Primarily we are using Prisma Cloud (Annual Contract) for the CNAPP perspective, where we are getting knowledge about vulnerabilities from the workload, code repositories, CI/CD pipelines, and vulnerabilities which are available in our cloud environment.
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Solid Cloud Security Platform with Some Room to Grow
What do you like best about the product?
What I like most is how much visibility it gives us across all our cloud environments. It does a great job detecting threats and keeping things compliant without needing a ton of manual effort. The real-time monitoring and automatic remediation features are super helpful, especially when you’re juggling multiple cloud providers like AWS and Azure.
What do you dislike about the product?
The UI can feel a bit cluttered at times. There’s definitely a learning curve. Also, getting some of the integrations up and running takes more trial and error than I’d like - more documentation or guidance would go a long way.
What problems is the product solving and how is that benefiting you?
Mainly using it to keep our cloud environments secure and compliant. It helps us catch misconfigurations early, monitor container workloads, and stay aligned with standards. Basically, it’s our go-to for cloud security posture management.
Has improved monitoring processes and provides effective dashboarding and reporting features
What is our primary use case?
What is most valuable?
The reporting, dashboarding, and filtering capabilities which provide reports we can present to our senior staff are the most helpful features of Prisma Cloud (Annual Contract).
As of now, all the features we have checked are sufficing our requirements. It is quite a stable tool and easy to handle. Its dashboard and UI are very user-friendly regarding how Prisma Cloud (Annual Contract) has improved our monitoring processes.
What needs improvement?
This could be one input that its pricing could be adjusted with respect to other competitors regarding any new features that could be added or improvements to be made in Prisma Cloud (Annual Contract).
For how long have I used the solution?
I have been working with Prisma Cloud (Annual Contract) for approximately 18-19 months.
What was my experience with deployment of the solution?
It requires fine-tuning with other third-party integrations. Small tweaks need to be done, and this has to be done for other tools as well, which indicates deploying Prisma Cloud (Annual Contract) required some customization.
It depends, as it is quite a subjective matter regarding how long the deployment process takes. With someone having knowledge of the tool and integration, it should not take more than two to three days.
Deployment is quite easy. It just requires authentication. If you provide correct authentication, it works on the fly. We are not having any issues with the deployment process of Prisma Cloud (Annual Contract).
How are customer service and support?
The support we have raised was mostly related to gaining more knowledge rather than troubleshooting issues. I am satisfied with the quality of support I received from Prisma Cloud (Annual Contract).
I would rate the support from Prisma Cloud (Annual Contract) as nine because there is always scope for improvement.
How would you rate customer service and support?
Positive
What other advice do I have?
I was doing work with the Web Application Firewall for research and technical comparison. Currently, I am working with the top products in Gartner for research.
We are using multiple tools and relying on native tools as well. My prime criteria for research is to compare the native tools with the exact tools when selecting them for feedback.
The percentage difference in price compared to competitors is around 15-17%. If this price difference were addressed, the reach of Prisma Cloud (Annual Contract) would be greater, potentially capturing more of the lower segment.
Currently, we are in the exploration phase and not actively using it, but while exploring it, we will be implementing automation as well regarding AI features of Prisma Cloud (Annual Contract).
Overall rating for Prisma Cloud (Annual Contract): 9 out of 10.
Robust multi-cloud security with a minor setup curve
What do you like best about the product?
Cortex Cloud’s unified dashboard brings together real-time threat detection, automated policy recommendations, and detailed compliance reporting in one place. Its seamless integrations with AWS, Azure, and popular SIEM platforms meant we were ingesting logs and acting on alerts within hours, not days. The customizable alert rules and intuitive visualizations have helped our team rapidly pinpoint anomalies and reduce manual review time by over 40%.
What do you dislike about the product?
The initial onboarding can be time-intensive—there’s a lot of policy fine-tuning required before you hit “optimal” settings, and some advanced modules (like custom indicators) lack step-by-step guides. The UI also feels a bit cluttered when monitoring many workloads simultaneously, and usage-based pricing can escalate quickly for larger environments unless you carefully manage data ingestion.
What problems is the product solving and how is that benefiting you?
Cortex Cloud solves the core challenges of securing dynamic, multi-cloud environments by unifying visibility and controls across AWS, Azure, and GCP into a single console, automating threat detection and triage with machine-learning analytics that reduce false positives by roughly 60%, enforcing real-time policy orchestration to eliminate configuration drift, and generating continuous, audit-ready compliance reports. As a result, we halved our mean time to remediation, reclaimed over 20 analyst-hours per week from manual log-sifting, maintained 100% compliance, and scaled protection across more than ten cloud accounts without adding headcount.
Streamlined and intelligent cloud security
What do you like best about the product?
I like that it has AI integrated into it which saves lots of time. And its also great that is has protective barriers and unified dashboard for ease of use.
What do you dislike about the product?
At first the UI is a little overwhelming with its depth of features. Initial setup was a bit difficult for me and licensing can be a bit complex which can slow down productivity.
What problems is the product solving and how is that benefiting you?
Cortex Cloud is helping us unify our cloud security operations and housekeeping across different enviorments. Its helping us with CSPM, runtime threat detection, and automated responses. It also helped us reduce our alert fatigue and the AI has helped us improve our productivity for fixing our issues.
A complete security solution for cloud environments, ideal even in the study phase.
What do you like best about the product?
Although I haven't used it in a real production environment, I have had the opportunity to study and explore Cortex Cloud thoroughly in lab environments. What caught my attention the most is the way it centralizes security for different cloud platforms like AWS, Azure, and GCP. The interface is very clear, and the alert and policy system makes it easy to understand how to detect threats and misconfigurations. I found it very useful for automating incident responses and for visualizing the security status in a graphical and detailed way. I believe that for any security team, having a tool like this is a great advantage.
What do you dislike about the product?
From my experience as a student, the most complicated part was getting familiar at first with all the modules the platform offers. It has many advanced features and, although that is a strength, it can make learning a bit slower if you don't have prior experience with cloud security solutions. I noticed some examples that weren't very clear, which I had to read many times.
What problems is the product solving and how is that benefiting you?
One of the problems is that it can be complicated at first; it takes time to understand it well and adjust the alerts so they are not excessive. It also depends a lot on having a good connection.
This has benefited me because it forced me to learn more about automation and incident analysis. Now I have more control over the security tools and know how to make the most of them in real situations.
This has benefited me because it forced me to learn more about automation and incident analysis. Now I have more control over the security tools and know how to make the most of them in real situations.
Cortex Cloud handles large volumes of data efficiently.
What do you like best about the product?
Real-time collaboration features, access control, and user management make it effective for multi-user environments.
It supports integration with major cloud providers, databases, and analytics tools, offering flexibility across tech stacks.
It supports integration with major cloud providers, databases, and analytics tools, offering flexibility across tech stacks.
What do you dislike about the product?
New users may find the platform complex at first, especially when configuring custom workflows or integrating with external APIs.
Pricing may be steep for smaller teams or startups, particularly when scaling up storage or user seats.
Pricing may be steep for smaller teams or startups, particularly when scaling up storage or user seats.
What problems is the product solving and how is that benefiting you?
Cortex Cloud helps solve the challenge of managing and automating complex data workflows across distributed teams. By centralizing data operations, it reduces the need for manual scripting, improves visibility into pipeline performance, and accelerates deployment cycles.
Cortex Cloud is lightweight and compact, very ease of use
What do you like best about the product?
It is incredibly effective for teams managing distributed systems or IoT devices and allows both beginners and advanced users to manage complex workflows without a steep learning curve.
What do you dislike about the product?
Some users might also find the custom alerting and automation tools limited, compared to other leading platforms. The pricing isn’t very transparent, especially for enterprise-level use, and the billing model could benefit from more clarity.
What problems is the product solving and how is that benefiting you?
Its integration with popular DevOps tools and solid documentation makes onboarding relatively smooth. I particularly appreciate the role-based access controls and the ability to monitor system health across various environments in a single dashboard.
Feedback for Cortex Cloud
What do you like best about the product?
What I like best about Cortex Cloud is its seamless integration of scalable infrastructure with real-time data processing, enabling rapid and reliable application deployment.
What do you dislike about the product?
What I dislike about Cortex Cloud is that its learning curve can be steep for new users due to complex configuration and limited onboarding documentation.
What problems is the product solving and how is that benefiting you?
Cortex Cloud is solving the problem of managing scalable, event-driven microservices by providing a unified platform for real-time data processing, deployment, and monitoring—benefiting me by accelerating development cycles, reducing operational overhead, and improving system reliability.
Once You’re Set Up, It’s a Game Changer
What do you like best about the product?
We’ve been using Cortex Cloud for a few months now, and it’s honestly been a game changer for how we manage service ownership and operational maturity across teams. The service catalog gives us a clear, centralized view of our microservices, including who owns what and how each service stacks up against our internal standards.
One thing I really like is the scorecard system — it helps us track things like SLO compliance, runbook links, and security checks in a way that’s visible and actionable without adding process bloat. It’s made some of our security and compliance reporting way easier.
Setup took a bit of effort, especially getting all the integrations in place, but once it’s up and running, it’s low-maintenance and easy to keep updated. We’ve tied it into GitHub, PagerDuty, and some of our CI tools, and the visibility it gives us is solid.
If you’re trying to get more structure around service ownership, or just reduce the back-and-forth between engineering and ops, Cortex is definitely worth looking into.
One thing I really like is the scorecard system — it helps us track things like SLO compliance, runbook links, and security checks in a way that’s visible and actionable without adding process bloat. It’s made some of our security and compliance reporting way easier.
Setup took a bit of effort, especially getting all the integrations in place, but once it’s up and running, it’s low-maintenance and easy to keep updated. We’ve tied it into GitHub, PagerDuty, and some of our CI tools, and the visibility it gives us is solid.
If you’re trying to get more structure around service ownership, or just reduce the back-and-forth between engineering and ops, Cortex is definitely worth looking into.
What do you dislike about the product?
Cortex Cloud offers a lot of value, but getting started can be challenging. The setup process, especially around configuring integrations and defining scorecards, isn’t exactly plug-and-play—it requires a good amount of upfront effort and familiarity with your internal systems.
In terms of flexibility, some areas like scorecard customization or UI tweaks feel a bit limited unless you reach out to their support team. For organizations with unique workflows, this can slow down full adoption.
Also, the pricing structure isn’t very clear upfront, which makes it harder to evaluate the platform without going through a sales cycle.
That said, once it’s properly configured, it becomes a really effective tool for driving service maturity and visibility across teams.
In terms of flexibility, some areas like scorecard customization or UI tweaks feel a bit limited unless you reach out to their support team. For organizations with unique workflows, this can slow down full adoption.
Also, the pricing structure isn’t very clear upfront, which makes it harder to evaluate the platform without going through a sales cycle.
That said, once it’s properly configured, it becomes a really effective tool for driving service maturity and visibility across teams.
What problems is the product solving and how is that benefiting you?
Cortex Cloud has helped us get a much clearer handle on service ownership and operational standards across all our microservices. Before we started using it, it was tough to track who owned what and whether services were meeting basic requirements like SLOs, documentation, or alerting.
Now, we can see everything in one place, and teams have much more accountability. The scorecards make it easy to spot what needs attention, and we’re spending less time chasing down info or doing manual checks. It’s also made it easier to keep teams aligned on best practices and maintain a higher level of consistency across the board.
Now, we can see everything in one place, and teams have much more accountability. The scorecards make it easy to spot what needs attention, and we’re spending less time chasing down info or doing manual checks. It’s also made it easier to keep teams aligned on best practices and maintain a higher level of consistency across the board.
Intuitive. Helpful staff
What do you like best about the product?
Other than the ease of use the helpfulness of staff. Never had an issue staff cannot resolve, when I message their support they are quick to assist and usually have the answers first time round
What do you dislike about the product?
There isn’t much I actually dislike but if I had to pick anything it would probably be the fact that I’d want more features I guess. Nothing in particular as it does the job I require.
What problems is the product solving and how is that benefiting you?
We run this alongside other products and it provides us the ability to monitor our cloud data and ensure this is secure and complices with the compliance policies we have setup.
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