What do you like best about the product?

Very easy to get setup on the platform. Intuitive interface and user experience. App works well, though not as robust as the web platform.

What do you dislike about the product?

It always takes me more clicks to find where to set up a new search than necessary. Probably me just not being in the tool every day but that's the least intuitive experience I've had.

What problems is the product solving and how is that benefiting you?

Meltwater has allowed us to begin measuring our earned media strategy. we're able to build out targeted lists for media releases and seamlessly get these into the inboxes of reporters. We've also used Meltwater for PR and media monitoring during crisis scenarios to ensure minimal brand impact.

What do you like best about the product?

Meltwater is extremely helpful in monitoring issues important to projects in real-time and finding related information. Customer service is extremely attentive and helpful as well.

What do you dislike about the product?

Sometimes Meltwater doesn't catch all of the news articles relevant to my searches and they are missed. The Inability to search on Facebook is also not ideal.

What problems is the product solving and how is that benefiting you?

Meltwater helps our business find and monitor important information for our clients and gives us a tangible way to share the results of our searches with them.

What do you like best about the product?

Meltwater is intuitive to use and the customer service is unmatched.

What do you dislike about the product?

There is not much I dislike about Meltwater, the platform is meeting my needs, currently.

What problems is the product solving and how is that benefiting you?

Meltwater allows us to use one tool to accomplish many daily public relations tasks including media monitoring , reporting, competitive analysis and building tailored media lists. It allows us to streamline our work and quantify our efforts in a meaningful way for our clients. Meltwater is easy to use and the customer service has allowed us to feel confident in leveraging the tool to its potential.

What do you like best about the product?

User-friendly platform and complete databases of journalists. Great media coverage globally

What do you dislike about the product?

Limitations on social media posting. Not Linkedin included

What problems is the product solving and how is that benefiting you?

N/A

What do you like best about the product?

The ease and breadth of the searches and the intuitive interface

What do you dislike about the product?

Links that don't pertain to my search, the new look of the keyword search page

What problems is the product solving and how is that benefiting you?

Filling out our weekly reports, which make our clients happy

What do you like best about the product?

The platform seemed to deliver daily "monitoring" alerts on a daily schedule as promised. While they were not worth anything to our organization, the emails did come every day as promised.

What do you dislike about the product?

As a product/platform, Meltwater was an overpriced, worse alternative to Google alerts and provided no semblance of quality monitoring results for our organization. Their reputation monitoring tool returned highly unrelated results from a majority of click-bait, AI-generated SEO websites. I can't think of how many times our team would look at the "alert" emails and laugh at both the quality of the results followed by the obscureness of the websites it was pulling content from. Separately, we set up basic Google Alerts along with Hootsuite and a handful of other free/inexpensive social media monitoring alerts, and the info from there was far better in quality and delivery than what we had received from Meltwater.

In fairness, Meltwater was deployed by legacy employees who did not have a full breadth of understanding of the platform's purpose or potential. However, it appears that there was minimal, if any, implementation and launch support and/or validation from the Meltwater team that the monitoring results were what we were looking for.

From a services/support/client success perspective, this is where the disappointment continues. Despite messaging our "client success manager" of our desire to not renew and cancel our subscription, we continued to receive a mix of promotional and reengagement emails and outreach. It got to a point where we asked our "client success manager" to please disable our instance of the platform so our team would stop receiving the useless alert emails that were filling up our inboxes. Despite several emails, our CSM never replied to the emails or heeded our request to disable our account. We later interacted with the online chat support to work with a human being to deactivate our account. This time, we were told that our request would be passed on to the appropriate team members and acted upon immediately; however, nothing ever happened. We eventually found the email of a "managing director" for client success and forwarded the response. They finally responded and said we had to participate in an exit interview before they would formally close our account. We politely declined given the back and forth that had already taken place and asked for our account to be disabled/terminated. After several weeks, this has still not been addressed, and the "managing director" has not responded to any emails since.

How you treat your clients when they leave you should be the same as how you treat them the day before they sign with you. It's disappointing to see a company respond (or not respond) to such a basic ask.

What problems is the product solving and how is that benefiting you?

They're not really helping solve any problems as they don't respond to emails or asks for help. Our inboxes keep getting filled with unhelpful emails; although, we now have them forwarded to spam.

What do you like best about the product?

Our team loves the reporting and scheduling functions MeltWater has to offer. We can track our social media insights all in one place, and create/automate custom reports.

What do you dislike about the product?

We would like to see the ability to track NPS more clearly. We are currently using the sentiment score as our NPS. A weekly and quarterly true NPS score would be very beneficial to our company.

What problems is the product solving and how is that benefiting you?

We are now able to schedule social media posts for all social platforms from one place. The ability to draft, schedule, gain approvals, and publish posts in one platform is huge.

What do you like best about the product?

The online reputation management is the main requirement for using the tool, & it does the job flawlessly, providing instant alerts about our mentions via email.

What do you dislike about the product?

It requires a learning curve to set it up properly for efficiently working, rest all is good with it. I think if the team can set up from their own end by understanding the client requirements, nothing like it.

What problems is the product solving and how is that benefiting you?

Immediate alerts about our brand mentions, & also we do competitor tracking by the same. We are the 1st ones to know industry happenings & that gives us an added advantage.

What do you like best about the product?

We love Meltwater's support program most for its exceptional quality and convenience. From generating reports on audiences needed for creating proposals or enlightening new projects, it delivers deep insights with a much longer historical track record than many competitors at an unbeatable price point. Account managers are available 24/7, quickly responding to our queries and requests. Indeed, they provide us with a unique and invaluable tool that quickly enables combining social data analysis with performance tracking analytics! Plus, their software is user-friendly yet highly powerful.

What do you dislike about the product?

I prefer having to contact team members for changes that I may have yet to make on my own within Meltwater. To ensure this doesn't become a problem, I take advantage of the various training and support options Meltwater provided to learn how best to use the platform.

What problems is the product solving and how is that benefiting you?

Implementing our new reporting mechanism has effectively solved the problem of tracking media and social media references for quarterly reports. Furthermore, by expanding our ability to release press material across more platforms, we have extended the reach of these materials further than ever before.

What do you like best about the product?

I love the multitude of features. Meltwater provides, beyond merely, monitoring social media accounts and groups. It is an invaluable tool for our market research team in helping us investigate trends within a particular market or industry. It also gives us insight into potential consumer woes and needs. Utilizing this platform is much more cost-effective than other primary research approaches while also being incredibly time efficient - like using crowdsourcing without all the stress related to community management!

What do you dislike about the product?

I found Meltwater inadequate for our needs due to its inability to stay up-to-date with a steady news flow. We had no choice but to frequently tweak our searches on the platform, causing major stories and updates to be missed far too often. In comparison, other premium sources or even Google News are cheaper yet much more reliable options - making it impossible for me to endorse this service any further.

What problems is the product solving and how is that benefiting you?

We are using Meltwater to tackle the challenge of collecting, organizing, and tracking news coverage. Previously, our only option was Google for this task, and it often provided unreliable or incomplete results.