CallMiner [Private Offer Only]
CallMinerReviews from AWS customer
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Great Networking opportunity
What do you like best about the product?
simplicity to use software. Great customer support
What do you dislike about the product?
there is nothing to dislike about the product
What problems is the product solving and how is that benefiting you?
mitigation of risk
Great and informative conference.
What do you like best about the product?
Ease of use in Eureka and the premade categories.
What do you dislike about the product?
I wish coach find was a bit more intuitive.
What problems is the product solving and how is that benefiting you?
Automate QA and also we have been able to gain far more insight into what our customers are saying
Very informative listening to how others in the industry use CallMiner and what’s on the roadmap
What do you like best about the product?
The ability to find and trend topics and send coaching insights. API
What do you dislike about the product?
No specifics. I would like more information on specifics offered in solution's packages
What problems is the product solving and how is that benefiting you?
Quality Assurance, control, and trending
Moving and reinforces the value of better insight
What do you like best about the product?
Data, insights, expanding capabilities. They are innovators and it'll help us provide a better customer experience.
What do you dislike about the product?
More a dislike about my own lack of education around effectively using call miner
What problems is the product solving and how is that benefiting you?
Improving the customer experience and CSR behaviors
First time user, initial experience
What do you like best about the product?
Predictive analytics appears to be a veryuseful tool.
What do you dislike about the product?
I have not seen any negative impacts to the product
What problems is the product solving and how is that benefiting you?
The ability to identify areas of improvement in customer interactions
The best to offer in speech analytics
What do you like best about the product?
CallMiner does something other competitors don't - it enables the people who us it to drive the insights, instead of just providing a blanket level of feedback that may or may not be relevant to your business
What do you dislike about the product?
Sometimes, the rate that these changes come causes some slight system instability. Usually it's resolved relatively quickly though.
What problems is the product solving and how is that benefiting you?
Extracting data from conversations and delivering insights to every area of the business
My experience at Listen 2023
What do you like best about the product?
As I continue to evaluate the market, I consistently come back to CallMiner as a leader in the space. The products seem to work well with each other and provide real value.
What do you dislike about the product?
I am yet to find something that I do not like about the product suite.
What problems is the product solving and how is that benefiting you?
We are a prospect at this point.
Callminer is the leader in this space and it shows. Top of the line in speech analytics.
What do you like best about the product?
The customizability. The ease of use for non-technical folks. The dedicated support team at callminer which can help with all sorts of questions and issues.
What do you dislike about the product?
As the giant in the space, Callminer is sometimes slow to adapt the newest technology in the industry. Recently it's been AI, though they've been making steps to address that.
What problems is the product solving and how is that benefiting you?
Many problems. We are solving for automation of QA, generating business insights, and modeling important behaviors (like sales).
Great insights for business decisions
What do you like best about the product?
The ability to extract insights from conversations to be able to identify trends and improve strategies
What do you dislike about the product?
Accuracy levels can improve to avoid the necessity of so many aliases
What problems is the product solving and how is that benefiting you?
Compliance and process adoption
The conference was informative, more so if the subjects are immediately applicable.
What do you like best about the product?
Sorting calls by criteria instead of having to do so manually.
What do you dislike about the product?
Althe disconnect between coach and analyze, particularly how you can open the transcript of a call in coach-find. And "begin evaluation" and do so in that call. but the same call in analyze doesnt have the evaluation option.
What problems is the product solving and how is that benefiting you?
Qa with a much smaller team and ability to identify patterns in agent behavior.
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