Meltwater Suite (UK)
MeltwaterReviews from AWS customer
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Overall positive experience
What do you like best about the product?
I like the color-coded calendar it helps to keep things organized when using multiple outlets. To have everything laid out and create multiple postings at once is super-efficient.
What do you dislike about the product?
I made a draft one time and it never showed on the calendar. I had to create a whole new post and schedule it rather than a draft. The training was also long and tedious. I was confused about how to get to the calendar at first as well.
What problems is the product solving and how is that benefiting you?
I haven't used it too much yet. I just began when I started my new job in January. At my internship we used HootSuite but they're very similar so far. I mostly just use it for posting.
Valuable multi-purpose PR tool
What do you like best about the product?
-Helpful social listening/analytics
-Easy to use interface
-Integrations
-Automated features
-Easy to use interface
-Integrations
-Automated features
What do you dislike about the product?
-Slow to load
-Limited customizability on look of graphs and charts
-Limited customizability on look of graphs and charts
What problems is the product solving and how is that benefiting you?
-PR metrics tracking
-Social analytics
-Trend tracking
-Brand monitoring on social, in the media
-Social analytics
-Trend tracking
-Brand monitoring on social, in the media
Recommendations to others considering the product:
Great for if you need a tool that does it all
Excellent
What do you like best about the product?
Customer service is very quick and helpful. THe lessons and guides help us utilize the system better.
What do you dislike about the product?
Some topics are pretty over my head. It would be nice to explain using metaphors to help learners grasp the concepts better
What problems is the product solving and how is that benefiting you?
How to access the right data at a quick speed. Less time wasted scrolling through thousands of articles and more time reporting and analyzing data.
Great platform to understand the user sentiment about the brand
What do you like best about the product?
Perfect tool gets the mentions/sentiments/word map over social and news platforms about the brand. also easy to use the platform.
What do you dislike about the product?
writing search queries is a little tricky unless used to it. would be great if get tips while writing search queries
What problems is the product solving and how is that benefiting you?
As real-time challenging problems, like the impact on tourism due to the Russia and Ukraine war, This tool also helps understand the reach of a campaign.
Recommendations to others considering the product:
Would be great if this platform provides more information on how the search content can useful in a detailed way
Great product
What do you like best about the product?
Meltwater provides a range of services and support that make expand our communications team's capacity. The tools provide ready access to the data and analytics we need in order to take informed actions.
What do you dislike about the product?
The visual reporting could be a bit more compelling -- it's very minimalistic.
What problems is the product solving and how is that benefiting you?
Meltwater helps us track customer and community awareness and sentiment -- it is one of the tools we use to see if our communications strategy and tactics are working.
Efficient to find social listenning informations
What do you like best about the product?
Clusters and keywords to identify key subjects
What do you dislike about the product?
Lack of clear trends regarding. aspecific subject
What problems is the product solving and how is that benefiting you?
Corpus and request creation, the team helped me a lot
My trusted all-in-one solution
What do you like best about the product?
User-friendly UI (best I have seen on the market), efficient and very useful chat for real-time support (with actual humans!), excellent resource library including training, incredible sales team (Ask for Marc in Toronto, down to earth, very knowledgeable, has a great approach to sales and is a very committed account rep, PLUS he is bilingual which for a company based in Montréal, is a great bonus!), media monitoring is super powerful and works in multiple languages (I can vouch for French!) They have become a trusted partner, not just a supplier
What do you dislike about the product?
Needs a more realistic social media preview - so you can really see what your post will look like in every channel) and the ability to run media monitoring for a more significant period - currently only works 12 months at a time, 24 months would be much more useful. Would also be great to be able to run with more ease the tagging functions, sometimes it can be a challenge to get the right page show up when we add the "@"
Also, posting videos is very challenging; some platforms require/allow a preview image and that is very tricky to do it natively in the platform. I normally post videos directly within each social media channel.
Also, posting videos is very challenging; some platforms require/allow a preview image and that is very tricky to do it natively in the platform. I normally post videos directly within each social media channel.
What problems is the product solving and how is that benefiting you?
Social media monitoring and interactions (I can post in real-time + program my posts ahead of time)
Media monitoring for brand, competition, landscape, given topics, company spokepeople
Media monitoring for brand, competition, landscape, given topics, company spokepeople
Amazing tool
What do you like best about the product?
Access to audience stats through Meltwater Audience
What do you dislike about the product?
It is difficult to download data in PowerPoint format
What problems is the product solving and how is that benefiting you?
Possibility to specify greater choices of vocabulary words through Wildcard
Frequent social listening user
What do you like best about the product?
Easy to use, great visuals, like that it's easy to build charts and filters to get the information I need. Customer service is great.
What do you dislike about the product?
My biggest struggle is that the screen captures in the help are in French. It's difficult to figure out things on my own when I can't read the screens.
What problems is the product solving and how is that benefiting you?
Helping to identify specific educational gaps through social media
great experience
What do you like best about the product?
Insights metrics and the ability to create meltwater queries easily
What do you dislike about the product?
audience accuracy that's take a lot of time to create audience report and sometimes it's not logical
What problems is the product solving and how is that benefiting you?
social media listening basically
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