Meltwater Suite (UK)
MeltwaterReviews from AWS customer
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Intuitive, comprehensive, all around a great tool!
What do you like best about the product?
I love how intuitive the platform is. I also enjoy the ability to easily place orders or have creators place their own orders. I love that some creators have estimated rates that the platform calculates. I also really like the ability to easily pull reports on any campaign or multiple campaigns at once.
What do you dislike about the product?
I do wish Klear had the ability to sync Gmail more comprehensively within the platform.
What problems is the product solving and how is that benefiting you?
Using less google sheets for Influencer processes. Keeping track of creator content approvals.
Great tool for influencer vetting and getting up to date insights
What do you like best about the product?
it's a great tool to research and discover influenceurs based on several criterias like the location, interests, and followers interests. You can also search by keywords. It gives up to date insights like true reach and engagement rate too for instagram and tiktok and you can see the % of the audience by country and city. Very helpful for my reporting and vetting when presenting profiles to clients.
What do you dislike about the product?
The location tool sometimes doesnt work. For example i'll serach an influencer in Canada and Klear will show me some profiles from the US. Or they're sometimes wrong about the location of an influencer. Someone I know for example who's from BC and they will say he's from the states.
What problems is the product solving and how is that benefiting you?
I can get insights and know if an influencer has real influence. You can detect if a user is buying followers easily because you get to see their true reach and engagement rate. There's also a Klear score associated to each profile.
A Multifaceted Influencer Platform!
What do you like best about the product?
We enjoy the insights function of Klear -- allowing us to see the Influencer's brand history and engagement to see who is the best fit long term. The rating system has been consistent!
What do you dislike about the product?
In the campaign brief section, it would be massively helpful to create "stops" where the influencer can't move on to sign the brief without completing certain information first (address, name, email, product). Extracting the content after the campaigns is slightly streneous.
What problems is the product solving and how is that benefiting you?
Allows us to create a database for separate campaigns - we enjoy that we can keep the influencers, campaigns, and content all in one platform.
Meltwater makes monitoring easy!
What do you like best about the product?
Alerts are timely and thorough especially for news coverage. Dashboards are easy to build and create. Staff at Meltwater are friendly, knowledgeable and helpful.
What do you dislike about the product?
On occasion, Meltwater picks up sites and provides links that are to illegitimate websites. It would be helpful to easily flag them and prevent them from showing up again.
What problems is the product solving and how is that benefiting you?
Easy access to monitoring news and social mentions and sentiment in one tool. Tracking of media placements for competitors.
Klear
What do you like best about the product?
Finding new influences by searching categories
What do you dislike about the product?
Sometimes demographic does not show up. But only for smaller influencers
What problems is the product solving and how is that benefiting you?
Finding new influences, finding campaign and following up results
Software & Customer Support Is Amazing!
What do you like best about the product?
I love that it's an all-in-one platform. It's so nice to have everything under one umbrella.
What do you dislike about the product?
Sometimes there are glitches and things don't function how I should this happens more than I would like.
What problems is the product solving and how is that benefiting you?
Meltwater is always working to be the best. Anything we've asked we've received prompt feedback from our account manager.
It is a nice product/service and is a real time-saver, however...
What do you like best about the product?
It saves time. For me it is like a search engine on steroids and it draws together all the information you might be interested and serves it on a nice easily reachable information filled plate, plus gives the opportunity to analyze it on the go.
What do you dislike about the product?
Absolutely limited quantity of searches. If it would be question of 1000 or 10000 searches, I would understand the concern, but in these quantities below 100? I have to prohibit myself using the "slots". The Meltwater academy side is for the basic barebones user, did not learn much yet.
What problems is the product solving and how is that benefiting you?
Search inside the box. I can narrow down and filter the search into information I am looking for. That is the most sought after value of Meltwater. Second, I can save the searches and filters in an easy way.
Great software with room for improvement.
What do you like best about the product?
Technology is always expanding. Reports can be customized. Widgets are great, and I love that you can change colors of some of them. Tagging system and adding missing coverage is easy to use. The Meltwater Academy is very helpful!
What do you dislike about the product?
Database is as up-to-date as other services like MuckRack. I don't like how the private database is seperate and not easy to merge. Renewal time can be stressful and pushy.
What problems is the product solving and how is that benefiting you?
Finding missing coverage, broadcast cover, and keep track of social media conversation. I would like to use it for media relations, but it is not as helpful there as I would like.
Intuitive, but still room to grow
What do you like best about the product?
The amount of different searches you can do on it. Also, the training is very helpful since Meltwater searches can get very complex
What do you dislike about the product?
It doesn't always find everything on the internet under my search filters
What problems is the product solving and how is that benefiting you?
It expedites my searching
The Meltwater team does a great job onboarding
What do you like best about the product?
I like how everything is in one dashboard. It makes it easy to watch all of our different entities and our competitors.
What do you dislike about the product?
So far I don't really have anything that I dislike.
What problems is the product solving and how is that benefiting you?
It lets me know what my competitors are up to and helps see how our own posts perform.
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