What do you like best about the product?

What I like best about Freshservice, in a more casual way, is that it’s super easy to use and doesn’t make your head spin. Everything’s clean, organized, and you don’t need to be a tech wizard to figure things out.

Plus, it has some really handy features like:

Automations that save you a ton of time (like auto-assigning tickets or sending reminders).

A self-service portal that actually works, so people can help themselves instead of flooding the helpdesk.

And the asset tracking is built-in, so you don’t need a bunch of separate tools to keep everything under control.

It just makes IT support way smoother without being overly complicated.

What do you dislike about the product?

Customization can be a bit frustrating sometimes. You might want to tweak something and realize it’s not as flexible as you hoped.
It’s still a solid tool overall, but yeah—it’s not perfect.

What problems is the product solving and how is that benefiting you?

Asset control, SLA improvements, Intuitive Portal and Automations