Advanced Email Security
Mimecast: Work Protected™Reviews from AWS customer
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Complex but Good services
What do you like best about the product?
The completeness of the platform. It covers a lot on the email security aspect. The search is quick in the logs or the archive is quick.
What do you dislike about the product?
Not always easy to find what you wants in the menu, but the search bar helps.
What problems is the product solving and how is that benefiting you?
Less spam and we are training our staff to recognize phishing emails. We are more secure and have les security breach. The human aspect is now more inform on what a phishing email look like so they can be better at discarding them
Mimecast does a great job of keeping our users safe!
What do you like best about the product?
I like the fact that our users get daily emails about emails they can choose to release if Mimecast accidentally blocked them.
What do you dislike about the product?
Really nothing. The product works as advertised.
What problems is the product solving and how is that benefiting you?
Just keeping our users safe from clicking on malicious emails.
Recommendations to others considering the product:
Really nothing. Good product.
Confidence in your email security equates to a better nights sleep
What do you like best about the product?
Ease of use, catches a lot more than other products we've tried. Good tech support and great training especially compared to Knowb4 which are mind numbing to watch. There are also other features that we just learned about the other day which would have been nice to know from the beginning as it would have saved us money but we will absolutely use those features going forward because having everything with one vendor is so much easier not only from a technical perspective but also from a cost and ease of renewal perpespective
What do you dislike about the product?
So far haven't found anything we dislike only thing I can think of is the difference between Release & Release for this user. Complicated to setup. Needed to call support desk for all policies installed on the mimecast system to get everything working correctly. Our attempts at doing it ourselves failed.
What problems is the product solving and how is that benefiting you?
Reducing the number of junk mail we receive but more importantly reducing the number of malicious mail. I really like the reputation check.
Benefits is confidence that it will catch most malicious emails and I love that it learns based on our emails sent.
Benefits is confidence that it will catch most malicious emails and I love that it learns based on our emails sent.
Recommendations to others considering the product:
I would highly recommend turning on mimecast to watch your outgoing mail, it's learning capabilities help reduce the amount of emails being caught and created less friction with users whose emails were being held.
Excellent service
What do you like best about the product?
Mimecast is the best email security solution we've used. The level of protection is great and it is highly configurable to meet your needs. I feel like Mimecast is constantly working on improving the solution and adding new features, which isn't always the case.
What do you dislike about the product?
Support is hit or miss. Sometimes you get someone who is really qualified, other times not so much. The good news is we rarely need support, the product works really well.
What problems is the product solving and how is that benefiting you?
Protects our users from spam and phishing attacks.
Reliable service for Mail Hygiene
What do you like best about the product?
Accuracy of their algorithm to filter out spam. Good Performance of the admin portal. Excellent, knowledgeable support.
What do you dislike about the product?
URL filtering (overwrite of links). Browser window pops up every time an email is released. Slow to roll out DC in Canada.
What problems is the product solving and how is that benefiting you?
Virus/Spam filtering,
Mitigating Impersonation attacks.
Disaster Recovery (partial, if the mail servers are down).
Mitigating Impersonation attacks.
Disaster Recovery (partial, if the mail servers are down).
Recommendations to others considering the product:
Make sure you go thru all Best Practices and update default policies to ensure they meet your security standards.
Excellent email security
What do you like best about the product?
Their product works better at email security than Microsoft's solution. I am glad we switched.
What do you dislike about the product?
Mass quarantine update per individual mailbox.
What problems is the product solving and how is that benefiting you?
They excel in phishing and impersonation emails which was a problem in our company.
Mimecast is a good product
What do you like best about the product?
Mimecast Archive, email continuity and email search are very good products. Large file send and Email encryption are handy.
What do you dislike about the product?
Mimecast white labels much of the security features. They are not great at catching phish emails or URL scanning leaves a bit to be desired. However, it's way better than most options on the market.
What problems is the product solving and how is that benefiting you?
TTP and email security tools are ok. Users are warned that links may be harmful. Policies can label external email so users can treat spoof/fake emails quicker. URL protection just isn't as accurate as we would like. Lets face it. bad actors are getting smarter every day and Mimecast helps but it's not a silver bullet.
Recommendations to others considering the product:
I feel an onion/layered approach to security is best. So using a gateway security product in conjunction with an API based one is the best solution. We are an O365 customer and they have had service outages in the past. A gateway solution gives you tools to mitigate a Microsoft event, keeping email flowing and assuring your customers do not notice it. I don't feel there is a total one stop shop for security. Mimecast is a good tool for you to put in your security shed.
Strong tool for archival and email protection.
What do you like best about the product?
We use the archival research tool for litigation purposes on a regular basis and it is very easy to use. It works extremely well in protecting us from malicious software and links being sent from external customers.
What do you dislike about the product?
Some of the policies for Spam blocking can be challenging and require tech support intervention.
What problems is the product solving and how is that benefiting you?
It really removes most of our malicious threats coming in via email and links. It tackles the bulk of our issues upfront so that we don't need to rely on tools to fix a problem after its already occurred.
Recommendations to others considering the product:
It is a great tool if it checks all the boxes.
Highly effective at preventing spam and other attacks.
What do you like best about the product?
Reduces amount of spam from hundreds of emails down to a few, with very few blocks on real emails.
What do you dislike about the product?
Sometimes the replacement link in the emails has security implications from the original sender that cause it to fail at the sender if Mimecast intervenes.
What problems is the product solving and how is that benefiting you?
Reduces time spent on unwanted emails. Reduces the danger from clicking links in email which could take days or weeks to recover from attacks. Self-service for blocked emails reduces time spent for I.T. to release emails.
Recommendations to others considering the product:
I highly recommend it.
Great product that helps stop spam and impersonation attempts
What do you like best about the product?
One of the best features of this product is, it cuts back on the number of spam emails users receive. Mimecast looks at all emails that come and if it finds ones that are spam or looks to be spam, Mimecast places it on hold. You can set it up so you get a report of what emails Mimecast thinks are spam. Rather than reactive the emails, you will get a report. From that report, you can release the email and view or ignore it because it's spam.
What do you dislike about the product?
One of the downsides is, you really need to fine-tune some of the settings. Mimecast has great guides to help set the features, but sometimes it can be overwhelming with information. When in doubt, as the support team. They can help you work through the problems.
Another issue, some emails will get caught by the filter and they are time-sensitive (code expires in 15 minutes type of email) and users will forget that you can release emails by login into Mimecast.
Another issue, some emails will get caught by the filter and they are time-sensitive (code expires in 15 minutes type of email) and users will forget that you can release emails by login into Mimecast.
What problems is the product solving and how is that benefiting you?
Less spam and fewer impersonation attempts
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