Feedback on Fresh Service Webinar
What do you like best about the product?
What I like most about Freshservice is the intuitive interface and process automation, which make ticket management easier and increase team efficiency. Additionally, the self-service portal helps reduce the number of repetitive tickets.
What do you dislike about the product?
Although Freshservice is a very efficient tool, I believe that some reports could be more customizable and detailed to further facilitate performance analysis. Additionally, some integrations require manual adjustments that could be more automated.
What problems is the product solving and how is that benefiting you?
Freshservice is helping us centralize and automate ticket management, reducing manual errors and increasing efficiency in customer service. Additionally, it facilitates the monitoring of SLAs and performance metrics, ensuring a more agile and organized service for our IT team.
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