CallMiner [Private Offer Only]
CallMinerReviews from AWS customer
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Great insights delivering value to customers and driving a superior CX
What do you like best about the product?
I like the real time agent assist the best.
What do you dislike about the product?
Need a better demo library for top uses cases across industries.
What problems is the product solving and how is that benefiting you?
Generating insights from different data sources, correlating data points, better QA and coaching insights and ability to drive sales and CX using real time.
Insights
What do you like best about the product?
I like how call miner gives me the tools to find valuable insights
What do you dislike about the product?
Haven't found one yet, but having to create duplicate scores for users who don't have access to analyze and only coach
What problems is the product solving and how is that benefiting you?
N/a
Spent a lot of time evaluating options, CallMiner is the best
What do you like best about the product?
I love the embedded AI. The next generation features that will be coming out soon look super cool.
What do you dislike about the product?
There are so many features and functions, it is difficult to not try to boil the ocean.
What problems is the product solving and how is that benefiting you?
CallMiner will be transforming how we understand what is happening in our calls.
Callminer is the missing link you need
What do you like best about the product?
CallMiner helps support all projects within a business, customer experience should be the at forefront of every company. Understanding your customers will help grow and benefit your company and with CallMiner you can gain valuable insight whilst navigating an easy to use system.
What do you dislike about the product?
Not a fault of CallMiner but some of the newer features look incredible and I'm hoping my company will invest in these as the benefits are well worth it.
What problems is the product solving and how is that benefiting you?
Currently CallMiner is helping us track dropped calls/promised call backs/retention & withdrawals/QA Automation for vulnerability/ability to pay
New but excited
What do you like best about the product?
We are new to the Call Miner ecosystem, but excited about it's capabilities, especially after discussing it with experienced users at the Listen 2024 event.
What do you dislike about the product?
We are still incorporating the platform into our system so haven't been able to find anything to dislike as of yet
What problems is the product solving and how is that benefiting you?
As we haven't incorporated it yet nothing is yet to be solved, but we envision the strain on the QA team will be reduced considerably
Incredible insights for all your calls
What do you like best about the product?
Using categories to develop libraries of syntax, you can get granular insights into your calls that's available when needed. It also makes it easy to 'mix and match' your results to look at your calls from various angles.
What do you dislike about the product?
The interface can sometimes be a little slow and it's not exactly the prettiest to look at.
What problems is the product solving and how is that benefiting you?
Large scale QA of all calls for key agent behaviours and insight into demand.
Endless possibilities
What do you like best about the product?
Callminer holds endless possibilities as any other tech provides nowdays but key thing how you use it and how proactive you are to get the best use case by applying different perspectives in modelling to get best results out of it
What do you dislike about the product?
can be more user friendly at the moment lacking it's peers in the market
What problems is the product solving and how is that benefiting you?
Customer & Agent Behavior alongs Demand trends
Lifechanging and work hack
What do you like best about the product?
It can be capable of 80 to 100% review of interactions with customers which gives insights how the frontfacing team is performing
What do you dislike about the product?
It needs to have a holistic approach including correction of the error found
What problems is the product solving and how is that benefiting you?
Compliance review
Effortless Setup, Boosted QA Automation
What do you like best about the product?
I have been using CallMiner Eureka for four years for speech analytics, quality evaluation scorecards, and coaching, all of which cover almost everything related to quality. I initially discovered CallMiner through online research and confidently advocated for it to my management as, in my opinion, it was the best option available at the time. Setting up CallMiner Eureka was incredibly easy, thanks to the tremendous support provided by the entire CallMiner team, making the setup process a breeze. One of the most significant advantages is that CallMiner has facilitated our transition from manual QA to automated QA, drastically increasing the volume of interactions we can audit in the same amount of time. The analytics feedback provided by CallMiner has been instrumental in enhancing the accuracy of our scorecards. CallMiner Eureka’s Analyze feature is particularly useful as it allows us to build detailed scorecards, evaluate agents effectively, and look at specific trends. We can also build customized dashboards that are highly useful for our quality team’s workflow. Supporting our analytical endeavors, we also integrate Tableau with CallMiner. Overall, the integration of these tools has greatly enhanced our capabilities, and I would readily rate the likelihood of recommending CallMiner Eureka to others as a perfect 10.
What do you dislike about the product?
I would like to have the ability to audit separately ALL levels of our staff interactions, including the Consult and Tier2/Supervisor portion of the contact. I would also love
What problems is the product solving and how is that benefiting you?
I use CallMiner Eureka to automate QA, increasing the volume of interactions we can audit. It enhances our analytics, making feedback more accurate and helping build precise scorecards, benefiting our quality evaluations.
It was amazing and definitely better than I expected.
What do you like best about the product?
The information we received and the interaction between other companies using Call Miner was such a huge benefit. Call Miner has really thought out how to get the most out of Listen where the participants go away with an abundance of information that the next day you can start using.
What do you dislike about the product?
Getting it in real time would be beneficial.
What problems is the product solving and how is that benefiting you?
Call Miner has an ease of implementation. We can correct an issue with a quick turn around time and the number of features is an added benefit.
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