CallMiner [Private Offer Only]
CallMinerReviews from AWS customer
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CallMiner
What do you like best about the product?
The breakout session on the first day was really enjoyable. Good to hear what is coming up too
What do you dislike about the product?
More about the facility but the room was really cold!!
What problems is the product solving and how is that benefiting you?
Helping us to actually figure out what is being mentioned rather than going off what we think should be being said
Recommendations to others considering the product:
Make sure you allow time for someone to always be reviewing what has been built. This is absolutely key to get the most out
How I find Call Miner
What do you like best about the product?
The best of CM is the ability to see the agent calls that need improvement and clicking through to the actual call to have a look and listen.
What do you dislike about the product?
The accuracy of transcript currently. And not having to pull the agent and prospect data apart in transcripts to calls
What problems is the product solving and how is that benefiting you?
Getting to the issues that matter quicker
Made my life interesting
What do you like best about the product?
Being able to create a lot of structured data and perform extensive analytics to really put a finger on tangible actions.
What do you dislike about the product?
Slow implementation of ideas targeting long time contact centre issues
What problems is the product solving and how is that benefiting you?
Call drivers, complaint handling, online issues, CX opportunities, Efficiency opportunities
A game changer for developing sales people
What do you like best about the product?
All of it! The potential of the system is incredible and I feel that I've only just scratched the surface
What do you dislike about the product?
The transcriptions could be more accurate but I know it will only get better with time
What problems is the product solving and how is that benefiting you?
Consistency in sales performance and understanding what our sales people don't do enough of in calls
Recommendations to others considering the product:
The scope of CM is endless but be sure to start with a goal in mind and focus on one thing first
One of the most flexible solutions I've seen
What do you like best about the product?
In comparison to some other similar solutions I think CM is very flexible and can get down to granular levels for the insight I am looking for, the features are getting better all the time though at times the little things get overlooked that could make life alot easier
What do you dislike about the product?
Some of the parts on exports are very labour intensive to find if you have lots of categories, subscription changed are long winded when changing components etc scorecards in a analyze could also be improved
What problems is the product solving and how is that benefiting you?
Easier access to customers conversation and quicker thanks before l, we highlight risks and create actionable insight on the back of it. We have also worked in alot of our compliance areas to create efficiency, looking at vulnerable customers and ingesting more metadata to improve analysis
New customer new experience
What do you like best about the product?
I like the platform and the willingness to innovate
What do you dislike about the product?
I don't have any features I dislike, however transcription and specifically local dialect transcription could improve
What problems is the product solving and how is that benefiting you?
We have been able to create front line and second line compliance defence.
Insightful
What do you like best about the product?
Interaction, networking ability to see examples
What do you dislike about the product?
Little cold, produce more reports rather than dashboards
What problems is the product solving and how is that benefiting you?
Web chat ingestion
Recommendations to others considering the product:
Great tool
CallMiner User Review
What do you like best about the product?
I love the insight that you can gain from using callminer
What do you dislike about the product?
The downside is sometimes when going back to the call selection it goes to the beginning and you have to wait for the calls to load again.
What problems is the product solving and how is that benefiting you?
Problems with telephony areas and I am able to think of ways to improve this by using callminer
Recommendations to others considering the product:
Na
I use CallMiner on my clients system to monitor compliance calls
What do you like best about the product?
A couple of things. First super easy and intuitive to use. Second I really like the applications to coach staff. Specifically insight
What do you dislike about the product?
Actually, I understand the cost is high in comparison to other solutions
What problems is the product solving and how is that benefiting you?
No issues
Best Interaction Analytics Software
What do you like best about the product?
The simplicity of accessing and implementing the software. Deployment is also great. With little training, one can be an expert.
What do you dislike about the product?
Nothing ass such. Have been using for past 3 years.
What problems is the product solving and how is that benefiting you?
Business issues for contact centres.
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