Meltwater Suite (UK)
MeltwaterReviews from AWS customer
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Meltwater offers simple, understandable and thorough courses that will help you gain new skills
What do you like best about the product?
There are engaging quizzes/questions that make you really think back on things you learned throughout the course and help the course material stick with you. I also like how there are a lot of course options to choose from, several options for each topic.
What do you dislike about the product?
I think there could be more courses specific to reviewing analytics and what this means for your social accounts or press releases.I also think there could be more courses that are intertwined with Globe Newswire to help the user better understand their collaboration.
What problems is the product solving and how is that benefiting you?
Although I haven't started fully implementing this tactic yet, I believe the outreach section will help solve a lot of media relationship problems. It will help assist in sending out thoughtful information on the company while showing who is paying attention while making new/strong relationships with reporters.
Recommendations to others considering the product:
For anyone using Meltwater for sending out press releases, some recommendations I have are listed below:
- They partner with Globe Newswire, it has been difficult viewing my analytics reports and there is no platform I can log in to view these (they are sent to my email and I have to dig for them in my inbox to review them) so there is not much collaboration/communication between the two platforms
- Make sure you are thoroughly looking at the options for purchase when agreeing to the distribution lists for press releases. They also do not have local or regional options for distributions on press releases.
- Take the courses! They help navigate the platform and help you get the best practices and uses out of it.
- They partner with Globe Newswire, it has been difficult viewing my analytics reports and there is no platform I can log in to view these (they are sent to my email and I have to dig for them in my inbox to review them) so there is not much collaboration/communication between the two platforms
- Make sure you are thoroughly looking at the options for purchase when agreeing to the distribution lists for press releases. They also do not have local or regional options for distributions on press releases.
- Take the courses! They help navigate the platform and help you get the best practices and uses out of it.
Just learning the Meltwater ropes!
What do you like best about the product?
I find it really amazing that I am able to access so much information across so many platforms. This is my first experience with social listening, and it's impressive to be able to access so much discussion. Melissa helps us a lot with questions and suggestions.
What do you dislike about the product?
There are some things about the platform that are pretty clunky. Dates don't stick in saved searches, the saving and "save as" don't let you label on the front end (so you have to go back and label later), and there's no option to look at last 12 months (there's only the last year, which is the calendar year and can mean 11 months or 6 days). I have a hard time trusting the sentiment as I'm not sure how that algorithm works.
Training is tough. I think the quizzes are very good, but without feedback following a question or quiz, it becomes a guessing/manipulation game instead of learning. I struggled with that.
Training is tough. I think the quizzes are very good, but without feedback following a question or quiz, it becomes a guessing/manipulation game instead of learning. I struggled with that.
What problems is the product solving and how is that benefiting you?
Quester is using Meltwater right now for our newly-established Social Narratives Department. We are learning every day, and we're using Meltwater to listen on behalf of clients vs. monitor our own reach. It would help us a lot if we could do a more detailed comparison between brands and themes so that we can give better analysis of what's happening in a specific category.
Elite online insights
What do you like best about the product?
Easy dashboard filtering. Fast updates. Data exports are fast and easy to use.
What do you dislike about the product?
Struggled to add anything here. The platform is extremely user friendly.
What problems is the product solving and how is that benefiting you?
Understanding our reach across cities and states. Seeing how our competitors stack up.
Recommendations to others considering the product:
This is as easy as it gets for usability. Dashboards are great and clear. Exportable backend data is easily sent and fast downloads.
I recommand Linkfluence
What do you like best about the product?
We get insights about our brands very fast, from web and social networks.
What do you dislike about the product?
Still some noise even after optimization. We work hard to clean results.
What problems is the product solving and how is that benefiting you?
We're listening to everything that is told about our brands.
We could be informed about some potential troubles with our products and take action fast.
Or customer dissatisfaction, and contact him/her immediately.
We could be informed about some potential troubles with our products and take action fast.
Or customer dissatisfaction, and contact him/her immediately.
Recommendations to others considering the product:
NA
First experience
What do you like best about the product?
the design and presentation of the results which are very clear
What do you dislike about the product?
It is difficult to set up queries on very specific topics so that listening is relevant. There is a need for more training to help us set up certain queries.Moreover, it is complicated to exclude unrelated entries. The only way found to date is to do it by hand. This can be very time consuming. Another negative point is that I haven't found a way to modify the tones. Some are indicated as negative when they are not, which changes a lot the listening and the results. Especially in the case of a proven bad buzz that does not show up in the listening.It also lacks the possibility to customise the reports by choosing what you want to highlight
What problems is the product solving and how is that benefiting you?
We have been able to assess the impact of bad buzz for several clients and to reframe ongoing campaigns
Social Media Strategist with 2 years of Meltwater experience
What do you like best about the product?
The holistic approach of the platform, allowing me to monitor, post, and engage all in one place! The reporting capabilities and sharable dashbaords have been a great tool to use when communicating our current performance or programs with the larger team.
What do you dislike about the product?
There are many items on the roadmap and the platform is continously evolving. I'm hoping the publish feature will soon be compatible with uploading carousel posts to instagram.
What problems is the product solving and how is that benefiting you?
It allows me to monitor social mentions and specific programs, providing updates to the in real time along with many engagment opporunities to joing the conversation.
Recommendations to others considering the product:
Leverage both your account manager and Meltwateer accadamy - they are great tools!
Radarly is extremely useful on a daily basis for live listening on a brand or a sector.
What do you like best about the product?
The speed of execution, the practicality of the report, the intuitive ergonomics.
What do you dislike about the product?
The limitations of the tool, in terms of time, and in the networks studied (not TikTok, not stories...)
What problems is the product solving and how is that benefiting you?
Observe the media noise of a brand, an event, or a specific campaign. Detect any potential bad buzz to defuse. Identify natural ambassadors.
Recommendations to others considering the product:
Training is essential and then you must practice as early and as often as possible to master the tool.
A platform that meets the need for listening and a responsive team
What do you like best about the product?
We have been users of the platform since 2017 and we are generally satisfied. The handling of Radarly is easy and the data visualization is efficient. The Help team is responsive and provides assistance when needed.
What do you dislike about the product?
The capture of LinkedIn content is very limited or even non-existent for content in so-called "exotic" languages, particularly Arabic. As for Facebook content, it often happens that posts (public content) are not captured. Another issue is the noise generated when launching a search.
The Content landscape part is not applicable to Arabic-speaking content.
The Content landscape part is not applicable to Arabic-speaking content.
What problems is the product solving and how is that benefiting you?
The platform helps us in our activity of listening and analyzing the e-reputation of our client brands and in our monitoring projects.
Excellent experience with Meltwater
What do you like best about the product?
- The different monitoring and analytic options allowed for a wide tracking of various topics.
- The interface was easy to use and fairly intuitive
- The option to send scheduled tracked news to individuals through emails and MS Teams is a great feature
- The interface was easy to use and fairly intuitive
- The option to send scheduled tracked news to individuals through emails and MS Teams is a great feature
What do you dislike about the product?
- A certain degree of boolean knowledge required to do the searches effectively
What problems is the product solving and how is that benefiting you?
Meltwater helps us keep track of news / social mentions of our company, our events, our clients and the brands that we work with and hopefully will allow us to address negative press in a timely manner. The dashboards and monitoring searches have saved us time since all (or at least most news) can be found within one dashboard.
Recommendations to others considering the product:
Great platform for businesses who are lean and require maximum efficiency and effectiveness when tracking and monitoring PR and social activities on a regular basis.
Meltwater Certification Review
What do you like best about the product?
The detail in the explanation process for Influencer relations.
What do you dislike about the product?
None experienced during the certification
What problems is the product solving and how is that benefiting you?
I have been able to use the skills to connect with influencers.
Recommendations to others considering the product:
Pay attention to the fundamentals
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