Meltwater Suite (UK)
MeltwaterReviews from AWS customer
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Primary user for non-profit organization
What do you like best about the product?
Excellent service from the team (Ray). Very responsive when looking for help and or insights re: results
What do you dislike about the product?
Challenging to navigate the tools so that I have confidence that I have captured full data in query.
What problems is the product solving and how is that benefiting you?
Tracking of coverage for our organization in traditional media (print/broadcast/radio) in all markets across Canada.
Recommendations to others considering the product:
have a 'healthy' support package. It is tough to navigate and you will need to access Meltwater team frequently in order to have confidence inthe analytics you are receiving
Meltwater Customer Survey
What do you like best about the product?
Simplicity. I began using the new system and within a few tries/uses I was able to feel confident distributing our information to local small-town reporters/papers.
What do you dislike about the product?
Sometimes Meltwater is slow to respond to requests to new system fixes unless it's time to re-up the contract.
What problems is the product solving and how is that benefiting you?
Distribution to the media and media research.
Recommendations to others considering the product:
Great especially for small town publications/influencers.
Experience with Meltwater
What do you like best about the product?
Ease of use for sending media pitches with the added bonus of mail merge.
What do you dislike about the product?
New Meltwater platform has a lot of bugs/quirks that for the time being require workarounds. For example, uploading individual media lists does not have space for "outlet." Instead we list the outlet under country.
What problems is the product solving and how is that benefiting you?
Newsletter distribution, media monitoring and media engagement. Meltwater centralizes all these tasks in a newly designed platform for ease.
Meltwater is the best solution i've found for real time push alerts of headlines mentioning key clie
What do you like best about the product?
The app experience is seamless. I like how the influencer data base refinement tools allow you to get very granular with who you are seeking to find.
What do you dislike about the product?
The duplicates feature was a bit hard to navigate and sometimes means missing an outlet that the client cares about because higher impression volume is shown as primary result.
Results in other languages are not translated via the app or within the dashboard, another click is required to understand the headline and its relevance.
Results in other languages are not translated via the app or within the dashboard, another click is required to understand the headline and its relevance.
What problems is the product solving and how is that benefiting you?
Monitoring client names. We are able to be more efficient and react more quickly by having meltwater's software.
Meltwater media monitoring
What do you like best about the product?
Easy to pull together daily newsletters and keep track of incoming coverage
What do you dislike about the product?
Difficult to navigate reporting and pull reports individually
What problems is the product solving and how is that benefiting you?
Track current and past media coverage; track key messages; track quarterly key stats
The best for listening and managing media and networks
What do you like best about the product?
The social media platform is incredible, it has worked for me with the reports. The measurement of work times for people in customer service is perfect sometimes. The tracking of tags through messages has helped to work on all the problems that have occurred with the application. Listening to users and the media has allowed us to save from several crises.
What do you dislike about the product?
That I cannot go further in the forms of response like gifs, photographs, and others
What problems is the product solving and how is that benefiting you?
So far there have been no problems
easy to use platform
What do you like best about the product?
ability to create specific agents, dashboard
What do you dislike about the product?
that there are duplicate stories and even with key word filtering, we still get a lot that are not relevant
What problems is the product solving and how is that benefiting you?
watching competitors, ensuring our PR is launched
Backbone technology for our organization
What do you like best about the product?
Media monitoring reports delivered by email
What do you dislike about the product?
Found the Buzz tool clunky and stopped using it
What problems is the product solving and how is that benefiting you?
Media and social listening
Mostly-Satisfied Customer
What do you like best about the product?
I am a fan of Meltwater's media monitoring tools, as well as its list creation and segmentation tools, and its influencer targeting.
What do you dislike about the product?
Some aspects of the platform's press release functionality are not intuitive. It's semi difficult to find the area of the site where one can find and compose a press release. It is also not clear whether or not the user will have to do all of the legwork in updating each and every media contact, or if Meltwater updates them automatically.
What problems is the product solving and how is that benefiting you?
Contact organization and segmentation. Disseminating releases to wide audiences. Gaining an understanding of how we are being mentioned by the media is also important.
Recommendations to others considering the product:
Utilize the list building features. Harness its capacity to provide metrics for something like social media. Understand the size of your lists before purchasing, however. There are some limitations Meltwater places on the size of overall media lists.
Great content sources but expensive and difficult to use
What do you like best about the product?
The wide range of media sources and the convenient daily email reports.
What do you dislike about the product?
The dashboard is complicated and difficult to customize. I shouldn't have to go through multiple training sessions just to learn how to use it. Meltwater is also very expensive for small non-profit agencies like ours. The thing I dislike the most is your accounts receivables department in Vancouver. They tried all sorts of sales gimmicks to get us to pay our account early, and they wouldn't give up even after we told them "no". It was really disrespectful and bad customer service.
What problems is the product solving and how is that benefiting you?
Social media and content for our e-newsletter
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