Meltwater Suite (UK)
MeltwaterReviews from AWS customer
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LOVE MELTWATER!
What do you like best about the product?
I love that the dashboard is user-friendly! I am able to finally pull reports to show all of the PR efforts and explain to the management team what exactly is working and not working. The newest feature of being able to easily email the dashboard is amazing!
What do you dislike about the product?
The one thing that I dislike is that it seems like Meltwater doesn't register all media.
What problems is the product solving and how is that benefiting you?
I am finally able to show results of our PR efforts to my leadership team. We have never measure PR before and to be able to put results behind our work has been amazing!
Buggy
What do you like best about the product?
I like that they have a template for newsletters with media hits that they custom-design for the client.
What do you dislike about the product?
Meltwater doesn't pick up all the media hits, and we have to compile media contacts ourselves.
What problems is the product solving and how is that benefiting you?
We're monitoring our media hits and realized we need a more tools to compile our hits.
Good PR Distribution & Media Monitoring Tool
What do you like best about the product?
Meltwater has a very robust search functionality for targeting the right journalists who are writing about the topics applicable to your industry. Very handy for sending out distributions! The media monitoring search criteria is also very robust. I worked with a great service rep who helped us fine tune our searches and remove the noise.
What do you dislike about the product?
Nothing substantial that I can think of, but I suppose it could be easier to understand how the boolean search worked.
What problems is the product solving and how is that benefiting you?
Meltwater helped us to monitor what our audience targets were talking about and then we were able to align that to our content marketing strategy.
Only gets the team halfway there
What do you like best about the product?
The Boolean search makes it easy to track impressions for clients and competitors.
What do you dislike about the product?
Calls with the company are more about selling more features and renewing contracts than about problem solving.
What problems is the product solving and how is that benefiting you?
Media monitoring
Good product for social listening
What do you like best about the product?
1. I have been using this product for close to 3 years and I find that the data quality and volume are good
2. Text analytics are okay
3. Customer service is prompt
2. Text analytics are okay
3. Customer service is prompt
What do you dislike about the product?
1. Off late it is slow and takes time to load
2. The new UI is not great and I feel the old UI was far better
3. Resolution of complaint takes more time
2. The new UI is not great and I feel the old UI was far better
3. Resolution of complaint takes more time
What problems is the product solving and how is that benefiting you?
for solving business problem related to social media.
Recommendations to others considering the product:
Good tool for social listening and monitoring. off late we are getting more issues. Customer service is fine. If the issue is related to query setting or downloading, service is normally fast, else it normally takes more time to resolve. Overall the tool is good for social listening and the availability of historical data is a good feature.
Fast and easy
What do you like best about the product?
Able to search keywords on multiple social media outlets with dates and specific outlets being able to be filtered.
What do you dislike about the product?
Was hard to initially set up. Not as mobile friendly as I wold have expected
What problems is the product solving and how is that benefiting you?
able to do some analytics involved with perception maps and keyword driven. Allowed us to search certain keywords and see what kind of content the competitors were putting out there. A lot faster and efficient then searching tweet by tweet
Recommendations to others considering the product:
Improved mobile functionality
Does not care about bought followers
What do you like best about the product?
Great UI and concept. Very powerful database and value.
What do you dislike about the product?
Does not factor fake followers into its rating. Someone can have over 50% bought followers and it will still show an 80+ rating.
Countries % break down does not match with Deep.social's stats.
Countries % break down does not match with Deep.social's stats.
What problems is the product solving and how is that benefiting you?
none
Recommendations to others considering the product:
Do not rely on it 100%, look at your influencers carefully
Great software overall
What do you like best about the product?
Ability to search contacts and sources, as well as media monitor
What do you dislike about the product?
Makes it a bit tedious and difficult to choose contacts to export on large lists especially when you can export up to 500
What problems is the product solving and how is that benefiting you?
Huge benefit with media monitoring and being able to report to the client in real time
Great experience
What do you like best about the product?
I found meltwater to be user-friendly and relatively intuitive.
What do you dislike about the product?
I didn't find customer service to be as comprehensive as I would have liked.
What problems is the product solving and how is that benefiting you?
The best benefit is the specificity of the searches. Using Boolean, the user is able to narrow down searches and get in-depth analysis of news coverage and audiences.
Recommendations to others considering the product:
I would look at whether or not your team would benefit from narrowing down your keywords+searches. If so (i.e. if you need to find coverage other than your press releases, target specific news beats, etc) pick Meltwater. If not, there is probably something more bare bones and cheaper out there that would fit your needs.
Handy Tool to Have Access To
What do you like best about the product?
Made for data and relationship junkies, Meltwater is simple to use and navigate. Customer Success is something that they take seriously, and whenever I have a question, they are fast to resolve and will jump on the phone with me in seconds after I send my email!
What do you dislike about the product?
The price - but like all products and services, you get what you pay for. Value is there, so i'm not really bothered too much about the price tag.
What problems is the product solving and how is that benefiting you?
Measurement of current PR efforts, and globally.
Seeing our growth of reach per region.
Distribution internally of brand-related news.
Seeing our growth of reach per region.
Distribution internally of brand-related news.
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