Meltwater Suite (UK)
MeltwaterReviews from AWS customer
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Really great customer experience! Loving the platform!
What do you like best about the product?
The customer support! I love how easy the dashboard is to use/figure out.
What do you dislike about the product?
I wish we had purchased more of the bells and whistles with social monitoring for our clients.
What problems is the product solving and how is that benefiting you?
Helping with our reporting! Helping with finding sources for folks throughout the agency.
Promising Solution for Media/Social Monitoring
What do you like best about the product?
With familiarity, the platform is relatively easy to use. I appreciate the ability to conduct a quick company search that I recently learned about.
What do you dislike about the product?
The platform definitely takes extensive 'practice' to feel comfortable with. It's not immediately intuitive from a UX angle. I am also concerned about selling this as a social intelligence platform when it leans so heavily on Twitter vs. the other major platforms. Additionally, I understand privacy concerns are paramount for FB and IG, but not having the ability to monitor anything other than company/business accounts is also not very valuable.
What problems is the product solving and how is that benefiting you?
Access to real time media and social coverage of clients, competitors, relevant industries and product categories.
Meltwater has been extremely helpful for our team in providing in-depth reports!
What do you like best about the product?
The insights and the ability to cultivate press lists is fantastic!
What do you dislike about the product?
Currently, I don't see any downside to Meltwater.
What problems is the product solving and how is that benefiting you?
Ability to cultivate press lists and different categories, ability to look at all insights from social media at one glance (including when/how we're mentioned)
Excellent tool. Saves a lot of time for us and money for our clients
What do you like best about the product?
Super insightful technology. Once you find the proper way to search, everything is super accessible and displayed for you.
What do you dislike about the product?
The boolean language was a bit of a learning curve but once you understand it, it was super easy to grasp.
What problems is the product solving and how is that benefiting you?
All the searches are in one place instead of me having to go to every native platform and I can get an automated snapshot of the accounts that I am managing. I don't have to worry about getting a late night email about a crisis or eating up billable hours.
Leigh Anne was amazing! 24/7 online tech support a plus!
What do you like best about the product?
Leigh-Ann was amazing! She worked together with my team to address our concerns and found a package that worked within our budget. The entire team is very accommodating to schedule times that work for us. I like that they have online support 24/7 and the team encourages you to utilize that resource first. It's been 2 months so far and we hope that MELTWATER will be our solution for all of our reporting and social listening.
What do you dislike about the product?
The onboarding session was very general but it would have been more helpful if employees are able to setup the account ON the actual account during onboarding in place of a generic account.
What problems is the product solving and how is that benefiting you?
We were looking for a solution for Social Media Monitoring and also Campaign Tracking. Biggest draw factor is the KLEAR Payment Solution within their Content Creator management system. We have not fully setup the solution but we hope for this to make payments frictionless.
Basic Social Listening Tool
What do you like best about the product?
Easy to use and set up. Not a steep learning curve, and all basic data sources are available. Also allows importing of data
What do you dislike about the product?
Not very powerful. Does not have the advanced theme and topic analysis features. Dashboarding capabilities are weak and widgets are not easy to setup
What problems is the product solving and how is that benefiting you?
Social Media listening, benchmarking, sentiment analysis and theme analysis are the primary use cases for meltwater
I'm new to Meltwater but so far it's proven to be extremely effective and critical to my role.
What do you like best about the product?
The support chat! Insanely helpful and quick to respond!
What do you dislike about the product?
I wish IG metrics were as easy to pull as the twitter analytics.
What problems is the product solving and how is that benefiting you?
Without data and metrics, marketing goes into a campaign blind and does not know how it performs. With Meltwater, both of those are solved!
Review Meltwater
What do you like best about the product?
Data influx - Ability to get a quick view on the overall performance - Amount of data available
What do you dislike about the product?
Interface a bit complicated at times, data reliability (automated thus sometimes gather irrelevant data or misleading insight)
What problems is the product solving and how is that benefiting you?
Get data on the PR performance, available at all times and without limitation over periods.
Great platform for media relations & monitoring. Publishing getting better by the day.
What do you like best about the product?
Meltwater is fantastic for media relations, media monitoring, and social media listening. Its analytics capabilities are also incredibly valuable.
What do you dislike about the product?
Its social media publishing tool needs some work, but it appears to be a focus for their dev team as we are seeing frequent improvements.
What problems is the product solving and how is that benefiting you?
Media monitoring & social listening, social publishing, researching media contacts, pitching, audience research, and evaluating earned/owned media efforts.
Great tool for social media monitoring but limited at more advanced levels
What do you like best about the product?
- A must-have tool for strategists. Helps the team gather social listening data and insights ahead of presentations and pitches
- Great for social media management as the mention and keyword tracking tools get the job done
- Great for social media management as the mention and keyword tracking tools get the job done
What do you dislike about the product?
Big blind spots emerge when you attempt to drill down on data by certain countries or platforms. For example, filtering mention data down by country, followed by emerging platform, causes the tool to show no results. The team has assured me that this is a feature they are working on - looking forward to using the improved version!
What problems is the product solving and how is that benefiting you?
Meltwater helps us effortlessly gather industry or market-wide audience insight and brand or keyword-specific insights. This means we spend less time doing manual desk research and more time ideating creatively on strategy and position for clients - something that would not have been possible without Meltwater.
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