Meltwater Suite (UK)
MeltwaterReviews from AWS customer
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OK - Need to invest more time to learn it
What do you like best about the product?
Media Directory - I like the social media added to reporter profiles.
What do you dislike about the product?
The media directory is not always up to date -- Reporters left, fired or died. It is difficult to navigate and go back and forth -- sometimes oftentimes I have to start searches over -- it is difficult to find lists I created. It would be nice to have a dashboard to find and click on everything I need. Your mobile site is limiting. I wish I could look up reporters on the fly. I thought your representatives at the PRSA event were not interested and not engaging. i went up to them, identified myself as a customer -- and not even a thank you or how do you like the product - I guess they would anticipate what I would say.
What problems is the product solving and how is that benefiting you?
I am helping my clients get in or stay out of the media.
Recommendations to others considering the product:
Its' the best of the rest -- None are perfect or superior but this one is the most reliable
PR director
What do you like best about the product?
rather intuitive
mobile
easy to use
valuable info
mobile
easy to use
valuable info
What do you dislike about the product?
Lots of info to digest; You must be computer and tech savvy; Wish it would have formulas to help build and implement strategies
What problems is the product solving and how is that benefiting you?
how to change the tone on our social media -- benefits range from real-time posts
Happy Meltwater Reviewer
What do you like best about the product?
Ease of listening and responding in real time, Email alerts for negative post clusters, Monthly reports
What do you dislike about the product?
Would like You Tube, Instagram included in monitoring and post scheduling, would like one dashboard for social and PR monitoring rather than two separate logins.
What problems is the product solving and how is that benefiting you?
Meltwater Monthly Pulse reports provide attractive and easy graphs and illustrations to roll-up to executive team. Frees up my time and my team's time that would have been spent creating a presentation each month.
Always more to learn
What do you like best about the product?
The volume of global news captured daily
The presentation of the news entries
the export to excel
heat map
The presentation of the news entries
the export to excel
heat map
What do you dislike about the product?
The elite news sources are not accessible by web crawlers. Missing the highest level of coverage.
What problems is the product solving and how is that benefiting you?
Understanding our elite status means we can identify our peers and collaborate accordingly
Learning that our nonprofit organization is considered best in field
Learning that our nonprofit organization is considered best in field
Recommendations to others considering the product:
Good source for media searches to far corners of the earth. ecognize the media industry is changing and automated systems are working to keep up. Some of the more elite publications are in accessible, but the volume of media hits captured is impressive -- goes long way toward making up for it.
Infinite capabilties and terrific support
What do you like best about the product?
"Yes, we sure can do that!" capabilities and support
What do you dislike about the product?
So many capabilities, so little time to implement. MW Team is very helpful.
What problems is the product solving and how is that benefiting you?
Informing field sales when an Account comments on our brand (project is in development.
Quick tool for finding unauthorized sellers and/or discounters
Seeing all the unpaid mentions of our brand in real time
Quick tool for finding unauthorized sellers and/or discounters
Seeing all the unpaid mentions of our brand in real time
Recommendations to others considering the product:
Jump in and let Meltwater lead the way.
Great experience using meltwater!
What do you like best about the product?
The news agents/feeds and monitoring are incredibly useful to us, as there is a lot happening in our industry. It's helpful to be able to easily stay on top of what's going on.
What do you dislike about the product?
The press release distribution can be a bit quirky sometimes, in that the formatting when using the old digital release system would skew the formatting. Using the order forms for the new system is alright, but it would be helpful to get a digital interface back, so I don't have to rely on a combination of a Meltwater and MarketWired rep to get releases transmitted.
What problems is the product solving and how is that benefiting you?
We use Meltwater routinely for monitoring media mentions on all sorts of things, from our senior leadership, mentions about our company, our competitors, the industry...it's all incredibly useful to help stay on top of what's going on out there!
Recommendations to others considering the product:
While not necessarily intuitive at the start, the training is very useful. Once you jump in, the easiest way to get the hang of it is to just experiment and see what you can do.
Been using the platform for years!
What do you like best about the product?
I like the daily tracking emails so I can stay on top of my clients in the news, user functionality, dashboards and the influencer tool.
What do you dislike about the product?
The dashboard functionality is a little time consuming to set up. For our large clients, it is a challenge to weed out the irrelevant mentions that pop up. Also, ads are pulled into our coverage when we are just trying to find earned media.
What problems is the product solving and how is that benefiting you?
It helps to monitor the conversation around our Clients. Good to compile impressions and see sentiment. Also, we use it for a media database tool for our outreach.
Great for lists and customer service
What do you like best about the product?
Meltwater is great for compiling lists, and we've had a great experience with our contact in NY.
What do you dislike about the product?
It doesn't include the New York Times in the media monitoring.
What problems is the product solving and how is that benefiting you?
Trying to grow the recognition of an international company in the US market. We've found Meltwater is a great way of monitoring how well we're achieving this goal.
The experiece has been truly rewarding, professional, beneficial and productive
What do you like best about the product?
Meltwater has been a wonderful partner. They are quick to respond, and comprehensive and detailed with the answers. Also, It is wonderful working with Patrick Regan. The Islands Of The Bahamas ( BMOT) could not have asked for a better team. When Patrick was not available we always has someone else from Meltwater on hand to work closely with us. Maureen Essien is also great. Our Meltwater package includes many variables for a good value.
What do you dislike about the product?
Absolutely nothing. In the beginning we had some kinks to work out but we were new clients. Patrick knew that he was challenged and he kept resending until we approved and it all worked out. It is getting better and better,
What problems is the product solving and how is that benefiting you?
One year ago we had a scattered media data base. Through meltwater's assistance we have been able to build on that. Also it is important that we see what the media is posting about the Bahamas on a daily basis so now we have access to the Executive alerts and to take it up a notch through a meeting today we will see what the media is saying about some of our competitors and then we can target those influencers to come to The Bahamas. The reports from the wire services are also valuable.
I enjoy the product a lot, the old platform is a tad better!
What do you like best about the product?
I love the media lists and directory (all those functions are awesome) and the outreach tool! LOVE IT -- Also really love the pretty reports you put together for client news mentions and etc.
What do you dislike about the product?
You need to make the outreach tool exactly like the OLD platform -- IT was so easy -- why did you have to update it -- I actually really dislike the new update, you lost the tool to insert a reporters last and first name -- THIS sucked, revert it back to the old platform, the outreach tool that is!
What problems is the product solving and how is that benefiting you?
I am solving not having someone to do mundane and small tasks that suck a ton of time but are necessary aka media tracking and media contact finding. It great to have access to a database and all these awesome tools associated with the platform!
Recommendations to others considering the product:
Please switch the outreach tool to make it like the old platform -- I HIGHLY recommend this -- I loved some of the functions of the old model you did not carry over.
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