We are not resellers. We are utilizing it. We come from consulting firms, providing it to customers along with services, operational support, implementation support, and more. It involves various users in our organization.

I find it to be good. The solution is cloud-based with the latest inspection engines, which I find to be amazing. We are less dependent on data centers and device management, which reduces our efforts significantly. 

It improves our device management, data center management, and updating devices. We need fewer engineers for this management, and it reduces time and efforts for data center management, device upgrades, and IT support.

There is not much room for improvement. We are users and operational engineers, so we might not have the insight that solution providers have when they compare different solutions. They might be able to identify if something is missing with Zscaler.

I have been using it for three years now.

I would rate its stability as a ten out of ten. It is very high, and it is good.

It is instant and very flexible according to requirements.

Customer service is good, you could say. I would rate it a nine out of ten. Sometimes, support takes time since the solution has some bugs that need fixing.

Positive

We did not evaluate other options before choosing Zscaler. It was proposed, and we used it.

The initial setup is easy and user-friendly, engineer-friendly, and environment-friendly.

There is nothing announced. It is a third-party issue.

The ROI is good.

We did not evaluate other options; this was proposed, and we used it.

I recommend the solution. It's amazing. I would rate it a nine out of ten.

We primarily use Zscaler SASE as a web filter to have secure internet connectivity for all our endpoints, users, and branch offices. The agent installed on all endpoints controls individual internet access, ensuring that only approved sites and applications are available for end users. It also blocks access to any website identified as a threat or security-compromised. Additionally, it is used to enable zero trust network configuration, allowing users from their homes to connect to Zscaler Zero Trust network using Zscaler private access component.

Zscaler has positively impacted our organization by providing a seamless configuration for remote access needs. Our employees are satisfied with the accessibility, as it eliminates the need for a VPN, allowing users to access required resources from anywhere seamlessly. This enhances user experience significantly.

The most valuable features of Zscaler SASE include web filtering, application control, and the private access configuration. The private access configuration is particularly valuable as it allows user-based access control, limiting access to only what is needed for specific users and applications.

The connectivity monitoring part should be included in the core license without any extra charges. As a user, I should be able to see how seamlessly end users are connecting, but currently, this feature is an add-on that requires an additional license fee.

I have been working with Zscaler SASE for approximately over a year now.

The stability of Zscaler SASE has been rated an eight out of ten. There have been issues with some of the edge networks where users were unable to access the internet, which is why it's not rated higher.

The scalability of Zscaler SASE is rated a ten. As an agile cloud solution, it is easily scalable by adding licenses. However, since we are not a company that frequently adds a lot of users, scalability is not a primary concern for us at this point.

Customer service and support have been excellent. We typically raise a call via email or using a portal, and the support we receive is very seamless and timely within the SLA. They have been very supportive and provided the necessary solutions and clarifications.

Positive

Before Zscaler, we evaluated other solutions such as Netskope. We chose Zscaler due to its stability and the product roadmap, which were far better.

The initial setup was somewhat complex due to the need to review and tweak the network configuration, particularly for legacy networks. However, these challenges were resolved through collaboration with multiple vendors and internal teams.

For deployment, vendor support included two or three resources. Internally, we had one person handle the deployment via Microsoft Intune, and additional internal team members assisted with testing and rolling out to around 2,300 users. In total, there were three people from the vendor and three from our side, although the internal resources were not dedicated full-time.

The pricing of Zscaler SASE is quite high, rated at nine out of ten.

We considered Netskope before deciding on Zscaler.

I'd rate the solution nine out of ten.

In Qatar industries, the legacy systems like the Bluecoat Proxy is still being used, these solutions work at a limited capacity. For instance, one of our organization's customers is in the Oil & Gas transportation business with tankers, if a company like them wants to deploy a proxy solution, physical proxy deploy is very complicated for such companies, therefore our organization proposes a cloud proxy solution to them like Zscaler DLP. 

There are several cloud proxy solutions in the market, but Zscaler DLP provides the lowest latency rates due to the presence of global enforcement nodes in the solution. Whenever a potential customer approaches our company, which has a large workforce, has offices distributed across a wide geography and is in need of a cloud-based solution, we suggest Zscaler DLP for comprehensive global control. 

The in-line DLP feature is one of the most vital features of the solution. Data security is a global concern, like in Europe there is the EDPR, while Qatar has its own data protection laws, so at our organization while data gets classified using different tools like Boldon James, security control in transit remains a concern so the in-line DLP policy is a valuable feature in Zscaler DLP that remains absent in most other products. Zscaler DLP takes care of the security when data is in motion. 

The technical team in our company suggests there are some performance issues with the solution once the module addition begins. For instance, suppose I am using Zscaler Internet Access, and the connectivity speed is excellent, but the moment I start integrating some add-ons like DLP, then the solution considerably slows down in functionality.

But I believe the aforementioned instance or scenario is acceptable because an initial data check gets performed upon integration and it probably can be solved by the vendor through some alterations in the architecture. The set of features provided by Zscaler DLP is enough for the market in which our company operates. 

I have been using Zscaler DLP for two and a half years. 

I would rate the stability an eight out of ten. It's a highly stable solution. The product consistently functions all the time, but it slows down a couple of times when a large-scale data transfer is being processed that involves multiple policy checks. 

Zscaler DLP almost never crashes, and when it does rarely, it's very specific to the customer environment. When some changes are made to the deployed product upon the customer's suggestion, initially, some instability arrives, which is then fixed through fine-tuning. 

I would rate the scalability an eight out of ten. The Zscaler DLP is extremely scalable and we have experienced it hands-on in our organization. One of the customers of our company was beginning operations in the Philippines, and they were already using Zscaler DLP in other locations like Kuwait and Jordan; they asked us to increase the license numbers and deploy the same Zscaler DLP solution for their Philippines location as well, the entire process was smoothly completed by our team.

I believe the downscaling of the solution is as easy as upscaling. Around 80 to 90 customers of our organization are using Zscaler DLP. The customer portfolio of our company for Zscaler DLP comprises 20% government enterprises, 60% are medium-scale businesses, and the rest are small-scale businesses. 

The customer support team has been responsive enough to our organization's queries in Qatar. In our company, we had to reach out for customer support on very few occasions. I would rate the tech support an eight out of ten. 

Positive

I would rate the initial setup an eight out of ten. Our organization implements the setup operations and transitions of Zscaler DLP for each customer. Rarely the deployment team of our company has faced some challenges, but it has been due to the unique customer environments, server placements and connection requirements.

About 95% of the deployments have been carried out in our organization without any obstacles. Our organization always deploys Zscaler DLP on the cloud. 

It's an affordable solution. I would rate the pricing a six out of ten. Once after deployment, you start bundling up additional components, the cost significantly increases. When compared to the cost of a competitor solution and the quality of Zscaler DLP, the price of the solution is justified.

Some customers who are familiar with other product environments of Palo Alto or Cisco might find Zscaler DLP a bit expensive when looking at it from an environment compatibility or opportunity perspective. 

For companies that have operations across the globe, it's crucial for them to have the same set of data security controls and measures across all locations; Zscaler DLP helps in such implementations. For instance, if there are certain enforcement policies or data security norms implemented for the headquarters of an organization, Zscaler DLP allows a professional to just copy the implemented policies of one location to another, irrespective of the site members or users.

Overall, I would rate the solution an eight out of ten. I would advise others to perform due diligence before directly adopting the product, but just because the product is the market leader doesn't mean it will fit perfectly into every environment.

I always analyze the customer's requirements and existing environment before proposing the best solution. If integrating Zscaler DLP into a Palo Alto environment will create difficulties, then it's better to choose a solution from Palo Alto. 

We are using Zscaler Zero Trust Exchange for its Zscaler Internet Access service. It provides web security, DLP, data protection, prevention, and lots more features.

It has improved our organization’s working process and efficiency.

It has some good data security and WIP features, providing secure Internet access. We get seamless access with our agents and users. It has some fantastic hardware. They have AI-powered integration with in-built features for the scheduler. It provides security and is connected to manage the security level, which is good.

The solution needs to improve a lot of aspects.

I have been using Zscaler Zero Trust Exchange for more than one year.

I don’t contact the support, but my team usually does.

Previously, I used Citrix.

The initial setup was straightforward. It took almost three months to deploy, but it was smooth.

Overall, I rate the solution a nine out of ten. 

It ensures a secure online environment for our users, irrespective of their location. By routing all internet traffic through the Zscaler Cloud, users can browse safely, shielded from malicious content. Whether connected from the office or home network, Zscaler enforces our defined policies consistently.

Using ZPA VPN users can connect to internal Network in secured way. 

Our users experience a safe and secure internet connection, whether they are in the office or connecting via their home Wi-Fi network or a public network. The Zscaler policy governs their internet access consistently, eliminating the reliance on individual IPs.

We utilize a shared security VPN for users to establish a connection between their devices and the Zscaler Cloud, enabling them to access the office network. This secure connection allows users to connect to the Zscaler VPN and access the resources on the office network, making it a highly valuable component of our system.

Occasionally, issues arise particularly for government websites accessed by numerous users from all over country using Zscaler IP Range. This can trigger false positives, causing certain IP ranges to be perceived as a security threat or associated with malicious activities, resulting in blocks. In such instances, we often find ourselves waiting for the block to be lifted or having to engage with the concerned website administrators. This is where Zscaler's expertise becomes crucial in addressing false positive blocks, as these incidents might not necessarily indicate malicious intent but could be errors affecting access to the platform. Zscaler need to look into the solution, how Traffic getting generated towards such websites should not cross the threshold level of traffic getting generated from certain Zscaler IPs and getting resulted in block mode situation.

We are using it for more three years.

It demonstrates overall stability and effectively upholds the smooth functioning of the entire infrastructure. We haven't encountered any issues with it. I would rate it nine out of ten.

In terms of scalability, our current setup is sufficient for our needs. We have a user base exceeding ten thousand. It's a ubiquitous tool for everyone in the business. Nearly all users utilize it for internet browsing every single day. I would rate it nine out of ten.

The technical support team effectively manages and provides robust support for the solution. I would rate it eight out of ten.

Positive

I used Websense before, but Zscaler maintains consistent policies whether users are in the office, at home, or in public places, offering a more convenient experience.

The initial setup process was time-consuming and encountered issues, particularly with logs. Although I wasn't present during the setup, it has been reported that significant time and numerous challenges were involved. On a scale of one to ten, I would rate it five.

The deployment itself didn't take much time, but the challenge arose in identifying and resolving issues faced by numerous users. It took considerable time to pinpoint these issues. Maintenance is handled with support directly from Zscaler, and our existing security admin team oversees the management of both Zscaler Cloud and their skills.

We have observed a return on investment in a stable setup, ensuring secure internet access for users and instilling trust in the solution.

I would recommend anyone contemplating this product to carefully consider it. They can evaluate and explore the solution by taking a demo to better understand the technology. Once satisfied with the demo, they can proceed with rolling out the solution. Overall, I would rate it eight out of ten.

We use the solution to build zero-trust networks. We use it to block everything except the trusted URLs. We get a bunch of URLs from the customers, whitelist them in the solution, and everything else is blocked automatically.

An URL must be whitelisted for users to access it. When a customer tells us they need a particular URL, we analyze it and send it for approval. Once it is approved, we whitelist the URL for the user. The solution is useful for zero-trust and DLP.

The UI is easy to use. All the options are accessible.

The product has limited features. We only have the option to monitor URLs and HTTPS logs. The tool must provide IP-blocking features.

I have been using the solution for more than three years.

The tool is stable. For the past three years, I haven't seen it break down. I rate the stability a ten out of ten.

I rate the tool’s scalability a seven out of ten. When we search for logs, it doesn’t take much time. It’s quite fast, even if we have a lot of logs. We use more than 1000 URLs in a day. Getting the logs in real-time is quite important. Four of our customers are using the solution. We have 30,000 to 40,000 users.

I have used Symantec DLP.

The engineering team sets up the tool. We use the tool to analyze user behavior during incidents. We can see whether URLs accessed by the users were approved by the organization.

The product is a bit expensive.

We take support from Zscaler and provide the service to our clients. We are partners. People who want to use the product must explore the options. We can do multiple things for a single URL. We can restrict URLs to only access the GET request or POST request. We can do HTTP control and SSL inspection. We can also access the threat intel. We can look up a URL and get the details in real-time. Overall, I rate the tool an eight out of ten.

Zscaler Private Access is used for private data. You need to deploy Zscaler Private Access to put security and internal network after you build your application. The solution is used when you build an application and want to provide services to the public.

The most valuable features of Zscaler Private Access are reliability, scalability, and availability.

Zscaler Private Access needs to improve its collaboration with applications without compromising security. The solution needs to improve native security, seamless protection, and user experience. Users should be able to access the solution anytime, and it should be made easy to install and easy to understand.

Zscaler Private Access needs to improve its customization.

I have been using Zscaler Private Access for two years.

Zscaler Private Access is a stable solution.

I rate Zscaler Private Access an eight out of ten for stability.

The solution’s scalability is very good.

The solution’s technical support is good.

The solution's initial setup is a little bit difficult and depends on your architecture knowledge.

The solution's deployment time depends on the infrastructure, the number of computers, and the number of employees.

Zscaler Private Access can be an expensive solution, depending on the license type you will purchase.

Zscaler Private Access is deployed on-cloud in our organization. I would recommend Zscaler Private Access to other users.

Overall, I rate Zscaler Private Access a nine out of ten.

It’s a SaaS platform. It enables enterprise security and provides the advantage of SaaS applications while protecting our valuable digital assets from cyber threats.

The product provides a seamless user experience. It provides enhanced security, SSO login, and real-time visibility. Data protection is fine.

The product is not reliable. ZTNA must be improved. It is slow sometimes. It is unreliable. It’s lengthy to troubleshoot.

I have been using the solution for two years.

The tool is stable. There are no vulnerabilities. Everything works well. It provides real-time threat updates and monitoring.

The tool is scalable. Almost 60 to 70% of the people in my company are using the solution. Our entire network is on Zscaler.

Technical support is good. When we raise an incident, the team provides support immediately. Support depends on whether we have a normal license or a premium one.

We were using other platforms like McAfee before. We switched to Zscaler because we needed a solution that is easy to handle, deploy, and monitor. We needed real-time monitoring.

The solution provides ease of deployment. We do not require any physical appliance. We must have an understanding of the technology. There are two tunnels. We must know which tunnel is which tunnel will secure our network better.

The solution is deployed on the private cloud provider Zscaler Private Access and the public cloud provider Zscaler Internet Access. It is easy to deploy the tool on any cloud like AWS and Azure.

I recommend the product to others. The reliability and monitoring features must be improved. The traffic flow is slow sometimes. Overall, I rate the tool an eight out of ten.

I primarily use it for conducting security incident investigations and generating security reports. It serves as a valuable tool in analyzing and responding to security events, and its capabilities are instrumental in producing comprehensive reports on the security status of the network.

It proved to be invaluable in addressing our challenge of not having a rigid perimeter. With employees working from various locations, the need to move away from VPN reliance became apparent. Following thorough assessments, we opted to continue using it as our cloud Web Access solution.

It stands out for its seamless integration with various security solutions, such as EDR, SOAR, etc. The implementation process is straightforward, requiring minimal ongoing maintenance. The desktop agent enhances endpoint protection against zero-day vulnerabilities, providing a safeguard until patches are released. Its adaptability extends beyond a single solution, allowing integration with different models and solutions. The alert detection system and additional security features add an extra layer of appeal. The flexibility to start with one aspect and expand within a single vendor is advantageous. The agent's versatility is notable, used for digital experience monitoring to collect valuable endpoint metrics for troubleshooting. The security browser function distinguishes between known safe sites and potentially suspicious ones, ensuring a secure browsing experience. Unfamiliar websites are run in the Zscaler Cloud, isolating them from the endpoint and preventing potential phishing or malicious scripts from reaching the user's device.

Occasionally, there are certain delays in report generation. Clicking on a link, I found myself waiting for an unpredictable duration—sometimes as long as thirty seconds to a minute—until the report was ready.

I have been working with it for over a year.

There have been instances where certain software or applications on the user side didn't work smoothly. This posed an additional onboarding challenge, requiring collaboration with technical support to analyze logs, generate reports, and identify necessary exclusions or policies to rectify the issue. Once addressed, the applications resumed normal functioning.

It's highly scalable, and I frequently receive notifications about new data center expansions. With around five thousand endpoints, I am not aware of any problems that have been discussed as requiring a change of solution.

I gained access to the web console, and within an hour, I comprehended its capabilities, which I found appealing. Beyond predefined reports, the platform enables users to retrieve any imaginable information. Creating a visual search request is a straightforward process, delivering the required data through a user-friendly interface.

The implementation has effectively addressed numerous challenges related to ensuring a secure internet connection for users.

When we conducted assessments, Cisco and Microsoft were also considered. However, at that time, Cisco was in the initial stages of developing their solution, and Microsoft had just released their web security gateway.

When making a decision, choosing a market leader is often advisable. While the initial cost may be slightly higher, the long-term savings in both time and money, as well as the reduction in operational costs, often outweigh the investment. Opting for a leading product can also mitigate potential issues and challenges that might arise with newer or less-established alternatives. Overall, I would rate it eight out of ten.

This is the primary Private Access solution, the VPN solution.

Zscaler brought a new concept to the world or to the networks, basically introducing the zero-trust technologies of the product to bring in the buzzword about it and then make it a norm or create it as a norm. 

So, this is a product that can give you zero trust when it comes to the VPN solution compared to the legacy VPN. So, it has become a mandate to manage.

Zscaler Private Access does not currently offer the ability to assign static IP addresses, which are necessary for supporting telephony or backend communication. 

While Zscaler supports client-initiated connections, it does not support server-initiated connections. This is a feature that Zscaler may consider adding in the future.

I have been using this solution for a year. 

It is a stable solution.

It is a scalable solution. We have around 5,000 end users using this solution.

The customer service and support are okay. I am not a fan of the service. 

The response time is long, and the willingness is lacking. They are not eager to support.

Neutral

My company used Pulse Secure and SonicWall.

With the zero-trust concept coming in across the secure, we wanted to try out Zscaler and see whether it worked well for our organization. So that's the reason we switched to Zscaler. 

The initial setup was easy. 

With the VPN solutions that sort of pretty much expensive.

I would recommend using the solution. I would rate it around eight out of ten because it is a good product. I don't have any major concerns as such. 

The competition is not up to the level; Netskope is doing well. Palo Alto and other products have just launched their products within the previous two or three quarters, and the market is yet to try their tech work, but Zscaler is a tested product, and it is doing good.