Meltwater Suite (UK)
MeltwaterReviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
2,348 reviews
from
External reviews are not included in the AWS star rating for the product.
Tool is neat and straight forward but the Arabic sentiment is not accurate
What do you like best about the product?
Meltwater has excellent reporting analytics to show each client the weekly progress.
What do you dislike about the product?
Arabic sentiment analysis is not accurate, and it needs to be improved
What problems is the product solving and how is that benefiting you?
We use Meltwater to perform social media listening and monitor users' activities.
Recommendations to others considering the product:
It is a great social media listening tool, and it is super easy to use.
Quick - Unlimited Mentions
What do you like best about the product?
It is very simple. You can use the quick search or saved search in no time. The option of unlimited mentions is very suitable for marketing departments to explore content. The support is amazing by the account manager or the chat.
What do you dislike about the product?
The level of insights using AI or statistical is quite limited. The sentiment accuracy is low in Arabic. All users are either admins or viewers. Admin users are able to do anything with everything.
What problems is the product solving and how is that benefiting you?
Answer all clients' requests to create BI reports. Search Twitter and blogs and forums to find the impact of any crisis or campaign. Measure brands' performance.
Recommendations to others considering the product:
The level of support is superb. It will get things done quickly.
If you looking for in-depth AIs and dashboards. I won't recommend it.
The wildcard is search * is an amazing feature. It will be a great help, especially in the Arabic queries.
If you looking for in-depth AIs and dashboards. I won't recommend it.
The wildcard is search * is an amazing feature. It will be a great help, especially in the Arabic queries.
Great scheduling and Insight tool
What do you like best about the product?
The ease of using MW, scheduling and getting insights
What do you dislike about the product?
Features such as best time to post on LI.
What problems is the product solving and how is that benefiting you?
Getting insights to competitors, publications, scheduling posts
Great for PR, not so much for social media
What do you like best about the product?
I think this software is great for PR professionals to get a leg up in larger media and industry publications. It offers great information on journalists and keeps everything mostly up to date.
What do you dislike about the product?
If you're using this for social media purpose, it isn't as user friendly or intuitive as other social media platforms. It's also way more expensive. I'd prefer stronger scheduling and reporting tools.
What problems is the product solving and how is that benefiting you?
This software has helped my team with acquiring leads on earned media with larger publications outside our region. It has also helped tremendously with our reporting efforts.
Decent media monitoring platform
What do you like best about the product?
The media alerts and notifications you can set up. Get them emailed to you at a cadence that works for you. Separates out social mentions from press mentions.
What do you dislike about the product?
A little cumbersome to get started. Seems like pricing can be a little all over the place too. Another organization might pay more or less than the exact same package you have.
What problems is the product solving and how is that benefiting you?
Better insight into who is talking about us and where. Ability to address mentions and trends quickly.
Meltwater for the win!
What do you like best about the product?
Meltwater's omnichannel listening is the best out there. To be able to search across ALL channels (including Reddit) for mentions is incredible. Additionally, being able to search by what folks are talking about is KEY! I can also chat with someone 24/7 for help, to add missing coverage AND reporter can be researched or have their info updated by request.
What do you dislike about the product?
I wish there were "campaigns" like in other tools, but the Meltwater team (A+++ customer service) helped me with a workaround using explore searches/streams. Other than that, no dislikes!
What problems is the product solving and how is that benefiting you?
Solving pitching blindly, over-pitching, not pitching to the right folks. Also have been able to save time by asking customer service to add missing coverage. The fact that someone is there 24/7 to help is so important and they're all so well versed on the product, if I have a question or need to streamline one of my processes, anyone can help and they certainly have.
A handy tool for any researcher involved in cultural MGMT & MKTG!
What do you like best about the product?
I find Meltwater's interface, language & algorithms to be extremely friendly & helpful.
What do you dislike about the product?
I haven't found anything to dislike at the moment.
What problems is the product solving and how is that benefiting you?
I can have a deeper understanding about the topics I'm interested in since I'm not relying on my sole perspective. Yes, I'm more productive & my performance has increased.
Recommendations to others considering the product:
Jump in! It's such a fantastic tool.
Their solution is powerful but the support service is to be improved
What do you like best about the product?
Continuous innovation and improvement in the SaaS solution
Expert in social media intelligence and social listening
Local team to decipher social media culture and societal trends in different parts of the world
Expert in social media intelligence and social listening
Local team to decipher social media culture and societal trends in different parts of the world
What do you dislike about the product?
The announcement of the innovation and tool improvement is often much more promising than the actual output
The support service quality is not satisfying, for example, the quality control process for some projects is missing, information is not always transparent, etc
They have great difficulty managing transversal and complicated projects
It seems the team's turnover rate is high, and they often report a lack of resources issues
The support service quality is not satisfying, for example, the quality control process for some projects is missing, information is not always transparent, etc
They have great difficulty managing transversal and complicated projects
It seems the team's turnover rate is high, and they often report a lack of resources issues
What problems is the product solving and how is that benefiting you?
Showcasing the power of social listening data and empowering internal users with right tools according to their different levels of knowledge regarding social media intelligence
Powerful boolean building with great support
What do you like best about the product?
Meltwater has an assortment of operators that allow me to zoom in on the data I'm looking for with efficient and concise booleans. The addition of new sources and operators keeps the tool relevant and functional. The support is superb, both in responsiveness for troubleshooting and customer success.
What do you dislike about the product?
The focus on volume metrics and source type analysis leaves other research needs a bit high and dry. The post-processing for word clouds and sentiment is not very reliable.
What problems is the product solving and how is that benefiting you?
Research through social media listening, influencer identification, and trend analysis. It has allowed us to design certain solutions for our clients when it comes to measuring impact.
Recommendations to others considering the product:
There are few offerings with this level of support out there. Definitely worth a try.
Insightful platform
What do you like best about the product?
Corpus is good for narrowing down media and influencers
What do you dislike about the product?
Can get confusing with multiple topics and queries, filter system helps with this.
What problems is the product solving and how is that benefiting you?
That I can get more granular insights about social platform performance
showing 1,191 - 1,200