Meltwater Suite (UK)
MeltwaterReviews from AWS customer
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Good platform, but prepare to wait for certain tech fixes
What do you like best about the product?
The way the platform is built is easy to use; they have added more features recently to the media monitoring and newsletter creating aspects that make it even faster an more convenient to do common steps.
What do you dislike about the product?
I recommend Meltwater, but do not give it a full 10 because their customer service can take a while. An email to their help desk will get a same day reply, but while some issues are fixed right away, others get handed over to their techs and there is where the wait begins.
Here's what I dislike: The delay in getting certain technical issues fixed;it will sometimes take multiple emails with the rep assigned to me when I open a service ticket before the issue is resolved. If that rep can take care of things, those get done right away, but items that they have to send to another department will take a long time and usually require reminders and follow up emails on my part. Fortunately this doesn't happen often because the platform does work well. But certain tweaks I need to make to our media monitoring can take a while.
Here's what I dislike: The delay in getting certain technical issues fixed;it will sometimes take multiple emails with the rep assigned to me when I open a service ticket before the issue is resolved. If that rep can take care of things, those get done right away, but items that they have to send to another department will take a long time and usually require reminders and follow up emails on my part. Fortunately this doesn't happen often because the platform does work well. But certain tweaks I need to make to our media monitoring can take a while.
What problems is the product solving and how is that benefiting you?
Meltwater helps me comb through the sources in my field in an efficient way, saving me time and also giving me additional resources that I later use for other purposes.
A total game-changer
What do you like best about the product?
I love receiving daily digest reports about certain topics, companies, etc. because it essentially does the work of searching for me.
What do you dislike about the product?
Learning about the boolean operator search and its rules is the most difficult part.
What problems is the product solving and how is that benefiting you?
Meltwater is helping me with seeing and understanding what is being discussed in the media and online and what that means for a brand.
Meltwater is an efficient and easy platform to use
What do you like best about the product?
I am able to search for new contacts by using keywords, location, and beats. It also keeps a running list of my current contacts and is easy to access. I also like how I can view each article if they are positive, negative, or netural.
What do you dislike about the product?
I would like to see a feature where you can look up recent stories going back to a longer time frame than just 90 days. I often am looking for articles from a few years back.
What problems is the product solving and how is that benefiting you?
Meltwater is allowing me to generate new leads for local and national media journalists. This helps me to familiarize myself with contacts from various media relations.
Recommendations to others considering the product:
Meltwater has an amazing database of contacts and its ease of use allows driven results
Overall a solid Social Management tool with a range of digital add ons
What do you like best about the product?
It is a one-stop-shop for a variety of needs.
What do you dislike about the product?
Social community management tool is clunky.
What problems is the product solving and how is that benefiting you?
It has been our solution for content calendaring, listening and analytics.
Good tool with lots of add-ons
What do you like best about the product?
There are multiple functions all in one tool. Instead of using three separate platforms, we were able to consolidate and just use Meltwater.
What do you dislike about the product?
Some of the UX/UI of the tool is lacking. The labeling is not intuitive and sometimes difficult to find what you need.
What problems is the product solving and how is that benefiting you?
Solving the problem of having multiple tools to accomplish related needs. Also allows for more automation of daily processes.
Recommendations to others considering the product:
Some social capabilities are limited based on the platforms' API, but that happens with all social management tools. Meltwater is different though because of its robust monitoring and reporting features. It is perfect for all-encompassing monitoring and social posting in one place.
Meltwater Audiense truly provides jaw dropping audience insights
What do you like best about the product?
Psychographic, influencer and content preference info equip me and my team to be much more customer/audience-centric.
What do you dislike about the product?
Meltwater is not inexpensive and logins across the various platforms can be a little clunky.
What problems is the product solving and how is that benefiting you?
Meltwater gives us information about topics and content types that we would not otherwise know. Plus, the system helps us understand how our target audiences consume and interact with content, as well as how these groups identify themselves.
The service is incredibly expensive, but it's important to be instantly aware of media coverage
What do you like best about the product?
The interface is very, very, very, very easy to use
What do you dislike about the product?
Constant "account review" asks by representatives and the failure for a long time to understand our budget cycle; i.e., when we are able to renew
What problems is the product solving and how is that benefiting you?
Tracking social & media mentions
Recommendations to others considering the product:
Negotiate the rate ;-)
The Best Platform for PR and Social
What do you like best about the product?
The ability to monitor your PR reach is just amazing. Meltwater has helped really understand our market sentiment and expand on that to scale PR, not only in the US but outside as well.
What do you dislike about the product?
The inability to sync your emails to show up in the app is something that is a necessary feature and a bunch of other tools have, would love to see it in Meltwater as well.
What problems is the product solving and how is that benefiting you?
Measure, scale, and optimize our PR outreach and efforts. It has also played a vital role to understand our social media impact with the social listening tool.
Great platform
What do you like best about the product?
I find Meltawater has really nice userfriendly interface which is comfortable to use in daily work. Also it has multiple integrated functions, such as sorting of various media platforms & analytics, tagging specific content
What do you dislike about the product?
Unfortunaltely I would miss a function of adding "preferred" sources, such as media channels (specific magazines) where I would be interested to see first coming news on my searches
What problems is the product solving and how is that benefiting you?
it is definately saving time on using external tools and is good automated tool. so basically it helps to do job faster and more efficient with media monitoring
Recommendations to others considering the product:
I find Meltwater is a good tool with nice support team, who are helping by chance. Also the academy helps with further questions
One of the best social listening tools I've used
What do you like best about the product?
It integrates all digital platforms including news and blogs, besides social media.
What do you dislike about the product?
Sentiment analysis is not accurate, and the platform doesn't learn from what we re-clasificate.
Linkedin is not included in the monitoring
Linkedin is not included in the monitoring
What problems is the product solving and how is that benefiting you?
It allows us to process and analyze all the platforms in one single tool.
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