Meltwater Suite (UK)
MeltwaterReviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
2,349 reviews
from
External reviews are not included in the AWS star rating for the product.
Meltwater as a tool is proving its value to our teams, work and clients the more we use it.
What do you like best about the product?
The support we get from your team and the ongoing insight we derive from the platform for our business and for our clients businesses.
What do you dislike about the product?
It can be challenging to encourage team members to use the tool.
It can also be a little on the complex side when it comes to setting things up for some team members.
It can also be a little on the complex side when it comes to setting things up for some team members.
What problems is the product solving and how is that benefiting you?
New Biz opportunities and insight for strategic approaches to briefs.
Ongoing Digest reports for our clients.
Social mention analysis.
Klear influencer identification, engagement and mesurement.
Ongoing Digest reports for our clients.
Social mention analysis.
Klear influencer identification, engagement and mesurement.
Good and reliable statistics
What do you like best about the product?
Rapid response and permanent development of the tools
What do you dislike about the product?
debugging mode for the keywords may improve the explore tool
What problems is the product solving and how is that benefiting you?
mainly, working to study the audience and any responses for any critical subject in KSA
Meltwater is the all in one tool you need for running a successful integrated content campaign
What do you like best about the product?
I originally used Meltwater because of the media relations features it offers, but have evolved to using it for social listening and influencer projects as well.
What do you dislike about the product?
I would like to be able to get to the reporting I need easier.
What problems is the product solving and how is that benefiting you?
The ability to send press for clients on a smaller, more intimate scale without a large scale release on the wire.
using meltwater as our primary tool por client contact
What do you like best about the product?
How easy is to categorize messages from customers, so after that it's easy for us to create specific reports and give our customers quick insights about customer communication.
What do you dislike about the product?
It's not about the tool itself, but sometimes I think there could be more ways to make replies quicker. But so far, I'm very happy with the platform.
What problems is the product solving and how is that benefiting you?
The time it takes to answer quickly to customers, previous tools required as much as 4x the time we use now to answer all inquirys
A good all rounder listening tool
What do you like best about the product?
Easy to use, good support from rep and covers all bases of social listening - i've used various social listening tools in the past and this is great
What do you dislike about the product?
Sometimes have to click around a few times to find specific sections of dashboards despite using it for a long while
What problems is the product solving and how is that benefiting you?
Insights of social conversations that are harder to find off platform. We have made our reporting a lot more indepth
A useful tool for clients
What do you like best about the product?
Tracks media coverage well
Provides good insights into online coverage
Provides good insights into online coverage
What do you dislike about the product?
You can't monitor for print coverage or broadcast
advanced search tools can be improved
advanced search tools can be improved
What problems is the product solving and how is that benefiting you?
Allows your analyse coverage effectively
Great Platform
What do you like best about the product?
Meltwater is a professional platform with a user-friendly interface, professional tools, and exceptional support.
What do you dislike about the product?
Meltwater is expensive, and the number of social media platforms that they support and integrate with are quite limited.
What problems is the product solving and how is that benefiting you?
Social media analytics scheduling, posting & reporting have become much more simple, as-well-as our media reports.
amazing monitoring tool & account support
What do you like best about the product?
coverage tracking in Asia, social coverage, the dashboards and quality of reporting
What do you dislike about the product?
It would be good to have a reach number on blogs and forums
What problems is the product solving and how is that benefiting you?
quality coverage reporting in Asia
A Social Listening Beast!
What do you like best about the product?
The most helpful thing about Meltwater is the ability to search about anything at any time.
What comes next is the zero limitation on how big and complex your search query can get!
The zero limitation on how many search queries you can have and the labeling system.
The fast response from the customer service team.
What comes next is the zero limitation on how big and complex your search query can get!
The zero limitation on how many search queries you can have and the labeling system.
The fast response from the customer service team.
What do you dislike about the product?
The sentiment analysis especially with Arabic content.
The limited ability to use (*) when making a search query.
Sometimes there's a huge data loading time when doing a big date range.
The connection with Facebook is weird and lacks proper documentation (as far as I know).
The limited ability to use (*) when making a search query.
Sometimes there's a huge data loading time when doing a big date range.
The connection with Facebook is weird and lacks proper documentation (as far as I know).
What problems is the product solving and how is that benefiting you?
Apart from the usual social metrics, there's the following:
How the audience of our clients behave and who are the target group.
Audience segmentation and Influencers Analysis.
Owned and gained media with any noticeable changes compared to previous periods.
Top issues and topics discussed by users and their net sentiment.
How the audience of our clients behave and who are the target group.
Audience segmentation and Influencers Analysis.
Owned and gained media with any noticeable changes compared to previous periods.
Top issues and topics discussed by users and their net sentiment.
Recommendations to others considering the product:
It is a great software/tool with lots of potentials but be careful if you're a middle-eastern user. The quality of sentiment analysis for the Arabic language is below average! Other than that, It's one of the best social listening tools I've worked on.
I've also tried the API connections and it had really good documentation on step-by-step how to integrate. The technical team is really experienced and ready to help when needed.
Overall, It shall be on your top 3 list.
I've also tried the API connections and it had really good documentation on step-by-step how to integrate. The technical team is really experienced and ready to help when needed.
Overall, It shall be on your top 3 list.
Is a useful solution for social media experts and newbies as well
What do you like best about the product?
Its interface is friendly and is a great first contact with the world of social listening.
What do you dislike about the product?
Has a great area of opportunity with Facebook and TikTok
What problems is the product solving and how is that benefiting you?
It is an effective search engine for the day to day, which allows me to be constantly updated with minimal effort.
Recommendations to others considering the product:
It is an ally to achieve your goals in social media
showing 1,221 - 1,230