Docebo Learning Platform SPA
DoceboReviews from AWS customer
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Docebo Review
What do you like best about the product?
1. Customizable to a very high degree
2. Very friendly customer support from the main point of contact
3. Even if there's something I need that can't exactly be solved, we find a way around it
2. Very friendly customer support from the main point of contact
3. Even if there's something I need that can't exactly be solved, we find a way around it
What do you dislike about the product?
1. Technical consultation and help can take a long time to schedule
2. Documentation around some of the more technical stuff isn't great
3. It'd be nice to read through use cases of the more complex topics that are more detailed
2. Documentation around some of the more technical stuff isn't great
3. It'd be nice to read through use cases of the more complex topics that are more detailed
What problems is the product solving and how is that benefiting you?
1. Helping us create a platform that is differentiated across our book of business
2. Helping us maintain privacy for our customers
3. Creating a solution that helps us host a variety of content.
2. Helping us maintain privacy for our customers
3. Creating a solution that helps us host a variety of content.
Docebo is a forward thinking LMS
What do you like best about the product?
I love the training resources Docebo provides. Docebo has elearnings, knowledge articles, and a community page. I had never owned or managed an LMS before but Docebo resources allowed me to ramp up quickly and also own managing the LMS. What use is a product if you don't know how to use it! I also love that we can share links to the content and how often they update the product.
What do you dislike about the product?
Docebo has a gamification platform that we are trying to use. I think it is awesome that this feature exists. I don't think many LMSs have this but if needs to allow more customization options to allow organizations to own its badging. I also dislike how challenging it is for our customers to reregister for training.
What problems is the product solving and how is that benefiting you?
We needed a place to hold our e-learning content and track attendance for our live sessions. Docebo does that and way more! We are using other areas like gamification and creating custom html boxes to give the platform our organizations look and feel.
Overview of Docebo Experience
What do you like best about the product?
The versatility of the platform. I like the ability to customize pages and reports.
What do you dislike about the product?
The Salesforce integration and tech support for this are poor. Since starting using the platform in April 2021, we have 3 major issues with syncing which have held us back in rolling out the LMS with our customers in the LMS. In general tech support is quite slow and I currently have 2 tickets that have been open for a minimum of 3 weeks. I often have to follow up with tech support asking about the status of my ticket and I feel that when I provide details of the problem, they are either not read properly or not taken into account when tech services try to troubleshoot.
I also am not particularly fond of the Notifications - there is not an easy way to preview and it takes several steps to set up.
I also am not particularly fond of the Notifications - there is not an easy way to preview and it takes several steps to set up.
What problems is the product solving and how is that benefiting you?
Creating a central location for our training materials, easy-to-use reporting, ability to host virtual sessions and provide asynchronous learning via elearning courses and the recorded ILT sessions.
Great learning platform with wonderful continuity of customer service
What do you like best about the product?
The most helpful aspect of Docebo is the ease with which content can be stored and managed. The ability of customization for a personalized look is also a positive.
What do you dislike about the product?
A downside to Docebo is the lack of a la carte purchase options for learning content outside of a package purchase. It would be beneficial to show all users all courses that are available through Docebo and provide individual users the option to purchase courses a la carte. This would increase the user's ability to individualize and personalize their learning much more.
What problems is the product solving and how is that benefiting you?
Docebo is allowing my learning and development team to create learning resources and provide on-demand training to our users that are integrating new customer management systems in their operations.
Easy to Use
What do you like best about the product?
The user interface is very intuitive. Administrative functions are easy to complete and require minimal effort. The central repository makes it easy to maintain changes to courses.
What do you dislike about the product?
Reporting is not very flexible. It would be nice to have to ability to schedule reports for survey and assessment data. Additionally, it would be nice to have the ability to customize reports based on user-defined criteria that would provide access to more fields.
What problems is the product solving and how is that benefiting you?
Docebo makes it possible to provide training material to diverse populations with an easy to use interface for the client.
Docebo - The great LMS
What do you like best about the product?
- As an ADMIN the system is very intuitive and easy to use. In addition, the help center is well organized and easy to understand. Overall, it is user friendly!
What do you dislike about the product?
The only thing I dislike is the notification area in the system. You don't have the ability to copy emails and there are no filters to find notifications easily.
What problems is the product solving and how is that benefiting you?
- Docebo is very proactive in listening to their customer's concerns and working with a solutions consultant to go over technicalities to make admin life easier and better equipped.
Great LMS with broad reporting
What do you like best about the product?
Docebo's platform is aesthetically pleasing with tons of custom modification options, as well as broad reporting options available for all KPIs. My learners love it!
What do you dislike about the product?
Customization requires CSS coding which some may not be familiar with, and some of the structural back-end work is tedious, but well worth it!
What problems is the product solving and how is that benefiting you?
Docebo provides a full-service learning management solution that allows me to deliver quality courses in an organized manner. THe AI and Coach on the site provides help for all my learners to find the relevant courses and programs they need in a timely manner.
Very capable system
What do you like best about the product?
The options, there are many options I choose from.
What do you dislike about the product?
Some of the options require more knowledge then I have and of course there are many options that add additional costs.
What problems is the product solving and how is that benefiting you?
Automating my training courses and allowing me a better visual of what my students are doing.
A good looking LMS with limited functionalities
What do you like best about the product?
I like the UI and the way it looks. I also love the API browser and how we can utilize it to do bulk uploads.
The Course layout for e-Learning looks great and feels nicely customisable.
The Course layout for e-Learning looks great and feels nicely customisable.
What do you dislike about the product?
1. I feel the notifications are quite restricted. There are very limited kind of notifications and on top of that, shortcodes are just a handful. The new fields cannot be added as shortcodes.
2. The widgets for pages are quite restricted. Some don't even have the option for HTML customization.
3. Pages have a restriction of 20 widgets.
4. There is NO dedicated resource who is skillful in app publishing at Docebo. We have been trying for so long to get our app up on the Apple store but it took a long time and we still haven't been successful in that.
5. The reports are majorly User-based, so if I want to pull a report of just courses with their fields, that is not possible.
6. The session layout for users is very confusing. The way to switch between events took a lot of getting used to by our customers and those who use it for the first time can never figure it out. The drop-down window is badly placed.
2. The widgets for pages are quite restricted. Some don't even have the option for HTML customization.
3. Pages have a restriction of 20 widgets.
4. There is NO dedicated resource who is skillful in app publishing at Docebo. We have been trying for so long to get our app up on the Apple store but it took a long time and we still haven't been successful in that.
5. The reports are majorly User-based, so if I want to pull a report of just courses with their fields, that is not possible.
6. The session layout for users is very confusing. The way to switch between events took a lot of getting used to by our customers and those who use it for the first time can never figure it out. The drop-down window is badly placed.
What problems is the product solving and how is that benefiting you?
Docebo LMS has helped us create nice e-Learnings for our members and host them freely without a worry. On ILT front, things are great except the part that for switching between events, users have to look for the drop down menu on top.
Recommendations to others considering the product:
Be sure that this LMS fits your business requirements before making a switch.
We love Docebo!
What do you like best about the product?
This system has incredible capacities and features I didn't even know that I would want or need. I also love the help desk if I'm ever stuck.
What do you dislike about the product?
Because it's got such dynamic features, there are several places to look when something isn't working right. It takes a bit to troubleshoot. Also, I'm still learning the program, so it could be me.
What problems is the product solving and how is that benefiting you?
We can offer specific content to learners. We can design certifications, end-of-course certificates, expiration dates for users and courses, team reporting functionality, custom reports, etc. Our learners LOVE the interface and are enjoying the learning experience more than ever.
Recommendations to others considering the product:
Docebo is not going anywhere. We love the support when needing to change a configuration or solving an issue. Take your time and evaluate what you need from an LMS provider. They are making improvements continually, and my customer success person checks in with me once per month.
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