Aisera Agent Assist
AiseraReviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
132 reviews
from
External reviews are not included in the AWS star rating for the product.
Not all AI is equal. Simular maybe, but not the same.
What do you like best about the product?
I like Aisera. We have an agent that is create by and powered by Aisera. The entire staff at Aisera is customer focused. When you are a customer of Aisera, you are a client of the whole company. Their focus is to create a positive user experience. The user could be an end user or an admin user.
What do you dislike about the product?
To answer this I would have to start with this not being a dislike and not being a disapppointment with Aisera. Our dislike would be a lack of initial understanding of what would be needed to accomplish our end goals. For our agent to be fully effective it needed permissions in our tenant that we were not able to allow.
What problems is the product solving and how is that benefiting you?
Our company had several support tasts that we labor intensive. Completion of a task could involve at least to support tech and possible up to 5. With Aisera we have been able to automate the process so that the initial requestor is the only person involved. Our AI Agent does the rest. This didn't eliminate jobs but did automate a repeative process that is better accomplished by our bot.
fast easy to use employee self service agent
What do you like best about the product?
easy to implement, easy to integrate with existing apps
specialized LLM
generic agent with multiple connectors
responsive support
evolutivity
specialized LLM
generic agent with multiple connectors
responsive support
evolutivity
What do you dislike about the product?
statement of work approach -> blackbox no visibility on configuration
too frequent release management
no european support (timezone delta India or US)
cost transparency and complexity
too frequent release management
no european support (timezone delta India or US)
cost transparency and complexity
What problems is the product solving and how is that benefiting you?
complexity of the ITSM tool serviceNow for the enduser, integration with multiple documents sources, workflows integration, multilingual, advanced LLM concerning the behaviour (desambiguation, complex prompt..)
one entry point for employee self service whatever the domain, the subject
one entry point for employee self service whatever the domain, the subject
Aisera experience
What do you like best about the product?
- The application allows admin users to have both Dev and Production which give us freedom to build and test without messing with production.
-There are available features that are useful to what we need in automating processes.
-Admin users can manage workflows and other settings with ease.
-There are built in tasks that are ready for use.
-Integration with different applications are available for set up
-We have a dedicated customer service representative that we can reach out. We can also submit tickets to their platform.
-There are available features that are useful to what we need in automating processes.
-Admin users can manage workflows and other settings with ease.
-There are built in tasks that are ready for use.
-Integration with different applications are available for set up
-We have a dedicated customer service representative that we can reach out. We can also submit tickets to their platform.
What do you dislike about the product?
-There are features that we want that are not available yet.
-Workarounds and fixes take sometime to take place.
- GPT is not enabled automatically and would cost extra. We have some struggles using rules-based AI as some scenarious are not covered by its rules and would require manual programming.
-Workarounds and fixes take sometime to take place.
- GPT is not enabled automatically and would cost extra. We have some struggles using rules-based AI as some scenarious are not covered by its rules and would require manual programming.
What problems is the product solving and how is that benefiting you?
There are process in solving issues that are being automated using Aisera bot/agent.
Tushar/Raksha/Aisera
What do you like best about the product?
My rating is an 8 as a result of the good communication and availability that Tushar and Raksha have displayed. If i were to grade Aisera without this component, my rating would not be as strong. The're first to respond and go above in beyond their work hours and likely responsiblites. That said, Aisera has presented some great self service options for our customers and package tracking options. They are flexible with changing flows and allow us the time to discuss and review impacts to those changes.
What do you dislike about the product?
There are a few things we would say are not to our liking with Aisera. Reliability is a concern, typically this involves break downs due to our volume and also updates. We should be able to decide when we push the updates out.
Process creation, as a growing company there were some processes that did not exist. Aisera needs to continue to enhance stress testing, building an internal QA team and identifying issues before OnTrac does.
Pricing, without getting too in depth, we are not on a good pricing model scaled to our business growth.
Process creation, as a growing company there were some processes that did not exist. Aisera needs to continue to enhance stress testing, building an internal QA team and identifying issues before OnTrac does.
Pricing, without getting too in depth, we are not on a good pricing model scaled to our business growth.
What problems is the product solving and how is that benefiting you?
The ability to handle mass interactions with self servicing tools
AiseraGPT Review
What do you like best about the product?
I appreciate their support team and the ability to customize workflows.
What do you dislike about the product?
I have no complaints with AiseraGPT. It's been a valuable addition.
What problems is the product solving and how is that benefiting you?
Aisera helps improve our customer service by providing a 24/7 AI-powered chatbot that can answer member questions and resolve issues.
AiseraGPT
What do you like best about the product?
Good Customer Service Management Team.
CSM's are available throughout and educates the process/changes/upgrades accordingly.
CSM's are available throughout and educates the process/changes/upgrades accordingly.
What do you dislike about the product?
Aisera's Dashboard options simplification.
What problems is the product solving and how is that benefiting you?
Aisera ChatBot is capable of fetching knowledge from ITService portal thus helping users to find a solution for their issue
Aisera
What do you like best about the product?
Its a helpful tool for entrepreneurs like me.
What do you dislike about the product?
Nothing. I would love to recommend Aisera.
What problems is the product solving and how is that benefiting you?
Nothing. Its the best software to tests chatbots.
Great platform
What do you like best about the product?
ease to use, and customer support has been good, there lot of number of features to use.
What do you dislike about the product?
nothing so far, all the features are good.
What problems is the product solving and how is that benefiting you?
making it use for users
Aisera - AI driven platform
What do you like best about the product?
Aisera uses AI to deliver self - service solutions, such as chatbots and virtual agents that can effectively manage a wide range of consumer inquiries. this decreases reliance on human agents and saves operating expenses.
The platform offers consistent availability which is crucial for e-commerce enterprises who operate globally and have clients in several timezone.
The platform offers consistent availability which is crucial for e-commerce enterprises who operate globally and have clients in several timezone.
What do you dislike about the product?
While the interface is simple, preparing Aisera for peak performance and training its AI models can be time- consuming
What problems is the product solving and how is that benefiting you?
Aisera is a strong solution for ecommerce organization aiming to improve customer service and streamline operations. while it takes careful setup and a strong training phase, its benefits in scalability, efficiency and cost saving make it a significant tool for mid sized to large e-commerce enterprises looking for growth and customer happiness.
Review about the experience on this
What do you like best about the product?
It works smoothly with tools like ServiceNow, Salesforce, and Zendesk. It delivers fast, accurate solutions for customers and employees.
What do you dislike about the product?
None so far about the dislike. Its 10/10
What problems is the product solving and how is that benefiting you?
Managing large volumes of customer or employee queries can overwhelm support teams. / Aisera automates responses, reducing the workload and enabling faster issue resolution.
Long wait times frustrate users and impact satisfaction. / Aisera’s AI-powered self-service provides instant, accurate answers, improving user experience.
Long wait times frustrate users and impact satisfaction. / Aisera’s AI-powered self-service provides instant, accurate answers, improving user experience.
showing 11 - 20