Meltwater Suite (UK)
MeltwaterReviews from AWS customer
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What do you like best about the product?
It is very easy to set up all the keywords.
What do you dislike about the product?
It is not so friendly on the display screen.
What problems is the product solving and how is that benefiting you?
Localization of some mentions on Twitter
Lot of useless nice features and criteria differences in the important ones
What do you like best about the product?
Amazing customer service (our account executive deserves 11 out of 10!)
Learning curve is fast, in a few days we were using the platform with a few doubts
Interesting tool if you don't need to analyze or drill down to understand better and detect insights
Learning curve is fast, in a few days we were using the platform with a few doubts
Interesting tool if you don't need to analyze or drill down to understand better and detect insights
What do you dislike about the product?
AI capabilities are at best, questionables. No matter how many times you change the sentiment of a content, it will never learn.
Platform shows specific words as important (in spanish) when they definitely aren't (we have other platforms to compare and work better).
During sales speech we were told that "all the data from Instagram is collected" and we realized after paying that only posts (and not comments) are shown in queries. There is a workaround but it is impossible with the amounts of data we manage.
Sentiment of the content is defined by the content, but sentiment in a wordcloud originated by that same content, is defined by the word itself (you can't change it). So if someone says "Esto no es bueno", you could see a negative sentiment in the content but a positive one in the cloud ("bueno"). We need to download the content, process it and upload it in another plataform (which was not the idea when we payed for Meltwater).
But the most important thing of all: We will never forget when somebody from Engineering after hearing our disappointment said "We have 30,000 clients, most of them satisfied with Meltwater, if you are not one of them, you can always not renew after your contract expires".
Platform shows specific words as important (in spanish) when they definitely aren't (we have other platforms to compare and work better).
During sales speech we were told that "all the data from Instagram is collected" and we realized after paying that only posts (and not comments) are shown in queries. There is a workaround but it is impossible with the amounts of data we manage.
Sentiment of the content is defined by the content, but sentiment in a wordcloud originated by that same content, is defined by the word itself (you can't change it). So if someone says "Esto no es bueno", you could see a negative sentiment in the content but a positive one in the cloud ("bueno"). We need to download the content, process it and upload it in another plataform (which was not the idea when we payed for Meltwater).
But the most important thing of all: We will never forget when somebody from Engineering after hearing our disappointment said "We have 30,000 clients, most of them satisfied with Meltwater, if you are not one of them, you can always not renew after your contract expires".
What problems is the product solving and how is that benefiting you?
We can understand in a glimpse if some topics are interesting or not for the audience
Great Business Intelligence Partner
What do you like best about the product?
It's a very user-friendly platform that enables the extraction and analysis of valuable data for our brand strategies. Its ability to provide historical data and wide-reaching capabilities is fantastic.
The customer service team in LATAM is wonderful, and that makes the tool quite accessible.
The customer service team in LATAM is wonderful, and that makes the tool quite accessible.
What do you dislike about the product?
It would be ideal if they opened up the possibility of API integration to connect with external dashboards and automation models. Additionally, it's important to integrate more data from other social media platforms beyond X to provide greater context.
What problems is the product solving and how is that benefiting you?
Primarily, it is a fundamental tool for understanding the context of the brands we work with and the environment in which they operate by being able to listen to conversations related to them. This has allowed us to strengthen our brand communication strategies and provide our clients with valuable data to make business decisions based on the current context of their audiences.
Excellent insights
What do you like best about the product?
Alerts are the key thing to make us move to meltwater
What do you dislike about the product?
UX seems a little bit old, and also the connection with meta is restricted
What problems is the product solving and how is that benefiting you?
Understand the competitive Landscape and understand brand health
excellent tool for the porpouse that we took
What do you like best about the product?
The facility of the tool for the searches, usability and personalization. high avalability for the use.
What do you dislike about the product?
Some news has not identify in the tool, making that the confiability goes down frecuenntly.
What problems is the product solving and how is that benefiting you?
Than allows to monitor the brands of the company and the risk associate to the bad use.
Great Tool
What do you like best about the product?
Being able to try several listening tools, there's no one with the reliability of Meltwater. Besides the amount of platforms available in a search and also the possibility of use a boolean search and the friendly interface, makes it very trustworthy.
What do you dislike about the product?
Until now I haven't a bad experience with it. Besides some minor issues that the customer support helped to solve almost inmediately, there's nothing wrong after a few months of use.
What problems is the product solving and how is that benefiting you?
The main need is to have a complete understanding of the client reputation, so Meltwater becames very useful to be aware of the mentions in several channels.
Excellent coverage in news reports and RSS feeds
What do you like best about the product?
The daily news report, which is the main tool that we use in our company to be up-to-date of the latest news concerning our projects.
What do you dislike about the product?
Most of the courses, communications and releases are made for people of north america. For instance Social Media Holiday Calendar, which I saw and think its an excellent work, but it would also be nice to have that content on spanish.
What problems is the product solving and how is that benefiting you?
Using Meltwater helps me to avoid having to check every digital newspaper on a daily basis.
very good
What do you like best about the product?
Practical and easy to use, good support, great and easy integration.
What do you dislike about the product?
Maybe the Layout could be more intuitive
What problems is the product solving and how is that benefiting you?
Helping to map our brand
Useful tool for social media listenning
What do you like best about the product?
Initially, MW facilitates the efficient retrieval of data from Twitter and various media publications, simplifying the process significantly. The platform's dashboard is meticulously designed, encompassing a broad spectrum of crucial analytics essential for both monitoring and initiating more intricate research endeavors of our organization. Additionally, MW provides pertinent insights, which are invaluable in accordance with the methodologies we employ for social media listening exercises. The implementation of MW is straightforward and devoid of complexities, which is a substantial advantage.
Within our organization, the utilization of MW is a daily routine, underscoring its indispensable nature in our operational framework. A notable feature of MW is the availability of a proficient support team, ready to assist with any inquiries we may have. The responsiveness and efficiency of the support team significantly enhance the user experience, ensuring any challenges encountered are addressed promptly and effectively.
Within our organization, the utilization of MW is a daily routine, underscoring its indispensable nature in our operational framework. A notable feature of MW is the availability of a proficient support team, ready to assist with any inquiries we may have. The responsiveness and efficiency of the support team significantly enhance the user experience, ensuring any challenges encountered are addressed promptly and effectively.
What do you dislike about the product?
It is regrettable that the functionality for accessing Meta publications on the platform is confined to list-based retrievals, lacking the provision for advanced Boolean searches. This limitation potentially hinders the depth and breadth of data extraction, thereby affecting the comprehensive analysis of Meta publications. Furthermore, there have been instances where the platform's responsiveness was suboptimal, exhibiting a noticeable lag in processing requests.
Additionally, there is room for refinement in the determination of certain analytics. The precision and clarity in the representation of some analytical data could be enhanced to provide a more accurate and insightful understanding of the metrics. The aforementioned refinements are pivotal in ensuring that the platform not only meets the expectations of its users but also excels in delivering a robust and efficient tool for data analysis and results insights.
The download can be sometimes a bit of a hazard when its more than 20K publications.
Additionally, there is room for refinement in the determination of certain analytics. The precision and clarity in the representation of some analytical data could be enhanced to provide a more accurate and insightful understanding of the metrics. The aforementioned refinements are pivotal in ensuring that the platform not only meets the expectations of its users but also excels in delivering a robust and efficient tool for data analysis and results insights.
The download can be sometimes a bit of a hazard when its more than 20K publications.
What problems is the product solving and how is that benefiting you?
MW adeptly addresses the challenges associated with extracting social media data in a context characterized by constrained data accessibility.
A Comprehensive platform with open seas of information
What do you like best about the product?
Relying on a platform that grants access to the vast open sea of research has proven to be an invaluable asset in my routine. This feature allows me to explore a multitude of sources, facilitating comprehensive and thorough investigations across diverse topics. One of the standout qualities is the platform's responsive and efficient live chat support. The prompt assistance provided by the chat team ensures that any queries or concerns are addressed swiftly, contributing to a seamless user experience.
The platform consistently strives for improvement, with recent updates significantly enhancing speed and overall performance. These enhancements have been pivotal, positively impacting the efficiency of my work.Moreover, the commitment to customer experience is commendable, with thoughtful follow-ups and training sessions that facilitate implementation and empower users to maximize the platform's potential.
The inclusion of highly useful graphics and effective entity classifications adds another layer of utility to the platform. These features not only enhance data visualization but also contribute to a more informed decision-making process.
The platform consistently strives for improvement, with recent updates significantly enhancing speed and overall performance. These enhancements have been pivotal, positively impacting the efficiency of my work.Moreover, the commitment to customer experience is commendable, with thoughtful follow-ups and training sessions that facilitate implementation and empower users to maximize the platform's potential.
The inclusion of highly useful graphics and effective entity classifications adds another layer of utility to the platform. These features not only enhance data visualization but also contribute to a more informed decision-making process.
What do you dislike about the product?
The organization of filters and searches leaves room for improvement, making it less intuitive than desired. Similarly, the handling of social connections and monitored pages could be more user-friendly.
Unfortunately, the data derived from social interactions for news and blogs, tends to be a little confuse.
Unfortunately, the data derived from social interactions for news and blogs, tends to be a little confuse.
What problems is the product solving and how is that benefiting you?
Access to diverse information sources with good data visualization and entity classifications. This is crucial to gather insights from diverse platforms, enabling a more comprehensive understanding of the digital landscape.
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