CallMiner [Private Offer Only]
CallMinerReviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
216 reviews
from
External reviews are not included in the AWS star rating for the product.
Nourishing
What do you like best about the product?
Gives pure data, which helps drive your business forward
What do you dislike about the product?
Sometimes the load times feel like an eternity
What problems is the product solving and how is that benefiting you?
Identifying call drivers and quality indicators
Speech analytics for all
What do you like best about the product?
Easy to learn, easy to use. The ability to create unlimited user accounts and that it's easy enough for a supervisor or QA analyst to use to immediately make an impact on their workflows.
What do you dislike about the product?
There are not enough permission options to prevent users from accessing specific calls or seeing specific elements of the system. This makes it impossible as a BPO yo create accounts for our clients to access their calls because our CallMiner system has calls that belong to other clients.
What problems is the product solving and how is that benefiting you?
Standardizing QA. Measuring effectiveness of agent behaviors to call outcomes. Identifying customer pain points and process inefficiencies.
Eye opening possibilities utilizing CallMiner
What do you like best about the product?
There are multiple applications, from an agent coaching perspective, helping agents improve. From a business level, mining for insight in the data that you wouldn't know otherwise.
What do you dislike about the product?
Nothing that I can tell so far, I'm just beginning to analyze.
What problems is the product solving and how is that benefiting you?
We can mine for medical related calls and misses by agents. Also do deep doves into the data to inderstand segments of our calls. Finally to search the calls for issues that are not at the surface.
Listen to your customers
What do you like best about the product?
The ability to gather actionable insights from countless interactions
What do you dislike about the product?
Constant upsell tactics to take advantage of newer tecnologies
What problems is the product solving and how is that benefiting you?
Has helped us remain vigilant and ensure compliance
Great insights delivering value to customers and driving a superior CX
What do you like best about the product?
I like the real time agent assist the best.
What do you dislike about the product?
Need a better demo library for top uses cases across industries.
What problems is the product solving and how is that benefiting you?
Generating insights from different data sources, correlating data points, better QA and coaching insights and ability to drive sales and CX using real time.
Insights
What do you like best about the product?
I like how call miner gives me the tools to find valuable insights
What do you dislike about the product?
Haven't found one yet, but having to create duplicate scores for users who don't have access to analyze and only coach
What problems is the product solving and how is that benefiting you?
N/a
Spent a lot of time evaluating options, CallMiner is the best
What do you like best about the product?
I love the embedded AI. The next generation features that will be coming out soon look super cool.
What do you dislike about the product?
There are so many features and functions, it is difficult to not try to boil the ocean.
What problems is the product solving and how is that benefiting you?
CallMiner will be transforming how we understand what is happening in our calls.
Callminer is the missing link you need
What do you like best about the product?
CallMiner helps support all projects within a business, customer experience should be the at forefront of every company. Understanding your customers will help grow and benefit your company and with CallMiner you can gain valuable insight whilst navigating an easy to use system.
What do you dislike about the product?
Not a fault of CallMiner but some of the newer features look incredible and I'm hoping my company will invest in these as the benefits are well worth it.
What problems is the product solving and how is that benefiting you?
Currently CallMiner is helping us track dropped calls/promised call backs/retention & withdrawals/QA Automation for vulnerability/ability to pay
New but excited
What do you like best about the product?
We are new to the Call Miner ecosystem, but excited about it's capabilities, especially after discussing it with experienced users at the Listen 2024 event.
What do you dislike about the product?
We are still incorporating the platform into our system so haven't been able to find anything to dislike as of yet
What problems is the product solving and how is that benefiting you?
As we haven't incorporated it yet nothing is yet to be solved, but we envision the strain on the QA team will be reduced considerably
Incredible insights for all your calls
What do you like best about the product?
Using categories to develop libraries of syntax, you can get granular insights into your calls that's available when needed. It also makes it easy to 'mix and match' your results to look at your calls from various angles.
What do you dislike about the product?
The interface can sometimes be a little slow and it's not exactly the prettiest to look at.
What problems is the product solving and how is that benefiting you?
Large scale QA of all calls for key agent behaviours and insight into demand.
showing 21 - 30