be able to turn it on if you need it.
* Works with on-prem mail server or cloud-based (O365)
* Provides an easy way for users to review their spam folder
* Integrates with identity management solution (AD)
* Provides reporting on email blocked and the reasons why (RBL, virus’s, etc)
* Provides anti-spam, anti-virus/malware, URL protection, impersonation protection
* Look at pricing. Some are priced per user and some are per mailbox
* Can attachments be blocked base on type and/or size?
* Will the solution support multiple email domains?
Great Email Protection and Service
What do you like best about the product?
Spam and malicious email blocking. I never realize how much crap gets sent to us that we never see until I go into the admin console and see them.
What do you dislike about the product?
The admin console is cumbersome to use. If I want to look at Attachment Protect, if have to go to multiple locations depending on if I want to release an attachment, setup a policy, or reporting.
What problems is the product solving and how is that benefiting you?
All kinds! Spam and malicious email blocking, protection again bad attachments, URL protection, spoofing protection, etc...
Recommendations to others considering the product:
I highly recommend following the advice and settings from their implementation tame and their support team. They have a great support staff that will see you through implementation, changes you want to make, or troubleshooting issues you have. Also, they have a very extensive knowledge and documentation site that has a lot of good information. Not only with how to configure or setup their products, but also general email and security information. I really didn't know how email and security all worked together (What's a SPF record?). But I learned more about it through their site.
Plenty of options, but clunky admin site.
What do you like best about the product?
The options and security offered by the product.
What do you dislike about the product?
The admin site is not very user friendly, tends to be slow, and isn't very straightforward.
What problems is the product solving and how is that benefiting you?
We see far fewer inquiries from users now that Mimecast checks each message, protects the links, and scans attachments.
Mimecast blocks too many emails without notification or a way to review what was blocked
What do you like best about the product?
I can remotely log into my email account
What do you dislike about the product?
It takes too long for emails to be released or to receive notification that an email is blocked
What problems is the product solving and how is that benefiting you?
Blocking unwanted emails is helpful
Great Security Product
What do you like best about the product?
A lot of options to set up security and email protection. Anti-Spoofing, Phishing, spam, virus and the list goes on. Gives you option to setup whitelist, blacklist, greylist, and so much more. Also product improves monthly and updates are great with new features.
What do you dislike about the product?
Navigation is not easy, takes time to get used too.
What problems is the product solving and how is that benefiting you?
This helps us with Phishing and protecting against almost all the "bad guys" out there.
Mimecast is a simple, easy to use program, both for the users and administrators.
What do you like best about the product?
Outlook plugins, daily hold queue email.
What do you dislike about the product?
Configuration complexity (very grainular)
What problems is the product solving and how is that benefiting you?
Email archiving and spam type email filtering.
Recommendations to others considering the product:
While we do have false positives, they could easily be remediated by loosening our policies. Mimecast has done a great job of filtering the bad while letting the legit through.
Excellent product.
What do you like best about the product?
Mimecast provides excellent email protection and management features. I also really like their support as I am able to get some one to help me really quickly when there are any questions or issues.
What do you dislike about the product?
So far I haven't found any major issues that are a real show stoppers for us. There have been some Mimecast outages recently that were a little painful but aside from that the service is very good. Also Mimecast plugin for outlook for Office 365 doesn't work with pass through authentication. If that can be fixed it would be great.
What problems is the product solving and how is that benefiting you?
With Mimecast we are able to provide email protection to our users and also features such as secure email and large file attachments that our email system doesn't provide. We are also able to track emails much more easily using Mimecast's builtin message tracking features which also helps us resolve issues faster.
Excellent email security service
What do you like best about the product?
Mimecast offers a variety of services to protect end users from potential security threats via email. There are highly customizable policies that can protect end users from malicious attachments, phishing attacks, etc. Also great customer service!
What do you dislike about the product?
There have been a few outages since we partnered with Mimecast which sometimes prevents end users from accessing files and other content in emails.
What problems is the product solving and how is that benefiting you?
Since utilizing Mimecast's technology, we have had very few issues with email security. This system allows us to spend less time dealing with malicious emails arriving in people's inboxes.
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