Meltwater Suite (UK)
MeltwaterReviews from AWS customer
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Awesome item for media monitoring
What do you like best about the product?
Meltwater has been extremely useful with examining media contacts and for pitching stories to individuals from the media.
What do you dislike about the product?
The cost once in a while is hard to swallow.
What problems is the product solving and how is that benefiting you?
It is a good way to listen and evaluate relevant industry trends.
Recommendations to others considering the product:
It's expensive, but deserve every penny.
We use Meltwater for pitching to media
What do you like best about the product?
Great tool for building media lists—- allows us to connect with outlets in a shorter amount of time
What do you dislike about the product?
Takes time to find relevant options, the lists are a bit cluttered
What problems is the product solving and how is that benefiting you?
Meltwater helps us secure earned media placements thanks to the lists built with the search capabilities
Meltwater - Great for Sudden Interactions
What do you like best about the product?
I liked Meltwater best for sudden email alerts for big-hit notifications that affect my brand.
What do you dislike about the product?
Sometimes, the email alerts I receive don't impact my organization. It actually led me to unsubscribe.
What problems is the product solving and how is that benefiting you?
Social Media monitoring.
Long Time Meltwater User
What do you like best about the product?
I like that I am able to get the daily news digest sent out to me every morning. It often catches media hits that I do not see in my notifications when on other platforms. My entire staff uses Meltwater to monitor industry news, social listening, and monitoring. We also love our account rep. She is very responsive and always answers our questions in a timely matter. We buy many reports from Meltwater which gets sent to the board annually.
What do you dislike about the product?
Sometimes the platform can be down and not working. However, the support team is quick to act when you have these issues and can fix the problem 1-2 days. I don't like the user limits because sometimes we want to add more people. but then we have to upgrade. It's not expensive to upgrade, but it just doesn't seem worth the price.
What problems is the product solving and how is that benefiting you?
Social Listening and Monitoring. We are also able to see what is happening in the industry through media hits. I also like the fact that we are able to buzz out any noise that does not affect our industry. We also use to the tool to monitor our influencers and understand what they are saying about our brand.
Recommendations to others considering the product:
If you are looking for an awesome scheduling tool for social media I recommend their Engage platform. It's my favorite tool by far of theirs, and the reporting features are AWESOME!
Meltwater for PR
What do you like best about the product?
I like the email tracking feature that allows you to see how journalists are interacting with pitches they receive. It's nice to who has opened it or not opened it, how long they have read it etc.
What do you dislike about the product?
I don't like that there isn't an easier way to filter down results once you do searches. I also don't like that many of the contacts are not up to date.
What problems is the product solving and how is that benefiting you?
I'm helping with new business inquiries and looking at prospective clients past media coverage.
Recommendations to others considering the product:
Think about what your needs are as an organization and then decide if Meltwater makes sense.
Sysomos is good but not great
What do you like best about the product?
It was easy to create a search and apply filters. It also helped us to find influencers and conversations coming from specific people (on Twitter) very easily. Our account manager was very helpful and knowledgable.
What do you dislike about the product?
The amount of data from platforms outside of Twitter was quite limited.
The tool was often quite slow and clunky, with bugs that took a lot of time to fix.
The tool was often quite slow and clunky, with bugs that took a lot of time to fix.
What problems is the product solving and how is that benefiting you?
Identifying influencers around specific topics. Understanding conversations around specific topics which we then used to build a strategy.
Meltwater review
What do you like best about the product?
Meltwater provided a quick and easy way to target specific journalists based on certain criteria. I was able to find people to share my stories with very easily based upon the specific content of my writing.
What do you dislike about the product?
Sometimes it took a while to sift through all the info given. If you don't put enough filters on your search it creates a mess.
What problems is the product solving and how is that benefiting you?
Easy access to journalists information to target for PR work.
MELTWATER REVIEW
What do you like best about the product?
I like the ease of use functionality the best.
What do you dislike about the product?
Nothing pops out that immediately makes me dislike it.
What problems is the product solving and how is that benefiting you?
We mostly use this tool integrated with out analytics team for reporting.
MELTWATER
What do you like best about the product?
Media monitoring, sending press releases, and so on.
What do you dislike about the product?
The account managers, and they don't update the site enough.
What problems is the product solving and how is that benefiting you?
Media monitoring
Easy to use and wonderful tool
What do you like best about the product?
I loved the features to sync scia media and how easy it was to send Press releases and track our presence online.
What do you dislike about the product?
A little bit of a learning curve but it was great to have our rep help us when we had questions (which was often!)
What problems is the product solving and how is that benefiting you?
We wanted to track our online presence better and to see all mediums that were covering the Woodruff Arts Center. We also wanted a centralized place to send our Press Releases and a place that everybody from our Communications team could go to and pull analytics.
Recommendations to others considering the product:
It's worth the price and was a great centralized tool for our Communications team.
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