Meltwater Suite (UK)
MeltwaterReviews from AWS customer
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Comprehensive Media Intelligence with Powerful Analytics
What do you like best about the product?
Meltwater provides a robust media intelligence system, where it has social media listening, ensures there is robust media monitoring.
Meltwater has a comprehensive global coverage, something that gives broad picture of brands
The tool has robust trend analysis, something that facilitates the visualization of sentiments
The tool issues automated reports on media intelligence and analysis
The tool gives a PR analysis for large or small companies, creating flexibility and transparency
Meltwater has a comprehensive global coverage, something that gives broad picture of brands
The tool has robust trend analysis, something that facilitates the visualization of sentiments
The tool issues automated reports on media intelligence and analysis
The tool gives a PR analysis for large or small companies, creating flexibility and transparency
What do you dislike about the product?
Meltwater keeps hiking prices, something that is costly and challenging
The app has numerous features, giving it high performance, but complexities for users
The app has numerous features, giving it high performance, but complexities for users
What problems is the product solving and how is that benefiting you?
Meltwater is magnificent in centralizing the monitoring of all social networks and media platforms, and it gives a refined report
The app tracks the sentiments and concerns from customers, giving a track record of the public perception
Meltwater provides a competitive intelligence, where it analysis various players in the market
The program is keen in identifying crisis in matters brand, and in case some problems arise, it alerts the stakeholders instantly
The communication process with stakeholders is well streamlined by this app, helping users to easily share insights
The app gives a deeper analytical framework concerning the PR of a company on the media platform
The app tracks the sentiments and concerns from customers, giving a track record of the public perception
Meltwater provides a competitive intelligence, where it analysis various players in the market
The program is keen in identifying crisis in matters brand, and in case some problems arise, it alerts the stakeholders instantly
The communication process with stakeholders is well streamlined by this app, helping users to easily share insights
The app gives a deeper analytical framework concerning the PR of a company on the media platform
Comprehensive Monitoring and Powerful PR Tools for Enterprises
What do you like best about the product?
Meltwater offers a comprehensive monitoring guide and this captures a social sources and global news, giving a clear brand image
The platform has a dashboard that is customizable, with brilliant automated analytics including daily reports and important metrics
The program has a magnificent keywords alerts and email summaries that makes it easy for users to understand what is shared
Meltwater creates a powerful outreach and positive PR campaign which streamlines media relations and encourages proper engagement
The program is suitable for handling complex enterprise issues and this includes PR outreach and capacity management
The platform has a dashboard that is customizable, with brilliant automated analytics including daily reports and important metrics
The program has a magnificent keywords alerts and email summaries that makes it easy for users to understand what is shared
Meltwater creates a powerful outreach and positive PR campaign which streamlines media relations and encourages proper engagement
The program is suitable for handling complex enterprise issues and this includes PR outreach and capacity management
What do you dislike about the product?
Meltwater is significantly expensive, with a premium customer base that makes some small business fail to realize profits
The contract with this app seems opaque
The contract with this app seems opaque
What problems is the product solving and how is that benefiting you?
Meltwater has brilliantly supported social media listening and centralized media monitoring, capturing information from social sites, blogs, news outlets and even forums
The app creates a powerful brand insights, something that ensures accurate and timely responses when customers ask questions
The tool has a powerful dashboard that issues custom reports and data analytics, updating user on customers insights and brand recognition
The app manages stories shared on media and other outlets, ensuring that they bring a valuable PR boost through sales representatives who respond to customer queries
The app creates a powerful brand insights, something that ensures accurate and timely responses when customers ask questions
The tool has a powerful dashboard that issues custom reports and data analytics, updating user on customers insights and brand recognition
The app manages stories shared on media and other outlets, ensuring that they bring a valuable PR boost through sales representatives who respond to customer queries
Intuitive Programming and Outstanding Customer Service
What do you like best about the product?
The programming is very intuitive and easy to use once you get everything set up. Customer service is very responsive.
What do you dislike about the product?
There have been a few issues with systems being glitchy and not updating data but thing are resolved quickly.
What problems is the product solving and how is that benefiting you?
Meltwater is helping us monitor all mentions and aiding in us finding editorial opportunities.
Real-Time Spike Alerts and Shareable Dashboards
What do you like best about the product?
The real‑time spike alerts with AI explanations are outstanding; they surface why a topic is trending, the top terms, sentiment and locations, so we can act quickly.
I also love the shareable dashboards/reports for quick exec readouts.
I also love the shareable dashboards/reports for quick exec readouts.
What do you dislike about the product?
Two areas could improve:
1. LinkedIn coverage: the platform doesn’t consistently alert on posts where our brand is mentioned without a tag, which creates blind spots for executive thought‑leadership monitoring.
2. Alert relevance & controls: occasionally we receive noisy alerts; while sensitivity can be adjusted, smarter default filtering would save time.
3. Access continuity: if a renewal crosses the contract date, access may be cut off abruptly even as email alerts continue; a grace period would avoid work disruptions
1. LinkedIn coverage: the platform doesn’t consistently alert on posts where our brand is mentioned without a tag, which creates blind spots for executive thought‑leadership monitoring.
2. Alert relevance & controls: occasionally we receive noisy alerts; while sensitivity can be adjusted, smarter default filtering would save time.
3. Access continuity: if a renewal crosses the contract date, access may be cut off abruptly even as email alerts continue; a grace period would avoid work disruptions
What problems is the product solving and how is that benefiting you?
Media Monitoring Across Channels: It consolidates news, social media, podcasts, and broadcast mentions into one platform, eliminating the need to track multiple sources manually.
Real-Time Alerts and Trend Detection: AI-driven spike alerts identify when conversations surge, helping us respond quickly to emerging issues or opportunities.
Insightful Analytics: Provides share of voice, sentiment analysis, and narrative trends, which are critical for measuring brand reputation and campaign impact.
Executive Reporting Efficiency: Automated dashboards and customizable reports save hours of manual work, making monthly and crisis reporting faster and more accurate.
Real-Time Alerts and Trend Detection: AI-driven spike alerts identify when conversations surge, helping us respond quickly to emerging issues or opportunities.
Insightful Analytics: Provides share of voice, sentiment analysis, and narrative trends, which are critical for measuring brand reputation and campaign impact.
Executive Reporting Efficiency: Automated dashboards and customizable reports save hours of manual work, making monthly and crisis reporting faster and more accurate.
Empowers Social Listening, Needs License Flexibility
What do you like best about the product?
I use Meltwater as a key digital intelligence and social listening tool. I like that it allows us to go beyond visible content and understand the real context in which brands live—what is said, who says it, how it is said, and what impact it has on public conversation. I really appreciate that we can monitor real-time conversations. I also enjoy the planning part and reputation management features.
What do you dislike about the product?
I don't like that we have a specific number of brands and we cannot make changes to the contract if we need more or less licenses. To be more flexible with the number of licenses. If we lose a client, we would love to stop using a license. If we gain a client, we want to add a license.
What problems is the product solving and how is that benefiting you?
Meltwater lets us understand brand context beyond visible content, monitoring real-time conversations and aiding in planning and reputation management.
Excellent experience and outstanding results
What do you like best about the product?
The scheduling and integration of all platforms.
What do you dislike about the product?
The programming of content and videos that must be reduced in size a lot.
What problems is the product solving and how is that benefiting you?
It facilitates the scheduling of different content on various platforms.
Exhaustive Analysis and Outstanding Support
What do you like best about the product?
I like that Meltwater provides you with an analysis of what is happening on social media and gives you a real insight. Monitoring media and social networks allows you to turn scattered information into strategic value, providing efficient support for decision-making. I believe that the most valuable attributes are the data analysis and the excellent customer service they have, making the tool truly useful.
What do you dislike about the product?
Perhaps in an operational manner, the number of users assigned to you or the generation of reports. The plans have conditions and these, a number of users, and one always wants more. The generation of reports is a service that should be included in the package and not as an additional service.
What problems is the product solving and how is that benefiting you?
I use Meltwater to understand the dialogues on social networks. Provide a real analysis of the environment, systematizing scattered information for strategic decisions.
Social Listening Analysis that drives informed decisions
What do you like best about the product?
The detailed analysis of Social Listening is essential to understand how a brand or topic is perceived on social media. With MW, this objective is more than achieved.
What do you dislike about the product?
The history is limited; for example, it is not possible to search for information about the 2022 World Cup. Another issue: the reclassification of the sentiment of the posts is not very user-friendly.
What problems is the product solving and how is that benefiting you?
Social Listening Analysis that Drives Informed Decisions
Effective Monitoring with Customized Reports
What do you like best about the product?
I like the comprehensiveness of the Meltwater platform and the ability to create customized reports with significant quality of the data provided. I also find the initial setup very easy.
What do you dislike about the product?
Allow greater versatility when sharing information with third parties
What problems is the product solving and how is that benefiting you?
I use Meltwater to monitor and analyze posts and mentions of PUCMM and other universities. It helps me detect communication crisis situations in time and create customized reports with quality data to understand the reach of campaigns and manage crises.
Optimize Search and Analysis of Influencers
What do you like best about the product?
I like that Meltwater gives me many options to search for profiles that are already categorized. Additionally, it provides me with information about the performance generated by each of the profiles on their different social networks, which is very useful.
What do you dislike about the product?
Well, I specifically use the Clear module. In this module, I think that maybe the average views are skewed by campaigns that have been boosted. So, if they could be excluded or if I could choose which videos to include in the average, it would be phenomenal. Because there are many cases where the performance of a content creator, let's say, is 100,000 and, for example, the creator always has these pieces with a constant 50,000 views. However, when they are boosted, they can go up to 3, 4, 5 million. It increases in such a way that the averages are skewed because they have been manipulated, as they have a budget to increase their views.
What problems is the product solving and how is that benefiting you?
I use Meltwater primarily to find and categorize content creators and influencers. It gives me many search options and obtains performance data on social media, which is essential for our campaigns focused on cost per view.
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