Docebo Learning Platform SPA
DoceboReviews from AWS customer
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Horrible Experience
What do you like best about the product?
I didn't really enjoy my experience using this LMS
What do you dislike about the product?
I dislike that it's not flexible and creating integrations to other tools is impossible. It's also impossible to get anyone at Docebo to help. Their customer service is horrible.
What problems is the product solving and how is that benefiting you?
They were solving internal training needs. It was good to try to at least start having some on-demand training.
Recommendations to others considering the product:
Pick a different LMS for internal training.
Docebo is platinum premium in market
What do you like best about the product?
I like that upgrades are all included in licence fee ( and they can be significant upgrades too!)
What do you dislike about the product?
Communities of practice and/or discussion forums
What problems is the product solving and how is that benefiting you?
We help New Zealand companies into a global product with local support.
Amazing, user-friendly LMS platform
What do you like best about the product?
I love the customer service and the almost overwhelming amount of features the platform offers. It's truly the ideal LMS for internal audiences (how we use it). Gamification, customizable dashboards, and reporting are just a few of the many helpful features.
What do you dislike about the product?
We've had the platform since February and are wrapping up our company-wide rollout. While I don't have too much negative to say at this time, I will say that I would love to see xAPI reporting visualization available soon. Right now, we have to extract the statements and use a different platform to visualize it.
What problems is the product solving and how is that benefiting you?
Increasing employee engagement, L&D footprint, and consolidating multiple learning platforms and resources into one, easy-to-use platform.
Unfavorable Support Experience
What do you like best about the product?
How customizable the platform is and how easy it is to get content in.
What do you dislike about the product?
Issues that come up during releases or behind-the-scenes releases that are not communicated out properly. Many times I have come across something like catalogs not sorting properly and chatted only to find out "yes, we are aware of this".
What problems is the product solving and how is that benefiting you?
Our onboarding process has been expedited in our support department. We are now able to give our external customers proper training on our complex features.
Docebo was the right decision for us
What do you like best about the product?
Docebo is an easy to use LMS that users can quickly learn how to use and navigate. As the System Admin, I like that I can design a user experience through the use of pages and menus. The implementation was relatively quick and painless.
What do you dislike about the product?
We use Docebo for external training only so the e-Commerce portion and subscription use as been limited for our needs. Would love to see these two areas evolve.
What problems is the product solving and how is that benefiting you?
We are launching the new LMS portion of our offerings. We did not have an LMS prior to Docebo so this is solving the need of delivering content to our online subscribers.
Intuitive platform with lots of configuration options
What do you like best about the product?
Docebo is fully customizeable and you can configure many different groups and branches to be able to segment learning to your users. Their chat support is always very responsive and helpful. Ask them a question via chat and someone gets back to you within a couple of minutes and you can chat through your question.
What do you dislike about the product?
The notifications take some getting used to setting up and they can be a bit clunky. Certifications are also possible in Docebo, but aren't ideal for all use cases.
What problems is the product solving and how is that benefiting you?
Docebo makes it easier to onboard our employees and deliver training to those who work shifts at odd hours. It's also easy to pull reports and allow our managers to pull reports for their own employees, ensuring that training is completed.
Wonderful company to grow with
What do you like best about the product?
Eagerness to help find solutions for our business model then implement them.
What do you dislike about the product?
While I love the new features, there are some foundational features that seem to have been left unfinished. There are some typical LMS features, common to every other LMS I have worked with that do not seem to work. The retraining model not linking to completion of the original course for one.
What problems is the product solving and how is that benefiting you?
Developing a dynamic workforce. We have reached a far larger audience than expected and Docebo's flexibility has allowed us to drive that using the platform rather than external solutions.
Recommendations to others considering the product:
Do your homework and check all the boxes.
not very intuitive, lots of guessing to get around
What do you like best about the product?
robust, easy uploads, our Rep, and other things
What do you dislike about the product?
Mobile app is the worst, i train field reps and the mobile app is a big dissapointment old look and feel of laptop
What problems is the product solving and how is that benefiting you?
Training assignments and records
Customer review
What do you like best about the product?
That users can enroll themselves. Ease of copying sessions to create a new one.
What do you dislike about the product?
Not being able to talk live with a support person. The chat function is a HUGE improvement but sometimes it is just more efficient to talk live to explain a question/situation. Not happy with: unable to copy notifications, filtering functionality, shopping cart (if someone doesn't pay right away, they get stuck in waiting jail) , unable to tie notifications to specific class dates (which causes additional emails from students asking what specific session they're in, etc.), attendance sheet is not suitable for our needs so we have to download a PDF version twice (because of field limitations) and then create our own Excel roster. There are other limitations but I cannot think of them right now - sorry!
What problems is the product solving and how is that benefiting you?
Using to enroll students in proprietary courses. Producing electronic certificates. Tracking training dates for students. Unfortunately in our use case, we still have to do a lot of manual tracking outside of the LMS so the system does not benefit us as much as we'd hoped.
Recommendations to others considering the product:
Ask lots of questions about functionality, support availability.
Extended Enterprise Premium
What do you like best about the product?
Some things come to mind but the flexible licensing system based on active users is a huge benefit as we are working with customer enablement and often have high fluctuation on people that access our LMS. The power to have as many unlimited registered users and only pay for the once being active during a given month has proven invaluable for this usecase.
What do you dislike about the product?
In some cases issues on the platform such as bugs take a quite long time to fix. The Chat functionality has improved this a bit and in general the support is quite helpful but sometimes it could be faster and more proactive in troubleshooting. I have to provide a lot of the cause analysis in order to see progress.
What problems is the product solving and how is that benefiting you?
We have a very fast fluctuation on our product portfolio and require to train internal as well as external customers on latest developments fast and as they are not able to join live trainings we need to conduct our training online when they have the time to do it. On-demand. We have seen that especially in areas where the Sales team cant conduct trainings on a regular basis due to distance to the clinics our customers really appreciate the ease of access and the on-demand availability that allows them to structure their training according to their availability.
Recommendations to others considering the product:
Give it a try it is definitely worth evaluating.
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