Meltwater Suite (UK)
MeltwaterReviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
2,348 reviews
from
External reviews are not included in the AWS star rating for the product.
Easy Boolean Setup and Useful Social Monitoring
What do you like best about the product?
I like how easy the booleans are to set up and that they can be applied to social monitoring. You can harness these to monitor specific social accounts for certain terms or topics.
What do you dislike about the product?
Like most monitoring platforms, it won't catch everything.
What problems is the product solving and how is that benefiting you?
Meltwater is useful for social and media monitoring.
Recommendations to others considering the product:
Meltwater is a useful tool, but would recommend augmenting with other tools as its not a catch all (most monitoring platforms aren't.)
Monitoring at all times
What do you like best about the product?
We have been using the system for several years, and although it serves as a complement to a local service we have contracted, in recent years it has been extremely useful for network monitoring, allowing us to have quick responses to real-time problems. The mobile application is also very useful as I receive alerts on my phone, especially when there are negative comments on specific topics, which helps us to provide a prompt response with information on our institutional media. It is important to monitor media at an international level to understand what the barriers to our content are.
What do you dislike about the product?
There are still difficulties with the mobile application's server, and sometimes the content doesn't load. We've also had issues with passwords not being recognized both on the web and in the mobile app, which wastes our time when we need to access information quickly. Other times, we've had problems because information from other universities with similar names to ours has appeared.
What problems is the product solving and how is that benefiting you?
This year has been very important for us, especially network monitoring. Through networks, we were able to prevent a problem on campus, which resulted from the water restriction that occurred during the months of March and April, due to a climatic phenomenon that affected all of Peru. Thanks to the monitoring, we were able to identify and see the difficulties that arose over the weekend on campus regarding water usage, which allowed response actions to be taken. Then we were able to identify and establish a timeline of events related to the policy that the university recently approved, which also allowed us to provide pertinent information in our institutional media.
Recommendations to others considering the product:
Especially in their network monitoring tools, they are very useful and we can segment only those linked to the brand.
Mostly good but there have been some challenges.
What do you like best about the product?
I'm able to receive notifications on the keywords that I'm most interested in from the outlets that I want to hear from.
What do you dislike about the product?
The change in the press release process wasn't clearly communicated to my team and there seem to be delays with product updates.
What problems is the product solving and how is that benefiting you?
We're able to track out competitor coverage much more easily than before.
Experience with Meltwater
What do you like best about the product?
Ability to adjust search agents easily. It is user friendly and easy to use.
What do you dislike about the product?
Not being able to add news articles that do not have a URL. The inability to customize the newsletter template. Change out banner, switch colors, font, layout, etc.
What problems is the product solving and how is that benefiting you?
Coverage of press releases for monthly metrics. Daily industry news newsletter sent to executives. RSS feed of the newsletter to entire company on the intranet homepage. Since implementing we have cut the daily industry news process time in half.
Recommendations to others considering the product:
Meltwater is a great software solution. I would highly recommend it to other companies. Great customer service and response time.
Meltwater is the info answer
What do you like best about the product?
The dashboard and functionalities are extremely user-friendly. Searching and narrowing down specifics is one of the capabilities I love.
What do you dislike about the product?
I would like more social media metrics info and guidance on how to quantify the information for my organization.
What problems is the product solving and how is that benefiting you?
We are an association that provides support for principals nationwide. Meltwater gives us the opportunity to keep an eye on news for all principals, everywhere, at anytime.
Recommendations to others considering the product:
Focus on enhancing metrics for social media.
Efficient Media Monitoring Tool
What do you like best about the product?
Very efficient tool to monitor related news
What do you dislike about the product?
Need help setup certain keywords, sometime needs staff's help
What problems is the product solving and how is that benefiting you?
Messaging and PR strategy
Recommendations to others considering the product:
All in one tool for media monitoring and social media engagement
User for Meltwater's media monitoring and influencer targeting
What do you like best about the product?
Being able to send pertinent news coverage to other staff in a timely manner and follow up if necessary
What do you dislike about the product?
Searching influencer database to build lists is time consuming. Also timeconsuming to learn other processes but support staff is great
What problems is the product solving and how is that benefiting you?
This helps me provide measures and outcomes for my work in marketing and public relations
Recommendations to others considering the product:
Support staff is great. Somewhat time consuming to set up influencers database.
very happy with Meltwater
What do you like best about the product?
Prince-our rep. He is super helpful, always patient walking us thru our issues. and offering some great tips to help us with our media coverage
What do you dislike about the product?
i wish the new platform was more intuitive....seems like there are lots of steps (i.e. setting up an AVE or a media search) that are not readily visible and make sense to set up this kind of report
What problems is the product solving and how is that benefiting you?
providing us with media lists that we'd have to compile ourselves which is very time consuming.
Solid platform, excellent customer service
What do you like best about the product?
The customer service! My rep and the other Meltwater team members I've worked with are highly knowledgable and helpful. They bring great ideas to the table and share what they've seen work with other clients while maintaining client anonymity. It's been a very positive professional experience.
What do you dislike about the product?
Filtering out search clutter is very manual. There is a Boolean query builder, but it's a little clunky in my experience. If you know how to build Boolean queries, it's not too bad, but if you're new to it, it can be a challenge.
What problems is the product solving and how is that benefiting you?
Meltwater has been a great tool for our organization to use to measure media mentions and sentiment. It helps us pick up on small, local publications and outlets that may otherwise fly under the radar. We've also been able to more easily communicate our industry-specific news to very targeted audiences of influencers.
Recommendations to others considering the product:
Meltwater is a great, affordable solution for those looking for media monitoring or influencer database access.
Media Monitoring
What do you like best about the product?
Preset dashboard and analytics tools are sufficient
What do you dislike about the product?
Unable to customize dashboard with more details.
What problems is the product solving and how is that benefiting you?
Crisis media monitoring
showing 2,051 - 2,060